Flights to Haarlem

Baggage did not arrived with me at my final destination because the first flight was delayed. That was acceptable to me because there was only 30 difference between flights. What is not acceptable at all, is that in Amsterdam, KLM promised to deliver the luggage to my hotel during the afternoon and failed. Then promised to deliver it by 9:30pm and again failed. When I called, they wanted to deliver it the next day, but after I expressed that their failing to comply with their commitments was making me very upset and the next day will affect my job, they delivered the luggage by midnight. It was a very unnecessary stressful situation.

Although good overall, the drinks service missed seats 14D-F, probably due to some confusion when the two carts met there (each thought the other had gotten those seats).

The only problem I had was in checking in in Lviv, was my carryon bag was about 9.5 KM instead of 8 so I had to keep unpacking a few things and couldn't put my computer into my checkin bag so I took out what I could and put into my other little carryon bag and the lady wasn't happy that I did that but I needed that stuff with me. I also put some of it in my checkin bag but didn't want it to be heavy either. Then I saw another couple ladies on the same plane that had a carryon bag with another tote purse that had more stuff in it than my bag did - so am a bit confused on my I had to make those changes and yet some others brought two larger carryon bags and none of them fit under the seat. The great news was that the steward and stewardess helped on both flights since I couldn't do an online checkin about my meals being gluten free and they found me some options so that I could eat breakfast and lunch on the 2 separate flights. I do like flying your airlines.

Everything was great except sfo on our return spent an hour waiting for a gate , which when we finally got there they couldn’t connect it. Very painfull after 10 hour flt.