For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star beachfront resort near Castillo Grande Beach
On the beach
Within a 15-minute walk of this El Laguito resort, you'll find Castillo Grande Beach and Bocagrande Beach. Clock Tower and Cartagena de Indias Convention Center are also within 3 miles (5 km).
Poolside dining
This smoke-free resort features 4 restaurants, 4 outdoor pools, and 3 outdoor tennis courts. Dine at the beachfront restaurant and relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
MP3 docks, WiFi
The 341 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include WiFi and MP3 docks.
Hilton Cartagena ratings based on 10 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Cartagena
Everyone (6)Couples (1)
4 out of 5
This hotel is very clean....The food is excellent...the pool bars drinks are fantastic. The beach is not that great....it's dirty..no white sand....and also there are a lot of people selling stuffs on that beach. They are very aggressive....besides that, everything else is great...One more thing, if you want local foods, leave the hotel and walk two blocks. There are a lot of restaurants in the area selling better food and they are not expensive...I would recommend this hotel....
Posted by R, from New York, us on Apr 15, 2019
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Comment from Hotel Management
Apr 15, 2019
by Marcos
Dear Guest,
Thanks for choosing the Hilton Cartagena for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed the hospitality of our team members, menu and leisure facilities; your comments encourage and motivate us to serve our guests better every day!
We look forward to seeing you again in the near future and serve you once again as a loyal guest.
Sincerely,
Marcos Vasquez - Guest Service Coordinator
2 out of 5
The Pool bar is th only good thing about the hotel
They didn’t change the bed sheets the room Kept losing power and the last day there wehad no water to take a shower
Posted by peter, from new york city on Aug 9, 2018
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Comment from Hotel Management
Mar 6, 2019
by Marcos
Dear Peter,
Thank you for your comments about your experience in our property, it is very important to us to know our guests opinion.
We are very sorry to read that your experience at our property was not up to our usual high standard service; the hotel works harder day by day to maintain its facilities in excellent conditions, we sincerely apologize for any inconvenience.
Thanks for visiting our lovely city. We hope you can honor us with your presence once again.
Sincerely,
Marcos Vasquez - Guest Service Coordinator
4 out of 5
Great breakfast helpful staff and knowledgeable. Pools were very nice
Posted by a verified traveler on May 2, 2018
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Comment from Hotel Management
Mar 6, 2019
by Marcos
Dear Guest,
It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general.
We would be delighted to welcome you back soon.
Kind regards,
Marcos Vasquez – Guest Service Coordinator
5 out of 5
Beautiful hotel.. Great service..
We stayed only for 4 nights but We had a great time. From porters to concierge very very attentive to our needs. Very happy people .loved it. Made it a point to bring the rest of our family for vacation here. Specially this hotel felt very safe. Upgrading was offered and was the best idea. Josefina creates the the most delicious omelettes.. a +++ hotel
Posted by Luz, from Miami on Apr 30, 2018
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Comment from Hotel Management
Mar 6, 2019
by Marcos
Dear Luz,
It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general.
We would be delighted to welcome you back soon.
Kind regards,
Marcos Vasquez – Guest Service Coordinator
5 out of 5
excellent hotel
the hotel was great the staff very helpful the service and the food were amazing didn't really pay much attention to the beach side but it was ok the pool was enough for the kids ..the food at the outside bar was great ..the guys at the reception were very helpful on telling us bout tours and stuff like that ..tip em 5 dollars here and there ...
Posted by a verified traveler on Mar 31, 2017
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Comment from Hotel Management
Mar 6, 2019
by Marcos
Dear Guest,
It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general.
We would be delighted to welcome you back soon.
Kind regards,
Marcos Vasquez – Guest Service Coordinator
4 out of 5
Great stay with a very helpful staff! Great pools and fun location
Posted by a verified traveler on Sep 29, 2016
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Comment from Hotel Management
Mar 6, 2019
by Marcos
Dear Guest,
It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general.
We would be delighted to welcome you back soon.
Kind regards,
Marcos Vasquez – Guest Service Coordinator
5 out of 5
Excellent location. Great staff. Hard bed.
Pros:Location and security. Room was clean. Great staff-helpful and professional. We used the in house travel agency to book a Rosario Islands tour.
Cons:Softer beds in the rooms. Better room keys that don't lose it's code easily.
Location:Not to far from the airport. On the southern point. Short ride to shopping. You can walk, but you will use taxi's a lot.
The Cartagena Hilton was located in a great location. They have good security in the lobby and on the beach 24/7.
The room was on the 3rd floor (350). Facing the pool. Stayed there 7 days. The bed was hard, but that's my only complaint. The room had a large safe, which worked well. The iron and board worked when I used it. The bed had book reading lights, which came in handy. The TV worked well, but only had one US/ English channel, which was CNN Int'l. I would have liked Fox News and a few other American channels. Shower was fine. Stand up shower and everything worked.
We used the pool once. Great experience. There are a few pools. Everything from kiddie pools, to adult pools with a slide. Pool bar too. Pool staff was excellent.
My wife did her hair and got a massage at the hotel. She loved it. We shopped in the stores in the hotel as well...honest, but pricey. They have an ATM in the hotel by the pool. My understanding is that if you use the ATM you will get the full exchange rate.
