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Get an overview of this hotel3-star Cancun hotel in Downtown Cancun with free parking

Popular property highlights

Free parking
Pets allowed
Free WiFi
Restaurant
Swimming pool

Hotel Hacienda de Castilla is centrally located in Cancun, walking distance from Séptimo Día Adventist Church and close to Mercado 23.

This hotel is within close proximity of Puerto Cancun Golf Course and Benito Juarez Municipal Building.

Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and blackout drapes/curtains, as well as phones with free local calls.

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.

Enjoy Mexican cuisine at La Hija de Villa, a restaurant which features a bar, or stay in and take advantage of the room service (during limited hours). Breakfast is available for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages Spoken

Hotel Amenities

Hotel Amenities

Hotel Hacienda de Castilla features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Hotel Hacienda de Castilla has designated areas for smoking.

  • Safe-deposit box at front desk 
  • Express check-in 
  • Bar/lounge 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • 24-hour business center 
  • Designated smoking areas 
  • 24-hour front desk 
  • Billiards or pool table 
  • Express check-out 
  • Tours/ticket assistance 
  • Restaurant 
  • Total number of rooms - 43 
  • Television in common areas 
  • One meeting room 
  • Free self parking 
  • Free WiFi 
  • Number of floors - 3 
  • Number of buildings/towers - 2 
  • Airport transportation (surcharge) 
  • Outdoor pool 
  • Multilingual staff 
  • Children's pool 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking

Room Amenities

  • Free WiFi 
  • Premium TV channels 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • Desk 
  • Cable TV service 
  • Blackout drapes/curtains 
  • Room service (limited hours) 
  • Down comforter 
  • LED TV 
  • Separate bedroom 

Where to Eat

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.
Guests with dietary restrictions or food allergies should contact this property in advance. Contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets allowed for an extra charge of MXN 100 per pet, per night
  • 2 per room (up to 20 kg)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
24-hour check-in

Fees

You'll be asked to pay the following charges at the property:
  • Christmas Eve (24 December) Gala Dinner per adult: MXN 400.00
  • Christmas Eve (24 December) Gala Dinner per child: MXN 350.00 (from 4 to 11 years old)
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: MXN 75 per person (approximately)
  • Airport shuttle fee: MXN 1000 per room (roundtrip)
  • Pet fee: MXN 100 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hacienda de Castilla
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.


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