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Staff was exceptional! Liked the Serenity Pool/Family Pool option. Best Pina Colada’s ever!! Old Captiva House was excellent. Shuttle makes stay on Captiva easier. Enjoyed our stay.

Loved the unit we were staying in! Sunset beach was the best! Tiki bar, food, umbrellas, chairs, towels, and water sports, all so convenient! Plenty of pools to choose from. Staff was always friendly and helpful. Scoops and slices was convenient for a quick meal. I would definitely recommend to friends. Excellent family vacation!

Stayed January 3rd 2018 for 1 night. I booked this place quickly as we were meeting a friend who was down visiting and most everything else was already sold out. Upon arrival we were nicely greeted. A man showed us to our room...the Perwinkle room which was located directly behind the office. We went in. At first look it all seemed fine. We quickly brought in our bags and rushed off to see our friends who we've not seen in more than a year. That was at 4pm. The office closed at 9pm. When we returned at almost 10 we realized there was no heat in the room. Only a window a/c unit which did not do both a/c and heat. It was already about 46 degrees outside which is unusually cold for Florida. Then the shower handle was very hard to turn on and off. Impossible for my son. Then came the comforter turndown. There were little black hairs all over the white sheet that looked like some hairy chested man had rolled around in there. The bathroom floor was also the same, little black hair everywhere and did not look clean. No phone signal or Wi-Fi but really that was the least of my worries. I think this is the first time I have ever stayed in a place where I wanted to sleep fully clothed on top of the bed! If it hadn't been pinned between 2 inside walls there is no way we could have handled the night with no heat. Office staff told me upon check-out he would talk to the manager and see if he could refund me a few dollars. Not heard from him. Room not worth the cost!