88% Based on 1199 reviews TripAdvisor Traveler Rating 4.5 out of 5

Enter dates to see availability

Hotel Description

An all-inclusive stay in Isla Mujeres awaits you at Isla Mujeres Palace Couples Only All Inclusive Resort. Within steps you'll find Mundaca House and Tortugranja Turtle Farm within a 10-minute stroll. Highlights at this beachfront resort include a full-service spa, a restaurant, and an outdoor swimming pool.

LED TVs with satellite channels are featured in all 62 rooms, and you can enjoy free WiFi, balconies, and iPod docks. Minibars provide free refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like jetted tubs, bathrobes, and slippers to enhance your stay. Separate bathtubs and showers, coffee/tea makers, and free long-distance calls are also available.

The restaurant, Azul Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Lobby Bar is the resort's own lobby lounge. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite 24-hour fitness center and pool loungers. Business amenities include a 24-hour business center and a meeting room. Added amenities include free WiFi in public areas, a snack bar/deli, and massage/treatment rooms. Each morning free buffet breakfast is offered between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of a free ferry terminal shuttle.

With a stay at this 4-star Isla Mujeres resort, you'll be 31.7 km (19.7 mi) from La Isla Shopping Mall and 38.3 km (23.8 mi) from El Rey Ruins.

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$461 per night

Club Room, 1 King Bed, Concierge Service

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Jetted Tub, Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Jetted Tub,

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend out of 1199 reviews

Excellent 872
Good 227
Average 62
Poor 22
Terrible 16
Value <span>4.5</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>5.0</span> out of 5
Service <span>4.5</span> out of 5

About the Isla Mujeres Palace Couples Only All Inclusive Resort

Location Carretera Garrafon, Isla Mujeres, QROO 77400

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling

Lessons/classes/games
  • Bartending
  • Language

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Premium food items
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Property Features

Isla Mujeres Palace Couples Only All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Isla Mujeres Palace Couples Only All Inclusive Resort like an outdoor pool and complimentary bicycles. Free breakfast is available daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers a 24-hour fitness center, a rooftop terrace, and a garden. Self parking and valet parking are free. A complete renovation of Isla Mujeres Palace Couples Only All Inclusive Resort was completed in September 2015. Smoking is allowed in designated areas at this 4-star Isla Mujeres resort.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Built in 2007
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (36.6 km / 22.8 mi)
  • Property shuttles: Free ferry terminal shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:30 AM.

Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Lobby Bar - This lobby lounge overlooks the ocean. Open daily.

Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Isla Mujeres Palace All Inclusive Resort has an outdoor pool and a small fitness room with cardio machines and free weights. Guests also have the use of kayaks and bicycles.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Ecotours nearby
  • Scuba diving on site
  • Beach volleyball on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Caters to adults only

Hotel Names

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres

You should know

  • Isla Mujeres Palace Couples Only All Inclusive Resort offers transfers from the ferry terminal. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Unlimited Phone Calls Promotion
Book a stay in any room/rate category for travel anytime and receive complimentary unlimited in-room phone calls to phone-numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Valid anytime, subject to availability. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and receive the following: Mini honeymoon cake, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, breakfast in bed (upon request), guaranteed turndown service, and late check-out until 6 PM (subject to request and availability). Guest must contact the property after booking using the information on the reservation confirmation to receive benefits.


Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Complimentary Yacht Ride Offer

Book a stay in any room or rate category and receive a complimentary yacht transfer to the hotel from Marina Hacienda del Mar, Cancun, for up to 9 guests, including luggage.

Full details provided by hotel. Guests are responsible for their own transportation from the airport to the Marina Hacienda del Mar office. Offer valid for up to 9 guests. Guests must contact the hotel directly at least 24 hours in advance, between 9 AM-6 PM, with their flight details to arrange transfer; contact information is provided on the booking confirmation email. Same-day applications will not be permitted. Guests arriving late are responsible for their own transportation. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Resort Credit Offer


Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.


Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.