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Hotel Carolina Bacalar

Property class: 4
4-star beachfront hotel near Laguna Bacalar Ecological Park

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers
Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi
Sauna
Standard Double Room, Garden View | View from room
Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪18 min walk‬
  • Place, Fort of San Felipe
    ‪4 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪6 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)
  • Lake view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

9.2 out of 10
Wonderful
(21 reviews)
  • Garden view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bacalar

Beachfront retreat .Within a 15-minute walk of the hotel, you'll find Cenote Negro and Municipal Spa of Bacalar. Lake Bacalar and Cenote Esmeralda are also within 2 miles (3 km).

What's nearby

  • Municipal Spa of Bacalar - 18 min walk - 1.0 mile
  • Fort of San Felipe - 4 min drive - 1.1 miles
  • Cenote Cocalitos - 5 min drive - 2.5 miles
  • Zócalo - 5 min drive - 1.4 miles
  • Laguna Bacalar Ecological Park - 6 min drive - 1.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Albahaca - ‬7 min walk
  • ‪La Bendición Dios - ‬16 min walk
  • ‪Mr. Taco - ‬20 min walk
  • ‪Enamora - ‬19 min walk
  • ‪Christians Tacos - ‬3 min drive

About this property

Hotel Carolina Bacalar

4-star beachfront hotel near Laguna Bacalar Ecological Park
A private beach is featured. Hotel Carolina Bacalar offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at Hotel Carolina Bacalar. Limited free parking is available on a first-come, first-served basis.

This 4-star Bacalar hotel is smoke free.

  • 16 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with safes and complimentary toiletries. Smart televisions are featured in guestrooms.

Bathrooms include showers. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

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Hotel Rancho Encantado
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  • On private beach
  • Pool
  • Hot tub
  • Spa
4.7 out of 5, Exceptional, 1,000 reviews
$143 nightly
The price is $179
May 15 - May 16
Total with taxes and fees
Hotel Rancho Encantado

Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

Room amenities

Entertainment

  • 40-inch smart TV
  • MP3 dock

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 13 2026 to April 18 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Carolina Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 450.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 AM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

How close is Hotel Carolina Bacalar to the airport?

Hotel Carolina Bacalar is 23 mi (37-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Carolina Bacalar?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Carolina Bacalar on May 5, 2026 start from $200, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Carolina Bacalar have an airport shuttle?

Airport shuttle services are not available at Hotel Carolina Bacalar.

How close is Hotel Carolina Bacalar to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Hotel Carolina Bacalar offer free breakfast?

Free breakfast isn’t provided at Hotel Carolina Bacalar, but English breakfast is offered for a fee of MXN 300 for adults and MXN 300 for children. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Hotel Carolina Bacalar?

No, there is no casino at this hotel.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Carolina Bacalar?

This hotel offers free self parking.

Does Hotel Carolina Bacalar have a pool?

Hotel Carolina Bacalar features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 AM.The property will be renovating the pool from April 13 2026 to April 18 2026 (completion date subject to change).

Does Hotel Carolina Bacalar have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Carolina Bacalar have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages.

How close is Hotel Carolina Bacalar to downtown Bacalar?

Hotel Carolina Bacalar is 0.9 mi away from Bacalar.

Hotel Carolina Bacalar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 321 reviews
Rating 8 - Good. 50 out of 321 reviews
Rating 6 - Okay. 12 out of 321 reviews
Rating 4 - Poor. 6 out of 321 reviews
Rating 2 - Terrible. 5 out of 321 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ANNALIZA, MURRIETA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special. The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility. Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
Stayed 3 nights in Jan 2026

4/10 Poor

Maria Renee

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I would not recommend this place. It is expensive and their internit does not work, the AC wasn’t working. They sent a really nice guy to try to fix it until 9:00pm. Has to move the bed because the AC was dripping pretty bad. Not worth for the value!!! Only one breakfast option. All they said was… SORRY.
Stayed 2 nights in Jan 2026

10/10 Excellent

Eric

Stayed 3 nights in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good food
Stayed 2 nights in Dec 2025

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Stayed 1 night in Dec 2025

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Stayed 3 nights in Nov 2025

8/10 Good

Ornella

Traveled with family
Liked: Cleanliness
clean room, nice toiletries, outdated furniture
Stayed 2 nights in Oct 2025

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Stayed 6 nights in Sep 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Elva

El personal muy amable y el desayuno excelente.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Sep 2025

10/10 Excellent

Raquel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend.
Stayed 5 nights in Aug 2025

8/10 Good

Noriko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

JJuana

Liked: Cleanliness, amenities, property conditions & facilities
Super muy bonito
Stayed 2 nights in May 2025

10/10 Excellent

Luz Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Stayed 4 nights in May 2025

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip
Stayed 2 nights in Apr 2025

10/10 Excellent

ERIC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025