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Concord Plaza Hotel

3.5-star property
45 John Glenn Drive, Concord, CA 1-855-201-7819
3.6 out of 5
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See all 22 travelocity Reviews

"I sent this answer already " More

By a verified traveler on Mon 19 Dec 2022

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Hotel Description

Enjoy the indoor pool at this 3.5-star Concord hotel

Near the airport

Within 2 miles (3 km) of this Concord hotel, you'll find The Veranda and Willows Theater. California Grand Casino and Sunvalley Shopping Center are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and laundry facilities.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$128* Per night/room Feb 10 - Feb 11

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Concord Plaza Hotel ratings based on 22 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Concord Plaza Hotel

Everyone (11) Couples (3) Family (8)
5 out of 5
I sent this answer already

Posted by on Dec 19, 2022

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Comment from Hotel Management

Dec 21, 2022 by Customer Service

Thank you for sharing, Teresa!At Concord Plaza Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

5 out of 5
We where Disappointed that Breakfast was not available. Although there was a small coffee maker in the room it would have been great if there was a Coffee Station. We had a long trip and we thought there would have been Coffee on site upon arrival.

Posted by on Dec 19, 2022

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Comment from Hotel Management

Dec 20, 2022 by Customer Service

Thank you for the rating, Teresa!It is always our highest priority to provide a satisfying experience for all of our guests. We truly value your feedback. We'll take your concerns into consideration as we move forward to improve for the future. We hope you plan on staying at Concord Plaza Hotel soon!Thanks again for leaving your feedback!

2 out of 5
Big property with lots of potential. Restaurant is closed and pool is way too small for amount of guests. Went down to swim and it was over limit, no clean towels and staff didn’t seem to care. Have to pay $16/day to park on property. Was advised I can park at neighboring parking lots for free. Would think that would be included in price of hotel. Tried to check in at 2, was told my room was not ready (she never even looked in the computer). A/C was out, took 3 calls to get someone up to do a bandaid fix. Very loud in the “quiet zone” and not able to sleep well at all. Again, staff didn’t seem to care. No consideration on price for inconvenience. Would not stay here again.

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 7, 2022 by Customer Service

We appreciate your feedback, Kenneth. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our amenities, cleanliness, sound levels, and service was not on par with the high standard we're accustomed to sharing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of providing.

2 out of 5
It's quite apparent that this property has recently changed ownership. Important signage was missing, making it difficult to find the entrance, lobby and check-in. Other problems were that parking wasn't included. The property itself was mostly closed. The bed were worn out and much too soft. And overall, it just felt dingy and uncared for.

Posted by on Jun 3, 2022

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Comment from Hotel Management

Jun 10, 2022 by Customer Service

Thank you for sharing your feedback, George. We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience​ we pride ourselves in providing. Thank you again for taking the time to share your feedback.

5 out of 5
Very friendly staff. Quick check in. Beautiful lobby

Posted by on Sep 15, 2021

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4 out of 5

Posted by on Aug 10, 2020

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4 out of 5

Posted by on Dec 27, 2019

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2 out of 5
Inside interior was good but for a client who has a booking there, I had to pay for the parking. I’ve travelled to different hotels before but this is the ONLY one that Charged me for parking !? Never again !!

Posted by on Dec 24, 2019

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2 out of 5
Horrendously long walk, with luggage, to front door after driving around for upwards of 5 minutes before I could finally find a place to park. Behind the hotel, where I had to park, there were gang members hanging out, in and around parked cars, in the parking lot. When I informed the desk person of this concern, he totally blew it off.

Posted by on Nov 11, 2019

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4 out of 5
The biggest reason we stay at the Crown Plaza Concord CA is the indoor pool.

Posted by on Oct 29, 2019

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About the Concord Plaza Hotel

Location 45 John Glenn Drive, Concord, CA 94520

Property Features

Concord Plaza Hotel offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 23000 square feet (2070 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Concord Plaza Hotel. For a fee, parking is available. This 3.5-star Concord hotel is smoke free.

  • 323 guestrooms or units
  • 3 levels
  • 2 buildings
  • 23000 sq ft of conference space
  • 2070 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Concord Plaza Hotel offers 323 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Vineyards Restaurant/Bar - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 35 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI) and SafeStay (AHLA - USA).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.99 and USD 15.50 per person (approximately)
  • Self parking fee: USD 16 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Concord Walnut Creek
  • Crowne Plaza Concord Walnut Creek
  • Crowne Plaza Walnut Creek
  • Crowne Plaza Walnut Creek Concord
  • Crowne Plaza Walnut Creek Hotel
  • Walnut Creek Concord
  • Crowne Plaza Concord Walnut Creek Hotel
  • Concord Plaza Hotel Hotel
  • Concord Plaza Hotel Concord
  • Concord Plaza Hotel Hotel Concord
  • Crowne Plaza Concord / Walnut Creek
  • Crowne Plaza Concord / Walnut Creek an IHG Hotel

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.