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"I have 2 complaints, the 1st being having to reserve space for things that are clearly no where near capacity. You must reserve a shuttle service to ... " More

By a verified traveler on Tue 18 Apr 2017

Hotel Description

4-star beachfront hotel near Playa Manzanillo

Beachfront retreat

With a stay at this Zona Norte hotel, you'll be within half a mile (1 km) of Playa Manzanillo and 6 miles (10 km) of La Boquilla Beach.

Full-service spa, health club

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this hotel. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site.

Free WiFi, balconies

The 192 guestrooms have LCD TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, premium bedding, and safes.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$211* Per night/room Apr 22 - Apr 23

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Estelar Playa Manzanillo ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Estelar Playa Manzanillo

Everyone (1) Family (1)
3 out of 5

Ok resort. Ok being the operative word.

I have 2 complaints, the 1st being having to reserve space for things that are clearly no where near capacity. You must reserve a shuttle service to town which is usually empty. You have to reserve dinner at restaurants that are empty. 2nd, they don't seem to have enough towels for guests. I called housekeeping desk and asked for towels, she said 10 min, 30 min pass and I call back, she says right away, another 45 min pass, and I call back with no answer from housekeeping or the front desk. FInally after 3 hrs I had already showered and dried off with a hand towel, and on my way out the door, here are towels fresh out the dryer. They also did not give washcloths till my 3rd day, after repeatedly asking. I wouldn't have been so upset if they would have just told me in the beginning that we're short and they would get it to me asap, but they lied and I sat around waiting. If you don't like children this is not the place for you. The children are allowed to run around recklessly without any parental supervision. Most of the staff were friendly and pleasant. They put on shows and activities in the evening, even though all Spanish all the time, I enjoyed the energy. The quiet pool was not too quiet, where some guests want to play music from there phones and some guests totally ignored the 18+ rule and bought in their screaming babies. The pool was nice though aside from some rude guests. This makes this resort just OK!

Posted by , from NY on Apr 18, 2017

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Comment from Hotel Management

May 2, 2017 by Alonso Giraldo

Dear Alberta, First at all, we really want you to know how much we appreciate your valuable remark about your staying with us; Comments like that helps us to improve the quality of the service that we offer. We want that our guest always feel comfortable and good with all the services that we given to them. With that reason on mind we manage the booking system for most of our service, because when we are full house it’s the better way to guarantee to our guest they can have for what they want without causing discomfort to them. When you stayed with us we were out the season, so the hotel occupancy was not full, but our policy it must be on March because no matter what, we want the best for our guest. What it related to the shuttle, we ask to our clients to book for it to have a control so we also can reach them in case they can’t not assist or be on time for the bus, and help them to not miss it in case something unexpected shows up. We are sorry to hear about the situation with the towels during your stay. We apologize for all the inconvenient that did cause you. During your staying was a problem with the electrical power company which force the laundry department to work with the minimum among of machines allow because the power of the electricity wasn’t enough to make work all of them. As a plan B we sent the towel out to be washed. We have already taken the corrective and preventive actions that guarantee us that things like you've mentioned before won't happen again. Right now, we got some employees whose work at recreations and pool department watching over people who may not respect the hotel policy. We got 2 kinds of pool area for the same reason, because we know that everybody do not have the same interest and hobbies, but we definitely want everyone in the hotel feels good. Add to this, we are pleasant to inform you that our staff i

3 out of 5

Nice all-inclusive hotel with one BIG negative.

Although there's much to like about Occidental Grand, I still have to suggest you avoid the place. First the good news: the staff (and I mean EVERYONE!) was wonderful in every way. They just couldn't do enough for you. The room very comfortable and perfectly clean, even if some of our furniture was kinda bizarre in an odd, ultra-modern way. Rooms were quiet and distant from noisy venues, so you could always sleep or nap in peace. Food was plentiful, a nice variety daily and fresh. The free open bars are good places to try out exotic fruity drinks you've heard of but never tasted. I'd rate food & drinks "very good" but not "excellent". Having two pools (one adult and one family) was a nice touch. Beach, grounds, physical plant -- all nicely kept and attractive. Nice upper-middle class international clientele. SO WHAT IS MY COMPLAINT? The LOCATION IS JUST TOO ISOLATED. I was told the hotel is about 25 min from historical Cartagena..... which is true, if you're traveling at 2 in the morning. But for most of the day, travel time one way is 45 min to an hour. Worse yet, the hotel's complimentary shuttle bus is almost always overbooked .... so you can never just leave or return when you feel like it -- you have to make an appointment 24 hours in advance --- or hire a taxi which costs 40,000 or 50,000 pesos each way. Management really MUST improve their shuttle service. If so, the Occidental Grand would be a really nice family place.

