2/10 Terrible
FLORA, San Antonio
Traveled with family
Aug 13, 2025
I recently stayed at this hotel and was thoroughly disappointed with the experience. Despite being advertised as having a check-in time of 3 PM, upon arrival, I found the office locked and unattended. A sign on the door instructed guests to call a number for assistance. After finally reaching someone, I was informed that check-in wasn't actually until 4 PM, contrary to what was advertised.
Once I gained access to my room, the conditions were far from acceptable. The ceilings were dirty, and the walls were in desperate need of repainting. To make matters worse, I encountered roaches in the restroom, and there were mysterious stains throughout the room. Dust covered many surfaces, adding to the overall feeling of neglect.
While the view from the hotel is undeniably beautiful and the surrounding businesses are satisfactory, these positives do not compensate for the hotel's poor maintenance and cleanliness. Overall, my stay was unsatisfactory, and I would not recommend this hotel to others.
FLORA
Stayed 1 night in Aug 2025