6/10 Okay
Andrea
Oct 18, 2025
Didn’t get what I supposed to
When I make my reservation(3 months ago) I put that I needed a room on the first floor, and then when I got there they said if I stay on the first floor I needed to pay extra, I explain for the girl that I ask for on the time of the reservation and I told her that me and my husband can’t go on the stairs, my husband and I are disable ,my car even have a disable license plate, but she said no, so I paid extra to have the room on the first floor, I never heard about the diference of room for the first and second floor, last November we went there and I ask for the first floor and when we get there we have the room at the first floor….so I am really confused and disappointed! But we needed to stay there, but for sure was for the last time .
Andrea
Stayed 4 nights in Oct 2025

