Posted by , from Philadelphia on Aug 19, 2015

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Comment from Hotel Management

Aug 25, 2015 by Alain Richard

Dear Richard, Thank you very much for your comments on Expedia. We will put an eye on the shuttle service. The shuttle has to be book a day in advance as people are making plans and this is our recommendation in all of our documentations and oral briefings. Transit time is normally even in peak hours 25 to 30 minutes but at the moment there are construction going on the National Highway which will be culminated very soon. Nevertheless I would like to precise that we are the only hotel in the area having a free shuttle to downtown with exactly 239 daily seats. Now I have seen places like the Mayan Riviera in mexico where people are staying at 90 minutes from airport or Playa del Carmen downtown, no free shuttle and they pay 50$ minimum for a taxi. If ever a guest cannot get one of the 239 daily seats a taxi is 40,000 Pesos which represents $13,50 USD for a family of 4 ($3,38 per pax). Nevertheless if ever that would be a issue with one of our guest we would definitely make it a duty to make sure you go downtown on the shuttle. Greetings Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts

All-inclusive Details

All-inclusive room rates at Hotel Estelar Playa Manzanillo are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Estelar Playa Manzanillo are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Estelar Playa Manzanillo you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, an outdoor tennis court, and a health club. Self parking is free. Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 192 guestrooms or units
  • 5 levels
  • 2 buildings
  • 4 dining venues
  • 1819 sq ft of conference space
  • 169 sq m of conference space
  • Built in 2011
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Estelar Playa Manzanillo offers 192 accommodations with safes and complimentary toiletries. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Buffet La Palapa - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

La Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Nativo - This theme restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

The Grill - This restaurant specializes in barbecue and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golf lessons on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Water skiing on site

Spa Services

Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Estelar Playa Manzanillo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per child: COP 235000 (from 2 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per child: COP 335000 (from 2 to 11 years old)
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 80000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Grand Cartagena
  • Occidental Grand Cartagena All Inclusive
  • Occidental Grand Cartagena Hotel Cartagena
  • Occidental Grand Cartagena Resort All Inclusive
  • Occidental Cartagena Resort All Inclusive
  • Occidental Cartagena
  • Hotel Estelar Playa Manzanillo All Inclusive Cartagena
  • Estelar Playa Manzanillo Cartagena
  • Estelar Playa Manzanillo
  • Hotel Hotel Estelar Playa Manzanillo Cartagena
  • Cartagena Hotel Estelar Playa Manzanillo Hotel
  • Hotel Hotel Estelar Playa Manzanillo
  • Hotel Estelar Playa Manzanillo All Inclusive
  • Occidental Grand Cartagena All Inclusive
  • Occidental Grand Cartagena Resort All Inclusive
  • Occidental Cartagena Resort All Inclusive
  • Estelar Manzanillo Cartagena
  • Hotel Estelar Playa Manzanillo All Inclusive Cartagena
  • Hotel Estelar Playa Manzanillo All Inclusive
  • Estelar Playa Manzanillo All Inclusive Cartagena
  • Estelar Playa Manzanillo All Inclusive
  • Hotel Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
  • Cartagena Hotel Estelar Playa Manzanillo - All Inclusive Hotel
  • Hotel Hotel Estelar Playa Manzanillo - All Inclusive
  • Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
  • Hotel Estelar Playa Manzanillo
  • Occidental Grand Cartagena All Inclusive
  • Occidental Grand Cartagena Resort All Inclusive
  • Occidental Cartagena Resort All Inclusive
  • Estelar Manzanillo Inclusive
  • Hotel Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
  • Hotel Estelar Playa Manzanillo All Inclusive Cartagena
  • Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
  • Estelar Playa Manzanillo All Inclusive
  • Cartagena Hotel Estelar Playa Manzanillo - All Inclusive Hotel
  • Hotel Hotel Estelar Playa Manzanillo - All Inclusive
  • Hotel Estelar Playa Manzanillo All Inclusive
  • Estelar Playa Manzanillo All Inclusive Cartagena
  • Hotel Estelar Playa Manzanillo
  • Occidental Grand Cartagena All Inclusive
  • Occidental Grand Cartagena Resort All Inclusive
  • Occidental Cartagena Resort All Inclusive
  • Estelar Manzanillo Inclusive
  • Estelar Manzanillo Inclusive
  • Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
  • Occidental Cartagena Resort All Inclusive

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Hotel Estelar Playa Manzanillo offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.