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4.1 out of 5

"Property seemed to be clean. The room had several issues. The balcony door did not lock when we first arrived. Later that evening the door would not l ... " More

By a verified traveler on Thu 29 Apr 2021

Hotel Description

3.5-star beachfront hotel near Isle of Palms County Park

On the beach

Within a 5-minute walk of the hotel, you'll find Isle of Palms County Park and Front Beach. Isle Of Palms Recreation Center and Isle of Palms Marina are also within 3 miles (5 km).

Renovated in 2018

An outdoor pool, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Traveling on business? Take advantage of the business center and free Internet in public areas.

LCD TVs, refrigerators

Featuring conveniences like refrigerators and microwaves, the 68 guestrooms also offer coffee/tea makers and LCD TVs with satellite channels. Other amenities include free weekday newspapers, free local calls, and hair dryers.

Interior King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$209* Per night/room May 10 - May 11

Oceanfront Balcony King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Partial Ocean View Balcony King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oceanfront Balcony Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Partial Ocean View Balcony Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

City View Balcony King

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Palms Oceanfront Hotel ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palms Oceanfront Hotel

Everyone (6) Family (7)
3 out of 5
Property seemed to be clean. The room had several issues. The balcony door did not lock when we first arrived. Later that evening the door would not latch. I had to tie the door to a chair to keep it closed. The bathroom sink drained too slow, almost stopped up. The electrical outlet in the bathroom did not work. This was not a ground fault issue. The main door rubbed against the door jamb. To close and latch, we would need to slam the door. Opening the door was also an effort. Even though parking was off sight, it was a close walk to the hotel. Paying for parking was disappointing with the high price of the room.

Posted by on Apr 29, 2021

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Comment from Hotel Management

Apr 29, 2021 by Your Staff

Thank you for your honest feedback. We are very sorry to hear that there were several issues in your room. We have informed our maintenance staff so they can address these issues to prevent them from happening again. The City of Isle of Palms does mandate parking on the island, but parking will be free between November 1st and March 1st. Once again, we deeply apologize for the issues you experienced during your stay, but we thank you for choosing The Palms.

5 out of 5

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 28, 2021 by Your Staff

Thank you for your positive feedback! Should you return to the area, please give us a call, as we would love to host your next beach getaway to the beautiful Isle of Palms.

3 out of 5
It was very clean and directly on beach... staff was definitely not overly helpful or friendly

Posted by on Feb 27, 2021

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Comment from Hotel Management

Feb 27, 2021 by Your Staff

Thank you for your honest feedback. We regret to hear that you did not find our staff to be helpful or friendly, and we are deeply sorry if this negatively impacted your stay with us. Your feedback greatly helps us improve our services, so we appreciate your honesty and will use it to continue to improve. If you return to the area, we would love the chance to welcome you back to give you the type of stay that we strive to provide for all of our guests.

5 out of 5
Right on the beach...comfortable bed and very clean

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 16, 2021 by Your Staff

Thank you for your feedback! We are very happy to hear that you found your room clean and comfortable and that you enjoyed our oceanfront location. Should you return to the area, please give us a call. We would love to have you as our guest again!

4 out of 5

Posted by on Sep 5, 2020

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Comment from Hotel Management

Sep 7, 2020 by your staff at The Palms Hotel

Thank you for your feedback! We appreciate you staying with us and hope to see you as a guest again soon.

4 out of 5
Great property. Downside is no onsite parking. you have to park on the street and this time of year it's ok because it isn't crowded but later in the season it could be a problem. Otherwise beautiful room and a terrific breakfast. Avocados even!

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by your staff at The Palms Oceanfront Hotel

We appreciate for your feedback. Soon improvements will be implemented to our parking procedure to make parking easier for our guests. Please come back to the beach soon and thanks for noticing our avocados!

5 out of 5
Lovedcthe ocewn view the room was clean and neat....did not luke like the parking but it was bearable

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by your staff at The Palms Oceanfront Hotel

Thank you for writing a review of The Palms. The beaches of Isle of Palms are truly remarkable and we couldn't ask for a better location. We are sorry that parking was only bearable for you. We are currently planing changes that will make parking easier for our guests soon. We hope you come back and see the difference. Cheers!!

5 out of 5
Lovely hotel in perfect location. Oceanfront room was wonderful with private balcony. Breakfast in lobby was nice touch. I would recommend this hotel highly and we will definitely be back!

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 18, 2020 by your staff at The Palms Oceanfront Hotel

Thanks for sharing some details of your stay with us at The Palms. We are currently preparing for the 2020 beach season and would love to have you as a guest again. Cheers!!

4 out of 5
Great location. Elevator wasn’t working at check-in and sounded like a death trap when it was back in order. Only 3 flights of stairs but stairwell incredibly hot and stuffy. Room was clean. Overall good stay.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 26, 2019 by Matt

Thank you for choosing us to stay with! We apologize for the issue with the elevator and greatly appreciate your feedback. We would love to have you stay with us again in the future.

4 out of 5

Posted by on May 24, 2019

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Comment from Hotel Management

May 25, 2019 by Management

Thanks for leaving a rating. Please let us know what we can do to earn that 5th Star for your next trip back with us!

Property Features

WiFi and wired Internet are free in public spaces. There's an onsite business center. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly The Palms Oceanfront Hotel. Parking is available for a fee. A complete renovation of The Palms Oceanfront Hotel was completed in January 2018. This 3.5-star Isle of Palms hotel is smoke free.

  • 68 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Charleston Intl. Airport (CHS) (33.4 km / 20.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Palms Oceanfront Hotel offers 68 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 42-inch LCD televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 2 per accommodation, per night. This fee does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palms Oceanfront
  • Palms Oceanfront Hotel
  • Palms Oceanfront Hotel Isle Of Palms
  • Palms Oceanfront Isle Of Palms
  • The Palms Oceanfront
  • The Palms Oceanfront Hotel Hotel
  • The Palms Oceanfront Hotel Isle of Palms
  • The Palms Oceanfront Hotel Hotel Isle of Palms

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.