2/10 Terrible
Waukeshia
Nov 10, 2025
My stay at the InterContinental was disappointing from start to finish. The experience felt very basic, and customer service was lacking throughout. The staff seemed more focused on collecting the room rate than making sure guests had an enjoyable stay.
The hotel itself was not well designed — the layout felt cold and uninviting, with none of the luxury or comfort expected from a five-star property. Overall, it didn’t live up to the InterContinental name or the price point.
I hope management seriously reconsiders both the service standards and the overall guest experience.
Waukeshia
Stayed 1 night in Nov 2025









































