Book a hotel near City Center One West, Stenjevec

"Nice hotel a bit dated but had everything we needed"

"The hotel is not close to the city center (it's a 20' ride to Zagreb's main attractions) but it is in a commercial zone surrounded by malls that you can walk to with plenty of shopping and dining options. Our room was modern, spacious and there was plenty of light. The mattress was sturdy and comfortable. It had a mini fridge though no microwave. The bathroom had a shower and some toiletries. One of the reasons we chose this hotel was the pool and it did not disappoint. Our son enjoyed it very much. It had a very relaxed ambience and there was only one other person beside us. The hotel has a bar and a restaurant but we did not use it. Breakfast was great. There were plenty of cold and warm options to choose from and quality was great. Staff was friendly. We asked in the bar for some ice and they had no problem giving us some."

"The concierge brought our luggage up to our room. We weren’t even there, and he left my coffee mug on the new sofa. In the end, I was treated unfairly, as if I’d been the one to do it. The restaurant staff, especially the women, also behaved appallingly when, at 10.30 am, they were told they could clear the tables. They started shovelling food into their mouths in front of the guests whilst clearing the Buffet.. The valet also failed to follow my instructions. I told him the handbrake was broken and asked him to please put a note in the car, otherwise it would make a terrible noise – but of course, he didn’t do it. Positive: It was very nice that we were given a brand-new, refurbished room. The safe wasn't working. There were coffee capsules, but no coffee machine. There was hot water for tea, but no tea. This is the first time I’ve had a complaint. I’ve been going there for years otherwise. I can clearly remember the concierge from the valet service, who’s certainly been working there for over 40 years. Of all the hotel staff, he was the only one who was genuinely helpful;TOP "

"I don’t know"

"Very nice room. Helpful reception staff. Great stay. Highly recommend this hotel. "

"Great apartment very clean and stocked with supplies. The beds were very comfortable. "