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The Westin St. Thomas Beach Resort & Spa

4.5 star property
4.5-star beachfront resort near Magens Bay Beach

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Photo gallery for The Westin St. Thomas Beach Resort & Spa

2 bars/lounges, swim-up bar, poolside bar, beach bar
Suite, 1 Bedroom | Living room | 65-inch Smart TV with digital channels, TV, Netflix
Exterior
Premium bedding, Tempur-Pedic beds, in-room safe, desk
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast available
  • Room service

Explore the area

Map
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas, 00802
  • Skyride to Paradise Point
    ‪3 min drive‬
  • Bolongo Bay
    ‪5 min drive‬
  • Magens Bay Beach
    ‪10 min drive‬
  • St. Thomas (STT-Cyril E. King)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room | 65-inch Smart TV with digital channels, TV, Netflix

Suite, 1 Bedroom

  • Ocean view
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

  • Ocean view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Garden View

  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Partial Ocean View

  • Partial ocean view
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Garden View

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

  • Sea view
  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View

  • Partial ocean view
  • 625 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

  • Sea view
  • 375 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Mobility Accessible, Roll-in Shower)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Garden View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Garden View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

Room, 2 Queen Beds, Partial Ocean View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • 625 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Charlotte Amalie

On the beach.Within a 5-minute walk of this St. Thomas resort, you'll find Frenchman's Bay and Morningstar Beach. Havensight Mall and Bluebeards Beach are also within 2 miles (3 km).
View more Resorts in Charlotte AmalieOpens in a new window

What's nearby

  • Morningstar Beach - 1 min walk - 0.1 miles
  • Skyride to Paradise Point - 3 min drive - 1.0 mile
  • Yacht Haven Grande Marina - 3 min drive - 1.2 miles
  • Bolongo Bay - 5 min drive - 2.4 miles
  • Magens Bay Beach - 10 min drive - 4.9 miles

Getting around

  • Cyril E. King Airport (STT) - 20 min drive

Restaurants

  • ‪The Tap & Still - ‬3 min drive
  • ‪The Smoking Rooster - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Wendy’s - ‬3 min drive
  • ‪Limetree Beach Pool Bar - ‬5 min drive

About this property

The Westin St. Thomas Beach Resort & Spa

4.5-star beachfront resort near Magens Bay Beach
The Westin St. Thomas Beach Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

Event space at this resort measures 9500 square feet (883 square meters) and includes conference space. Spa services, gift shops/newsstands, and concierge services are also featured at the luxury The Westin St. Thomas Beach Resort & Spa. An airport shuttle during limited hours is available for a fee. For a fee, parking is available. A complete renovation of The Westin St. Thomas Beach Resort & Spa was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star St. Thomas resort.

  • 394 guestrooms or units
  • 8 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 9500 sq ft of conference space
  • 883 sq m of conference space
  • Built in 1973
  • Childcare (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Westin St. Thomas Beach Resort & Spa offers 394 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This St. Thomas resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.

Heavenly Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.

Languages

English

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Property amenities

Family friendly

  • 3 outdoor pools
  • Crib (surcharge)
  • Free babysitting
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Valet parking on site (USD 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 34 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (48 inch wide door)
  • Grab bar near toilet
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.00 per stay.
  • Cribs (infant beds) are available for USD 35.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 34 for adults and USD 34 for children
  • Airport shuttle fee: USD 42 per person (one-way)
  • Airport shuttle fee per child: USD 42 (one-way)
  • Valet parking fee: USD 35 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Rollaway bed fee: USD 40.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Marriott Frenchman's Reef Morning Star Beach Resort St. Thomas
Marriott Frenchman's Reef Morning Star Beach Resort
The Westin St Thomas & Spa
The Westin St. Thomas Beach Resort & Spa Resort
The Westin Beach Resort Spa at Frenchman's Reef
The Westin St. Thomas Beach Resort & Spa St. Thomas
The Westin St. Thomas Beach Resort & Spa Resort St. Thomas

Frequently asked questions

How close is The Westin St. Thomas Beach Resort & Spa to the airport?

The Westin St. Thomas Beach Resort & Spa is 3.4 mi (12-min drive) away from the St. Thomas (SPB-St. Thomas Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin St. Thomas Beach Resort & Spa?

As of Jun 1, 2025, prices found for a 1-night stay for 2 adults at The Westin St. Thomas Beach Resort & Spa on Jul 1, 2025 start from $402.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin St. Thomas Beach Resort & Spa have an airport shuttle?

The Westin St. Thomas Beach Resort & Spa offers an airport shuttle during limited hours, for a charge of USD 42 per person, one-way.

How close is The Westin St. Thomas Beach Resort & Spa to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does The Westin St. Thomas Beach Resort & Spa offer free breakfast?

Free breakfast isn’t provided at The Westin St. Thomas Beach Resort & Spa, but buffet breakfast is offered for a fee of USD 34 for adults and USD 34 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Westin St. Thomas Beach Resort & Spa?

No, there is no casino at this resort.

What time is check-in at The Westin St. Thomas Beach Resort & Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Westin St. Thomas Beach Resort & Spa?

Free parking is not available at this resort. Valet parking is available for USD 35 per day.

Does The Westin St. Thomas Beach Resort & Spa have a pool?

