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Quay Hotel and Spa

4.0 star property
4-star Art Deco hotel near Conwy Castle

Choose dates to view prices

Photo gallery for Quay Hotel and Spa

Exterior
Exterior
Breakfast, lunch, dinner served; local cuisine, ocean views
Indoor pool
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Conwy Castle
    ‪5 min drive‬
  • Place, Venue Cymru
    ‪7 min drive‬
  • Place, Llandudno Pier
    ‪9 min drive‬

Room options

View all photos for Executive Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Twin Room

  • 108 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Twin Room (Penthouse)

  • 140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room

9.2 out of 10
Wonderful
(40 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

  • 108 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Conwy

Seaside stay .You'll find Llandudno West Shore Beach and Conwy Quay within 2 miles (3 km) of this hotel. Cineworld Llandudno and Lower Gate are also within 2 miles (3 km).

What's nearby

  • Conwy Castle - 5 min drive - 1.9 miles
  • Venue Cymru - 7 min drive - 3.3 miles
  • Promenade - 8 min drive - 3.6 miles
  • Great Orme Tramway - 8 min drive - 3.4 miles
  • Llandudno Pier - 9 min drive - 3.6 miles

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Fishermans Fish & Chip Shop - ‬5 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪The Mulberry - ‬6 min drive
  • ‪Cafe Illy - ‬5 min drive

About this property

Quay Hotel and Spa

4-star Art Deco hotel near Conwy Castle
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness center, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 77 guestrooms or units
  • 2 levels
  • 5 buildings
  • Meeting rooms
  • Built in 2007
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

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The Castle Hotel, Conwy, North Wales
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  • Pet friendly
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 582 reviews
$83 nightly
The price is $99
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Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from December 31 2025 to January 1 2026 (dates subject to change).

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

How close is Quay Hotel and Spa to the airport?

Quay Hotel and Spa is 2,400 mi (2682-min drive) away from the Nikos Kazantzakis Airport (HER) airport, the closest popular airport to the property.

Does Quay Hotel and Spa have an airport shuttle?

Airport shuttle services are not available at Quay Hotel and Spa.

How close is Quay Hotel and Spa to the beach?

This hotel is 0.9 mi (2-min drive) from Llandudno West Shore Beach and 3.2 mi (10-min drive) from Llandudno North Shore Beach. Don't forget your sunscreen!

Does Quay Hotel and Spa offer free breakfast?

Quay Hotel and Spa offers free full breakfast on weekdays between 7 AM and 10 AM and weekends between 8 AM and 10:30 AM.

Is there a casino at Quay Hotel and Spa?

No, there is no casino at this hotel.

What time is check-in at Quay Hotel and Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Quay Hotel and Spa?

This hotel offers free self parking.

Does Quay Hotel and Spa have a pool?

Quay Hotel and Spa features an indoor pool.

Does Quay Hotel and Spa have a restaurant?

Quay Hotel and Spa is home to Marina Restaurant, which features local cuisine, ocean views, and al fresco dining.

Does Quay Hotel and Spa have a spa?

This hotel has a spa, which features body scrubs, body wraps, and hot stone massages.

How close is Quay Hotel and Spa to downtown Conwy?

Quay Hotel and Spa is 0.4 mi away from Deganwy.

Reviews

Quay Hotel and Spa Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 696 out of 1008 reviews
Rating 8 - Good. 213 out of 1008 reviews
Rating 6 - Okay. 60 out of 1008 reviews
Rating 4 - Poor. 24 out of 1008 reviews
Rating 2 - Terrible. 15 out of 1008 reviews

Reviews

10/10 Excellent

Scott

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, nice big rooms and clean. Staff very friendly. Food in bar and breakfast was excellent. Only gripe was charging a extra £25 pp to use leisure facilities. This is only issue that lets hotel down. Guests shouldn’t be charged extra to use facilities. It was free before 9am or after 5.15pm but this just meant it was way too busy at these times and kinda spoilt experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great views great facilities - gym, pool, sauna etc lovely restaurant
Stayed 1 night in Aug 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No aircon was the only downside
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel in the world, gorgeous.
Stayed 1 night in Aug 2025

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Honest Review

Overall very good, but spa should be available in the day for residents free of charge, as that is why we chose a spa hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Huw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just stunning at the Quay. The most beautiful views ever. Easy to get around, by car or train or on foot. A lovely walk to Conwy with a castle, shopping, cafes and an Rspb reserve. The staff were super friendly throughout the hotel and noted my suggestion to help other GF Veggie guests by having a slightly bigger selection of breakfast items.
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Stayed 1 night in Aug 2025

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Sharron

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location Friendly helpful staff Onsite parking Dog friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Sharron

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for accessing lots of places in NW. Lovely dog friendly rooms with patio access.
Dog friendly superior double with patio
Dog friendly double superior room with patio
Hotel flower display always beautiful
Hotel terrace
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephanie

Liked: Staff & service

Fantastic hotel, facilities, staff& views.

Modern, relaxed with super service, food and rooms. Bed mattress amazingly comfortable. Spa great and nice outdoor touches with seating with great views and water features. Nothing was too much trouble. Birthday card left in room and birthday plate after our meal, thank you. Clearly run with great management and leadership. We will return.
Stayed 1 night in Jul 2025

8/10 Good

Alan

Stayed 2 nights in Jul 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited the quay on a number of occasions and it just gets better. The location is superb looking over the estuary, the staff are extremely helpful and friendly. I would truly recommend the Quay hotel to anyone and lm sure they would not be disappointed. Shaun the manager runs a tight ship which certainly makes your stay enjoyable in all all departments. Well done the Quay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Eleanor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with a brilliant pool and spa. The staff were absolutely lovely.
Stayed 3 nights in Jul 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Mr G D

Stayed 2 nights in Jul 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

JIAYIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place！I want to go again
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and customer service first class. Amenities great - would definitely stay here again
Stayed 2 nights in Jul 2025

2/10 Terrible

David

Stayed 2 nights in Jul 2025

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, facilities and staff. Everything was of high quality, and there were sufficient and pleasant staff. Convenient for Llandudno and Conway.
Stayed 2 nights in Jul 2025

8/10 Good

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, service could be more efficient.

Great location and the terrace overlooking the estuary is perfect for a sun-downer. Service on the terrace wasn't particularly quick, but professional. Great breakfast with really good service.
Stayed 1 night in Jul 2025

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the outdoor terrace was lovely
Stayed 1 night in Jul 2025

10/10 Excellent

Hamanti

Traveled with partner
Liked: Amenities
Seaviews, helpful friendly staff and great breakfast
Stayed 1 night in Jul 2025