2/10 Terrible
Heather A.
Jun 19, 2025
Disliked: Cleanliness
Last minute cancellation for Memorial Day
A few days before a big trip on Memorial Day weekend, we got a cancellation due to an “HVAC failure”. The owner/group did not offer mobile or window HVAC units, but only had two smaller places to split us into as our only option. These were dingy and uninspiring, especially compared to the original house. One of the places had no AC until the day before we left. The inside got up to ninety degrees at 8:45 pm. The windows were broken shut. We were told a technician would fix / show up in the evening, but no one did and the heat persisted until the next afternoon. There were also numerous elements like the ceiling fan that would hit kids in the upper bunk and rotting banisters and balustrades that made the place feel unsafe and cheap. Now, the owners are filing insurance claims on elements that were documented as broken when we arrived, and adding additional fees.The other place was habitable, if thrown together, but clean and with a well-kept pool. I always love Port A, but this definitely left a sour taste in my mouth.Summary:-cancelled the original listing versus remediation with portable units-provided another unit without AC, also!-did not respond in a timely or adequate manner to heat / HVAC failure-secondary house had quality and safety concerns-did not provide a box fan when AC failed-did not followup
Heather A.
Stayed 2 nights in May 2025