2/10 Terrible
Tami
Nov 10, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in at 2:30, do not disturb sign on door. Staff said they would SMS the dinner menu and to bring the breakfast order down by 9 pm. 3 hours after lying down, they called my do not disturb room and woke me up. I was upset and went to the front desk to complain.
Staff repeatedly claimed I had “numerous” disrespectful communication with staff and guests. I interacted with staff one time and never spoke to guests. Guests were outside my room at 8 am talking loudly, waking me 2 hours after I finally fell asleep.
When I showered, I noticed dirty handprints on the shower tile. I stepped out of the shower onto a towel and used my clean the water off the floor. The towels were filthy after wiping up the water because the floors were not clean. There were dirty fingerprints on the TV, potato chips under the edge of the bed. I contacted management who said I used shoes on the towels. The photos clearly show bare feet, which were my freshly washed feet stepping onto the towel to mop up water.
When the hotel received my complaint, they repeatedly claimed I had “numerous” interactions with staff and guests and accused me of defamation when I said the room was not COVID clean as advertised.
I sent the photographs to Expedia. Expedia sent 3 SMS to the exact same number the hotel claimed was invalid (as their excuse for calling a do not disturb room)