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Hotel Puerta del Cielo

2.5 star property
Hotel near Galerias Cuernavaca Mall in Cuernavaca

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Photo gallery for Hotel Puerta del Cielo

Outdoor dining
Exterior
Outdoor pool, pool umbrellas
Free WiFi
Outdoor pool, pool umbrellas

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240
  • Galerias Cuernavaca Mall
    ‪5 min drive‬
  • Cuernavaca Cathedral
    ‪6 min drive‬
  • Forum Cuernavaca
    ‪6 min drive‬

Room options

Room, 2 Double Beds

  • 161 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • 161 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Microwave

  • 161 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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Exterior

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4.3 out of 5, Excellent, 1,018 reviews
$73 nightly
The price is $87
Jul 3 - Jul 4
Total includes taxes and fees
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About the neighborhood

Cuernavaca

In Cuernavaca .Within 2 miles (3 km) of this Cuernavaca hotel, you'll find Portal D10 and La Paloma de la Paz. Teopanzolco Archaeological Zone and Museo de Cuauhnahuac are also within 2 miles (3 km).

What's nearby

  • University of the State of Morelos - 3 min drive - 2.4 miles
  • Teopanzolco Archaeological Zone - 4 min drive - 1.9 miles
  • Galerias Cuernavaca Mall - 5 min drive - 4.7 miles
  • Cuernavaca Cathedral - 6 min drive - 2.6 miles
  • Forum Cuernavaca - 6 min drive - 5.4 miles

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Chaparrito's Tacos - ‬6 min walk
  • ‪Tacos Charmin - ‬9 min walk
  • ‪Taqueria el Especial - ‬7 min walk
  • ‪Tacos al Carbón Charmin - ‬8 min walk
  • ‪Quesadillas el Toro Sentado - ‬9 min walk

About this property

Hotel Puerta del Cielo

Hotel near Galerias Cuernavaca Mall in Cuernavaca
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Puerta del Cielo also features an outdoor pool, a garden, and pool umbrellas. Free self parking is available.
  • 14 guestrooms or units
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Garden
  • Coffee shop
Hotel Puerta del Cielo offers 14 accommodations with complimentary toiletries and ceiling fans. Televisions come with cable channels.

Bathrooms include showers. This Cuernavaca hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided daily.

Languages

Spanish

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Room amenities

Entertainment

  • 20-inch TV with cable channels

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher, a first aid kit, and window guards in each accommodation.

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Frequently asked questions

How close is Hotel Puerta del Cielo to the airport?

Hotel Puerta del Cielo is 53.8 mi (86-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

Does Hotel Puerta del Cielo have an airport shuttle?

Airport shuttle services are not available at Hotel Puerta del Cielo.

Does Hotel Puerta del Cielo offer free breakfast?

Hotel Puerta del Cielo does not offer free breakfast.

Is there a casino at Hotel Puerta del Cielo?

No, there is no casino at this hotel.

What time is check-in at Hotel Puerta del Cielo?

Check-in start time: 2 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Puerta del Cielo?

This hotel offers free self parking.

Does Hotel Puerta del Cielo have a pool?

Hotel Puerta del Cielo features an outdoor pool.

Does Hotel Puerta del Cielo have a spa?

There are no spa services available at this hotel.

How close is Hotel Puerta del Cielo to downtown Cuernavaca?

Hotel Puerta del Cielo is 2.4 mi away from Cuernavaca.

Hotel Puerta del Cielo Reviews

Reviews

3.8
Rating 10 - Excellent. 8 out of 182 reviews
Rating 8 - Good. 12 out of 182 reviews
Rating 6 - Okay. 28 out of 182 reviews
Rating 4 - Poor. 36 out of 182 reviews
Rating 2 - Terrible. 98 out of 182 reviews

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abel Neri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8 de 10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025

2/10 Terrible

Miguel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
Stayed 2 nights in Oct 2023

2/10 Terrible

Francisco

Stayed 1 night in Jul 2023

4/10 Poor

Xanat

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
Stayed 1 night in Apr 2023

2/10 Terrible

Christian stephano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hideous and inappropriate

It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty bad, stay away

There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really bad, dirty dilapidated and there was no hot water
Stayed 1 night in Nov 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel in Cuernavaca

Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
Stayed 2 nights in Jul 2019

10/10 Excellent

Rodrigo

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
Stayed 1 night in Nov 2018

2/10 Terrible

Noe

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Stayed 1 night in Dec 2017

2/10 Terrible

Lourdes, san Antonio, tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE PLACE

I did not even stay at the hotel! It is a horrible place! No parking lot, actually is not even a Hotel all dirty and damaged. There were no other guests to stay so it is a creepy place with no maintenance at all! The photos published might have been taken 40years ago! TERRIBLE, TERRIBLE EXpedia should eliminate this place from the catalog!!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

Misrepresented

Hotel is cheap yes, but I have stayed at many budget hotels and this was sub-standard. and has been let go badly. Should not be listed on Expedia. Hotel sign was dirty and a banner, not a permanent sign. Dark and dingy reception down dirty cement staircase. Said breakfast included, not so. Nothing to buy at the hotel, not even water. Ten minute walk to convenience store (OXXO).Staff were friendly enough. Grounds could be nice but all dirty plastic tables and chairs with torn plastic cloths. My room was clean and had hot water, towels, soap but missing tiles, peeling plaster, fixtures black and grubby. Pool was not well made. Could be a nice place if someone would put some investment into it.
Stayed 2 nights in Dec 2017

6/10 Okay

Rubén

Stayed 1 night in Mar 2025

2/10 Terrible

Susan

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
todo a excepción de las mañanas , mi habitación quedo cerca del restaurante y desde las 5 am están sonando los platos y las platicas de los empleados, todo se acuchaba, por mas que querías dormir un poco mas , no se podia
Stayed 2 nights in Feb 2025

4/10 Poor

Abril

Business traveler
Disliked: Cleanliness

Sin condiciones limpias

Mucha caca de gato en todos lados
Stayed 1 night in Jan 2025

2/10 Terrible

René

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraude!

No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
Stayed 1 night in Dec 2024

2/10 Terrible

Antonio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024

2/10 Terrible

Karla

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024

4/10 Poor

Martin

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Buena atencion lo unico malo es que le falta mucho mantenimiento
Stayed 1 night in Nov 2024

2/10 Terrible

Juan Carlos

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Stayed 2 nights in Jul 2024

2/10 Terrible

José Arturo Guillermo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
Stayed 1 night in Jun 2024

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Daniel

Stayed 1 night in Apr 2024

2/10 Terrible

Ingrid Rocio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024