For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this Zona Norte property, you'll be within half a mile (1 km) of Playa Manzanillo and 6 miles (10 km) of La Boquilla Beach.
All-inclusive
This all-inclusive property includes 4 restaurants, an outdoor pool, and an outdoor tennis court. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site.
Free WiFi, LCD TVs
The 192 guestrooms have LCD TVs with cable channels and offer free WiFi and 24-hour room service. Hair dryers, safes, and showers are also available.
Hotel Estelar Playa Manzanillo - All Inclusive ratings based on 2 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hotel Estelar Playa Manzanillo - All Inclusive
Everyone (1)Family (1)
3 out of 5
Ok resort. Ok being the operative word.
I have 2 complaints, the 1st being having to reserve space for things that are clearly no where near capacity. You must reserve a shuttle service to town which is usually empty. You have to reserve dinner at restaurants that are empty. 2nd, they don't seem to have enough towels for guests. I called housekeeping desk and asked for towels, she said 10 min, 30 min pass and I call back, she says right away, another 45 min pass, and I call back with no answer from housekeeping or the front desk. FInally after 3 hrs I had already showered and dried off with a hand towel, and on my way out the door, here are towels fresh out the dryer. They also did not give washcloths till my 3rd day, after repeatedly asking.
I wouldn't have been so upset if they would have just told me in the beginning that we're short and they would get it to me asap, but they lied and I sat around waiting.
If you don't like children this is not the place for you. The children are allowed to run around recklessly without any parental supervision.
Most of the staff were friendly and pleasant. They put on shows and activities in the evening, even though all Spanish all the time, I enjoyed the energy.
The quiet pool was not too quiet, where some guests want to play music from there phones and some guests totally ignored the 18+ rule and bought in their screaming babies. The pool was nice though aside from some rude guests.
This makes this resort just OK!
Posted by Alberta , from NY on Apr 18, 2017
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Comment from Hotel Management
May 2, 2017
by Alonso Giraldo
Dear Alberta,
First at all, we really want you to know how much we appreciate your valuable remark about your staying with us; Comments like that helps us to improve the quality of the service that we offer. We want that our guest always feel comfortable and good with all the services that we given to them.
With that reason on mind we manage the booking system for most of our service, because when we are full house it’s the better way to guarantee to our guest they can have for what they want without causing discomfort to them. When you stayed with us we were out the season, so the hotel occupancy was not full, but our policy it must be on March because no matter what, we want the best for our guest. What it related to the shuttle, we ask to our clients to book for it to have a control so we also can reach them in case they can’t not assist or be on time for the bus, and help them to not miss it in case something unexpected shows up.
We are sorry to hear about the situation with the towels during your stay. We apologize for all the inconvenient that did cause you. During your staying was a problem with the electrical power company which force the laundry department to work with the minimum among of machines allow because the power of the electricity wasn’t enough to make work all of them. As a plan B we sent the towel out to be washed. We have already taken the corrective and preventive actions that guarantee us that things like you've mentioned before won't happen again.
Right now, we got some employees whose work at recreations and pool department watching over people who may not respect the hotel policy. We got 2 kinds of pool area for the same reason, because we know that everybody do not have the same interest and hobbies, but we definitely want everyone in the hotel feels good. Add to this, we are pleasant to inform you that our staff i
3 out of 5
Nice all-inclusive hotel with one BIG negative.
Although there's much to like about Occidental Grand, I still have to suggest you avoid the place. First the good news: the staff (and I mean EVERYONE!) was wonderful in every way. They just couldn't do enough for you. The room very comfortable and perfectly clean, even if some of our furniture was kinda bizarre in an odd, ultra-modern way. Rooms were quiet and distant from noisy venues, so you could always sleep or nap in peace. Food was plentiful, a nice variety daily and fresh. The free open bars are good places to try out exotic fruity drinks you've heard of but never tasted. I'd rate food & drinks "very good" but not "excellent". Having two pools (one adult and one family) was a nice touch. Beach, grounds, physical plant -- all nicely kept and attractive. Nice upper-middle class international clientele.
SO WHAT IS MY COMPLAINT? The LOCATION IS JUST TOO ISOLATED. I was told the hotel is about 25 min from historical Cartagena..... which is true, if you're traveling at 2 in the morning. But for most of the day, travel time one way is 45 min to an hour. Worse yet, the hotel's complimentary shuttle bus is almost always overbooked .... so you can never just leave or return when you feel like it -- you have to make an appointment 24 hours in advance --- or hire a taxi which costs 40,000 or 50,000 pesos each way.
Management really MUST improve their shuttle service. If so, the Occidental Grand would be a really nice family place.
Posted by Richard, from Philadelphia on Aug 19, 2015
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Comment from Hotel Management
Aug 25, 2015
by Alain Richard
Dear Richard,
Thank you very much for your comments on Expedia. We will put an eye on the shuttle service. The shuttle has to be book a day in advance as people are making plans and this is our recommendation in all of our documentations and oral briefings.