We ate at Las Chivas just about everyday (hotel restaurant), sometimes more than once. The staff was excellent and the food was safe and enjoyable. I recommend you eat there.
The check in and check out process was easy at the desk.
Room key can get demagnetized easily. I had to have the room keys re-done a couple times. Just keep it away from phones and electronics and keep it in the sleeve.
Overall: I'd stay there again. I'd recommend it to everyone. 9 out of 10.
Posted by Steve , from Florida on Sep 17, 2015
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Comment from Hotel Management
Mar 6, 2019
by Marcos
Dera Steve,
It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our Instalations.
We would be delighted to welcome you back soon.
Kind regards,
Marcos Vasquez - Guest Service Coordinator
4 out of 5
I've known the hotel for almost 2 decades; difficult to find a staff as friendly, helpful and warm as the one found at the Hilton Cartagena
Pros:Close restaurants, Quiet, its people !
Cons:No free Internet
I have visited this hotel so many times, both with family or in business related stays; I have never been disappointed with the very unique quality of the personnel at this hotel; from the moment you step in I have been received in a warm, and welcoming maner; great people, great working attitude. And the initial feeling endures during all the stay !!
Food is very good, and consistent through out time. Accomodation and amenities are good. It's always been very enjoyable for me to visit the Hilton at Cartagena.
Posted by HappyStay, from Panama on Feb 7, 2011
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5 out of 5
Great Stay
I am glad I chose Cartagena Hilton!
The staff were friendly and courteous and always greeted us with a smile. Our room was clean, beautiful and spacious. My children loved playing in the pools and slide while I basked comfortably at the beach; the vendors were the only nuisence but they were not aggressive or pushy, yet, hotel security was always onsite. We enjoyed the variety of foods offered at a buffet-style breakfast located at the Chivas Resturant. We had the pleaure of having the same waiter on our 8-day stay who would have a table ready for us every morning. Also, Cartagena Hilton offers car service for their patrons, as to make sure they are over priced by outside taxi drivers. I'd recommend Hilton's Spa services located in the 1st floor and a wonderful Hair Salon that offers professional and great-priced services. Since we were staying at the Executive Suites, we went up to the 10th Fl. for a snack and computer use. The staff could not have been friendlier and more attentive. Their only concern was to make sure that our stay was a relaxing and pleasureable as possible, and it was! So thank you to all of you
Posted by a verified traveler on Dec 4, 2009
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5 out of 5
Nice family vacation
We had a good time at the Hilton Cartagena. It is a nice big hotel. What we liked the most was the pools. They have 4 Swimming pools and two whirlpools. There was also a slide that was so much fun. The bedrooms were nice and clean. Really nice ocean view. The restaurants were nice but a little bit expensive but the food was very good. THey have all kind of stores in the hotel. The people at the front desk were nice and helpful. Overall we had a great time there.
As a guest of Hilton Cartagena, you'll find 4 outdoor swimming pools and 5 spa tubs along with outdoor tennis courts, a waterslide, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hilton Cartagena. Self parking is free. This 4.5-star Cartagena resort is smoke free.
341 guestrooms or units
10 levels
2 buildings
4 dining venues
25071 sq ft of conference space
Built in 1980
Bar on the beach
Bar by the pool
Bar or lounge
Kid's club (free)
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Wedding services available
Game room or arcade
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cartagena (CTG-Rafael Nunez Intl.) (9.5 km / 5.9 mi)
Parking: Free self parking
Room Amenities
Hilton Cartagena offers 341 air-conditioned accommodations with MP3 docking stations and minibars. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cartagena resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Minibar
MP3 dock
In-room dining (24 hours)
HD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Hypo-allergenic bedding
Shower
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Las Chivas Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Pizza Al Forno - This family restaurant specializes in pizza. Open daily.
Kiosco Tibabuyes - This beach restaurant specializes in regional cuisine and serves lunch only. A children's menu is available. Open daily.
Sunset Bar - This poolside bar specializes in regional cuisine and serves lunch only. A children's menu is available. Open daily.
Society Lobby Bar - This lobby lounge overlooks the garden. Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
4 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a waterslide, a sauna, and a 24-hour fitness center.
Guests under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Boat tours nearby
Snorkeling nearby
Tennis lessons on site
Beach volleyball on site
Golf lessons available nearby
Scuba diving nearby
Spa Services
Hot stone massage
Deep tissue massage
Number of treatment rooms 4
Couples treatment rooms
Detoxification wrap
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets: COP 150000 per accommodation, per stay, plus a deposit of COP 150000.00 per stay
Only dogs and cats are allowed
Maximum 1 per room (weight limit: 75 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cribs (infant beds) available
24-hour check-in
Debit cards
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: COP 51920 for adults and COP 51920 for children (approximately)
Fee for in-room wireless Internet: COP 5000 per day (rates may vary)
Fee for in-room wired Internet: COP 5000 per day (rates may vary)
Pet deposit: COP 150000.00 per stay
Pet fee: COP 150000 per accommodation, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cartagena Hilton
Hilton Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel
Hilton Cartagena Hotel Cartagena
Hilton Cartagena Hotel
Hilton Cartagena Resort
Hilton Cartagena Resort
Hilton Cartagena Cartagena
Hilton Cartagena Resort Cartagena
You should know
Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
