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"Super clean, well kept, modern. Friendly staff overall. No complaints. Beautiful area " More

By a verified traveler on Sat 09 Nov 2019

Hotel Description

4-star romantic hotel near Conwy Castle

Seaside stay

You'll find Conwy Castle and Llandudno West Shore Beach within 2 miles (3 km) of this hotel. Bodysgallen Hall and Conwy Town Walls are also within 2 miles (3 km).

Full-service spa, dining

This romantic hotel features a full-service spa, a marina, and a restaurant. Business travelers can take advantage of the free WiFi in public areas. Enjoy the indoor pool and free perks like full breakfast and free self parking.

Free WiFi, flat-screen TVs

The 74 guestrooms boast modern comforts like flat-screen TVs with digital channels, along with free WiFi. 24-hour room service, Egyptian cotton sheets, and coffee/tea makers are also available.

Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$130* Per night/room Apr 21 - Apr 22

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Luxury Twin Room (Penthouse)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Quay Hotel and Spa ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quay Hotel and Spa

Everyone (1) Family (2)
5 out of 5
Super clean, well kept, modern. Friendly staff overall. No complaints. Beautiful area

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 15, 2019 by Brid Collins

Dear Guest Thank you for the lovely feedback and we hope you will look to return in the near future. Best Wishes Brid Collins

4 out of 5

Posted by on Jul 13, 2019

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2 out of 5
Poor cleaning - probably a year's worth of dust next to headboard. Left messenge for manager - no follow-up. Spa hot tub mildly warm and steam room a little warmer. Carpet threads loose in room, no electrical outlets near headboard, etc., etc. Overall - disappointing.

Posted by on May 24, 2019

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Renovations + Closures

This property is closed from 23 March 2020 to 13 April 2020 (dates subject to change).

Property Features

Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. A fitness center, a sauna, and spa services are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 74 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2007
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Liverpool (LPL-John Lennon) (105.7 km / 65.7 mi)
  • Train station: Conwy Deganwy Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Quay Hotel and Spa offers 74 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast from 7 AM to 10 AM.

Marina Restaurant - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Terrace Bar - Overlooking the ocean, this bar specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Marina Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Pet Policy

  • Pets: GBP 25.00 per pet, per night
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 25.00 per pet, per night
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Conwy
  • Quay Hotel Spa
  • Quay Hotel Conwy
  • Quay Hotel and Spa Hotel
  • Quay Hotel and Spa Conwy
  • Quay Hotel and Spa Hotel Conwy

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

url importing https://www.travelocity.com/Conwy-Hotels-Quay-Hotel-and-Spa.h1517268-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.