The Westin St. Thomas Beach Resort & Spa features 3 outdoor pools.

Does The Westin St. Thomas Beach Resort & Spa have a restaurant?

There are 3 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and ocean views.

Does The Westin St. Thomas Beach Resort & Spa have a spa?

Pamper yourself with a day at Heavenly Spa, where you can enjoy sports massages.

How close is The Westin St. Thomas Beach Resort & Spa to downtown St. Thomas?

The Westin St. Thomas Beach Resort & Spa is 0.4 mi away from Estate Bakkero.

The Westin St. Thomas Beach Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 482 out of 1010 reviews
Rating 8 - Good. 255 out of 1010 reviews
Rating 6 - Okay. 146 out of 1010 reviews
Rating 4 - Poor. 64 out of 1010 reviews
Rating 2 - Terrible. 63 out of 1010 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Good dining options. Good food. Good rooms. Recently renovated.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice…but not spectacular

Six nights for a family vacation in Feb
Stayed 5 nights in Feb 2025

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place w/staff
Stayed 1 night in Feb 2025

6/10 Okay

Mary Jane

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very slow pace for staff & service. If there was an issue, it took days to be resolved. Dining options were great, but the menu was very limited. Hardly any seafood options, but a lot of beef & pork. Would like to see some kind of entertainment. The view from our room was below standard.
Stayed 8 nights in Feb 2025

6/10 Okay

kenny, Cincinnati

Stayed 3 nights in Feb 2025

10/10 Excellent

Eonna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy LM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great vacation!

We enjoyed our stay. Our room was comfortable and clean. The staff was friendly and helpful. The spa was lovely. There were plenty of choices for food, several pools and the beach, plus watersports and boat excursions. We had a great time!
Stayed 5 nights in Feb 2025

10/10 Excellent

Kaitlin

Stayed 7 nights in Feb 2025

8/10 Good

Tanaka

Traveled with group
Liked: Cleanliness, staff & service, amenities
The amenities are really good however the functionality of the room was sub par. We transferred to another room which was ok. The hassle of transferring was a bit much after they couldn’t fix a problem they knew existed prior to the stay. Staff was lovely and food was great.

4/10 Poor

Kelly

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I do not normally complain but as a Marriott Club Owner and Bon Voy member very disappointed.. good service few and far between .. my room overlooked a parking lot, the bathroom sliding door fell off track trapping my daughter in bathroom.. had to call 2x.. furniture was peeling, curtains were a mess. The maid didnt clean the bathroom or replace coffee when she came. My room was located on a floor with no elevator and we had to carry heavy bags up a flight of stairs. Honestly You cant make this up.. beautiful location and facilities but otherwise.. disaster. Wont be visiting there again
Stayed 5 nights in Feb 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Joanne

Traveled with family

Meh

Hotel needs more staff at front desk and pool bars- badly.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

4/10 Poor

J. Eric

Traveled with family
Disliked: Room comfort

Only for the filthy rich!

It was very expensive for what amenities that were available. The on site food was expensive and not good, service was good, too many added fees - group of six or more had a surcharge and auto gratuity of 20%!
Stayed 3 nights in Feb 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Ed

Staff was very welcoming Property is doing extensive maintenance even though they have been reopened only around 3 years Pool bar is great but do not let Grant take care of you. His customer service and attention to guests was horrible
Stayed 5 nights in Feb 2025

10/10 Excellent

Stephanie D.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort!
Stayed 4 nights in Feb 2025

10/10 Excellent

Alison

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel. We were given a room that is accessible enabled-but not quite accessible only. I appreciate that for those who are accessible the mirror in the room is lower to the ground. However… for those of us who aren’t. A full length mirror on any of the other hotel walls would be appreciated. It is my only complaint on an otherwise perfect stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property ! Great location to relax and enjoy the Caribbean !
Stayed 4 nights in Feb 2025

8/10 Good

Barbara

Stayed 1 night in Feb 2025

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 5 nights in Feb 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The first couple of days at this property were rough and something I had to get used to. It was common to wait up to 45 minutes for your food to arrive. And the food was meh. Also, the hotel was out of several items (specifically any breakfast sandwich in coffee shop and the green drink at the salt shack). After a couple of days I excepted that this was "island time" and I got less grumpy about the bad service. The other annoyance was the beach area. I am older but thankfully don't have mobility issues. If I did, I would have never been able to make it to the beach as the elevator was broken the entire week I was there. Getting to the beach required navigating steep steps. Once there the views are spectacular but the beach area is very small. I was excited to go on vacation and take walks on the beach every morning....but this was definitely not happening on this very small stretch. A walk on this beach takes 5 minutes. For a property to charge the amount of money that the Westin in St. Thomas does you have a level of expectation that you want things to be pretty great. Which they most definitely were not. Additionally, they have bogus charges on my card that I asked repeatedly to be removed. They are still there. On the pro side, the staff was incredibly friendly and they did their best. I feel sorry for them because they were constantly having to deal with unhappy customers. I saw it everyday in the lobby.
Stayed 6 nights in Feb 2025

10/10 Excellent

Christy Marie

Stayed 2 nights in Feb 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start to honeymoon
Stayed 1 night in Jan 2025