Transit time is normally even in peak hours 25 to 30 minutes but at the moment there are construction going on the National Highway which will be culminated very soon.
Nevertheless I would like to precise that we are the only hotel in the area having a free shuttle to downtown with exactly 239 daily seats.
Now I have seen places like the Mayan Riviera in mexico where people are staying at 90 minutes from airport or Playa del Carmen downtown, no free shuttle and they pay 50$ minimum for a taxi.
If ever a guest cannot get one of the 239 daily seats a taxi is 40,000 Pesos which represents $13,50 USD for a family of 4 ($3,38 per pax). Nevertheless if ever that would be a issue with one of our guest we would definitely make it a duty to make sure you go downtown on the shuttle.
Greetings
Alain Richard
General Manager
Hotel Estelar Grand Playa Manzanillo
By Occidental Hotels &Resorts
About the Hotel Estelar Playa Manzanillo - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Hotel Estelar Playa Manzanillo - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Hotel Estelar Playa Manzanillo - All Inclusive like an outdoor pool, a children's pool, and an outdoor tennis court. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a health club, a sauna, and a rooftop terrace. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cartagena property.
192 guestrooms or units
5 levels
2 buildings
4 dining venues
Built in 2011
Bar on the beach
Bar by the pool
Bar or lounge
Coffee shop
Deli
Supervised kid's activities (free)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Snack bar/deli
Laundry facilities
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Free shopping center shuttle; airport shuttle
Parking: Free self parking
Room Amenities
Hotel Estelar Playa Manzanillo - All Inclusive offers 192 air-conditioned accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Cartagena property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
In-room dining (24 hours)
LCD television
Cable channels
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Buffet La Palapa - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
La Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Nativo - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
The Grill - This restaurant specializes in barbecue and serves dinner only. Reservations are required.
24-hour room service is available.
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Golf lessons on site
Golfing nearby
Surfing/boogie boarding on site
Basketball on site
Scuba diving on site
Volleyball on site
Water skiing on site
Spa Services
Body treatments
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets and service animals are not allowed at Hotel Estelar Playa Manzanillo - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
No rollaway/extra beds available
No cribs (infant beds) available
No pets or service animals allowed
Debit cards
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
Resort fee: COP 8412.00 per person, per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: COP 80000 per person (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Occidental Grand Cartagena
Occidental Grand Cartagena All Inclusive
Occidental Grand Cartagena Hotel Cartagena
Occidental Grand Cartagena Resort All Inclusive
Occidental Cartagena Resort All Inclusive
Occidental Cartagena
Hotel Estelar Playa Manzanillo All Inclusive Cartagena
Estelar Playa Manzanillo Cartagena
Estelar Playa Manzanillo
Hotel Hotel Estelar Playa Manzanillo Cartagena
Cartagena Hotel Estelar Playa Manzanillo Hotel
Hotel Hotel Estelar Playa Manzanillo
Hotel Estelar Playa Manzanillo All Inclusive
Occidental Grand Cartagena All Inclusive
Occidental Grand Cartagena Resort All Inclusive
Occidental Cartagena Resort All Inclusive
Estelar Manzanillo Cartagena
Hotel Estelar Playa Manzanillo All Inclusive Cartagena
Hotel Estelar Playa Manzanillo All Inclusive
Estelar Playa Manzanillo All Inclusive Cartagena
Estelar Playa Manzanillo All Inclusive
Hotel Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
Cartagena Hotel Estelar Playa Manzanillo - All Inclusive Hotel
Hotel Hotel Estelar Playa Manzanillo - All Inclusive
Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
Hotel Estelar Playa Manzanillo
Occidental Grand Cartagena All Inclusive
Occidental Grand Cartagena Resort All Inclusive
Occidental Cartagena Resort All Inclusive
Estelar Manzanillo Inclusive
Hotel Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
Hotel Estelar Playa Manzanillo All Inclusive Cartagena
Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
Estelar Playa Manzanillo All Inclusive
Cartagena Hotel Estelar Playa Manzanillo - All Inclusive Hotel
Hotel Hotel Estelar Playa Manzanillo - All Inclusive
Hotel Estelar Playa Manzanillo All Inclusive
Estelar Playa Manzanillo All Inclusive Cartagena
Hotel Estelar Playa Manzanillo
Occidental Grand Cartagena All Inclusive
Occidental Grand Cartagena Resort All Inclusive
Occidental Cartagena Resort All Inclusive
Estelar Manzanillo Inclusive
Estelar Manzanillo Inclusive
Hotel Estelar Playa Manzanillo - All Inclusive Cartagena
Occidental Cartagena Resort All Inclusive
You should know
Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Hotel Estelar Playa Manzanillo - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
