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"I always stay at the Extended Stay of America in Hilltop mall Richmond C.A. But for some unknown reason i'm sleep @ about 4:00 a.m. I was awoken by a ... " More

By a verified traveler on Mon 03 Apr 2017

Hotel Description

Enjoy free breakfast at this San Pablo hotel

Close to airport

You'll find Hilltop Mall and Contra Costa College within 2 miles (3 km) of this hotel. Also, Richmond Country Club is within 3 miles (5 km) and Bayfront Park is within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$100* Per night/room Nov 22 - Nov 23

Studio, 2 Full Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America - Richmond - Hilltop Mall ratings based on 18 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America - Richmond - Hilltop Mall

Everyone (13) Family (1)
4 out of 5

Posted by on Oct 28, 2019

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4 out of 5

Posted by on Sep 18, 2019

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5 out of 5
Wonderful staff. Very kind, friendly. Very clean I enjoyed my stay. Thank you

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 11, 2019 by Hotel Management

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone here, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management

5 out of 5
Very clean & quiet. Great staff. A enjoyable stay. Thank you.

Posted by , from San Pablo on Sep 10, 2019

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Comment from Hotel Management

Sep 11, 2019 by Hotel Management

Kyle, thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please re-visit us when you are in the area. Sincerely, Hotel Management

5 out of 5
Very kind, friendly & professional staff. Very clean properly.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 8, 2019 by Hotel Management

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite clean, and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management

5 out of 5
Very clean & maintained property. The staff is excellent. Very friendly, kind & professional. Thank you!

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 8, 2019 by Hotel Management

Thank you for choosing Extended Stay America for your recent visit. We are glad to know you enjoyed your stay, liked our well-maintained property, and our friendly staff. It was a pleasure hosting you, and we look forward to seeing you in the future. Sincerely, Hotel Management

5 out of 5

Posted by on Sep 1, 2019

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2 out of 5
The property is ok except the amenities it sucks!! No hair dyer when i call the front desk they dnt have any available and will let me know but i only have 1 night to stay until we check out no prompt call about the hair dryer, secondly i found a nasty hair in the towel

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Hotel Management

Thank you for your comments about your stay with us. We were sorry to read that you were disappointed with the lack of amenities and housekeeping issues in your room. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We apologize for the inconvenience this caused and hope you will return so we can make it up to you. Sincerely, Hotel Management

3 out of 5
The staff was excellent they were very nice the bad was the door key system was in need of updating my keys did not work constantly had to do some tricks to get them to work. The bed was not stable when I sat on the front it would flip in the air and I weigh 190 not to much also it was in need of a good cleaning the were wrappers of personal things around the bed area gross the room is definitely dated but the people were really friendly and helped as much as they could

Posted by , from California on Nov 13, 2018

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Comment from Hotel Management

Nov 14, 2018 by Hotel Management

Thanks so much for your review. We appreciate you being our guest, and your feedback is helpful in knowing what we're doing right and the areas where we need to improve. We're glad you enjoyed your stay overall and apologize for failing to meet some of your expectations. Our team would love to welcome you back soon. Sincerely, Hotel Management

3 out of 5

Good night stay when bad

I always stay at the Extended Stay of America in Hilltop mall Richmond C.A. But for some unknown reason i'm sleep @ about 4:00 a.m. I was awoken by a firearm and some lady walking through the hall talking about false alarm my water sprinklers came down and damage my room just because someone decided to smoke in a hotel for two hours straight that fire alarm went off I was very annoyed to the fact that I couldn't sleep.

Posted by , from California on Apr 3, 2017

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Comment from Hotel Management

Apr 5, 2017 by General Manager

Nicky, thank you so much for being loyal to our hotel and sharing your feedback. Please accept our most sincere apologies that your sleep was disrupted due to the fire alarm during the night. Fortunately, it was a false alarm but out of an abundance of caution it was necessary to evacuate the hotel. We truly regret the inconvenience you had and look forward to being your hotel of choice every time you visit our area. Sincerely, General Manager

About the Extended Stay America - Richmond - Hilltop Mall

Location 3170 Garrity Way, San Pablo, CA 94806

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America - Richmond - Hilltop Mall also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This San Pablo hotel is smoke free.

  • 101 guestrooms or units
  • 3 levels
  • Built in 2000
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Oakland, CA (OAK-Oakland Intl.) (37.9 km / 23.5 mi)
  • Train station: Richmond Transit Center (8.8 km / 5.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Richmond - Hilltop Mall offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This San Pablo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Hilltop
  • Extended Stay America Hilltop Hotel
  • Extended Stay America Hilltop Hotel Richmond Mall
  • Extended Stay America Richmond Hilltop Mall
  • Extended Stay America Richmond Hilltop Mall Hotel
  • Extended Stay America Hilltop Mall Hotel
  • Extended Stay America Hilltop Mall
  • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
  • Extended Stay America Richmond Hilltop Mall Hotel San Pablo
  • Extended Stay America Richmond Hilltop Mall Hotel
  • Extended Stay America Richmond Hilltop Mall San Pablo
  • Extended Stay America Richmond Hilltop Mall
  • Hotel Extended Stay America - Richmond - Hilltop Mall San Pablo
  • San Pablo Extended Stay America - Richmond - Hilltop Mall Hotel
  • Extended Stay America - Richmond - Hilltop Mall San Pablo
  • Hotel Extended Stay America - Richmond - Hilltop Mall
  • Extended Stay America - Richmond - Hilltop Mall Hotel
  • Extended Stay America - Richmond - Hilltop Mall San Pablo
  • Extended Stay America - Richmond - Hilltop Mall Hotel San Pablo

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing https://www.travelocity.com/Concord-Hotels-Extended-Stay-America---Richmond---Hilltop-Mall.h551265-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.