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"Nice people. Poor gym, old furniture. Needs updating " More

By a verified traveler on Sun 22 Jan 2023

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Hotel Description

Matteson guestrooms with soaking bathtubs

In Matteson

Within 3 miles (5 km) of this Matteson hotel, you'll find Hanger Clinic and Franciscan St. James Health - Olympia Fields. WellGroup HealthPartners and Franciscan Health Olympia Fields are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, express check-out, and a computer station are also offered.

Standard Room, 2 Queen Beds, Accessible (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$74* Per night/room Mar 24 - Mar 25

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Communications)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Chicago Matteson Conf Center, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Chicago Matteson Conf Center, an IHG Hotel

Everyone (11) Couples (1) Family (3)
1 out of 5

Posted by on Jul 2, 2023

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Comment from Hotel Management

Jul 27, 2023 by Hotel Management

On behalf of the entire Holiday Inn Chicago Matteson we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

5 out of 5
Nice people. Poor gym, old furniture. Needs updating

Posted by on Jan 22, 2023

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Comment from Hotel Management

Feb 6, 2023 by Cj Whitten GM

We appreciate your compliment pertaining to our staff. Although we are not a new or renovated property, we will continue to do our best to provide clean accommodations and great hospitality.

1 out of 5
No hot water

Posted by on Jan 1, 2023

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Comment from Hotel Management

Feb 6, 2023 by Cj Whitten GM

The hot water issue has been resolved.

2 out of 5
The property is dated and showing it. The hallways are poorly lit and dim. Ex: tub had lots of marks and gouges and corners of room built up dirt. Came back end of day room not made up. Said something at front desk and response was “did you ask for it”? Not advised had to at check in and no signage to at desk or in room. For $200/night shouldn’t need to. Room dim. Seriously with all lights on only yellow cast. Worst Keurig ever. Took 5min to make one coffee. Elite king room was nothing special. Save money and stay next door for less than half. Also they wouldn’t give me a receipt for my room at checkout because booked room by Expedia. Never had that problem. They may have booked but I paid! Never will stay again nor recommend. Rip off price.

Posted by on Jul 28, 2022

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Comment from Hotel Management

Sep 6, 2022 by Tia

On behalf of the entire staff here at the Holiday Inn Chicago Matteson we apologize for failing your expectations. Please allow us another opportunity to make your next experience better.

3 out of 5

Posted by on May 21, 2022

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5 out of 5

Posted by on Aug 5, 2021

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5 out of 5

Posted by on Aug 23, 2019

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2 out of 5

Posted by on Jul 21, 2019

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3 out of 5
Staff is friendly, could use a good cleaning...tried to give me a double queen, instead of king room, till I complained. Very noisy at night with the ounge letting out!

Posted by on Apr 27, 2019

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Comment from Hotel Management

May 5, 2019 by Jessica H.

Thank you for your feedback.

3 out of 5
The first room I was given was on the first floor when u walked down the hall it smelled like ash tray it was even worst when I got to the room smelled like a huge cigarette so they transferred me to another room on a different floor which was much better. The whirlpool was gated off from then the pool looked like a construction site

Posted by on Jul 3, 2018

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Comment from Hotel Management

Jul 10, 2018 by Jessica C.- AGM

Thank you for your feedback! We deeply apologize that you didn't enjoy your stay.

About the Holiday Inn Chicago Matteson Conf Center, an IHG Hotel

Location 500 Holiday Plaza Dr, Matteson, IL 60443

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 8 meeting rooms are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 13003 square feet (1208 square meters) and includes a conference center. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Chicago Matteson Conf Center, an IHG Hotel. Free self parking is available. This Matteson hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 5 levels
  • 13003 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 1984
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Matteson 211th Street-Lincoln Highway Station (3.6 km / 2.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Chicago Matteson Conf Center, an IHG Hotel offers 202 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided on request.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Bar Louie - Onsite restaurant.

Bar Louie - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 65 per pet, per week
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 7–12 per person
  • Pet fee: USD 65 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Chicago Matteson Conf Center
  • Holiday Inn Conf Hotel Matteson Chicago Center
  • Holiday Inn Chicago Matteson Conf Center Hotel
  • Holiday Inn Conf Center

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.