Get an overview of this hotelFamily-friendly Cancun hotel in Downtown Cancun with free parking

A stay at Hotel Hacienda de Castilla places you in the heart of Cancun, convenient to Mercado 23 and Puerto Cancun Golf Course.

This family-friendly hotel is within close proximity of Ayuntamiento de Benito Juarez and Iglesia de Cristo Rey.

Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and blackout drapes/curtains, as well as phones with free local calls.

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in the lobby.

Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Hotel Amenities

Hotel Amenities

Hotel Hacienda de Castilla features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This 3-star property offers access to a 24-hour business center and a meeting room. This family-friendly hotel also offers tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Hotel Hacienda de Castilla has designated areas for smoking.

  • Number of buildings/towers - 2 
  • Total number of rooms - 43 
  • Free WiFi 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Number of floors - 3 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Express check-in 
  • Express check-out 
  • Designated smoking areas 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • One meeting room 
  • Multilingual staff 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Free self parking 
  • 24-hour business center 
  • Children's pool 
  • Outdoor pool 
  • Television in lobby 
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Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Free WiFi 
  • Premium TV channels 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • Desk 
  • Cable TV service 
  • Blackout drapes/curtains 
  • Room service (limited hours) 
  • Down comforter 
  • Separate bedroom 
  • LED TV 
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Where to Eat

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

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Nearby Things to Do

An outdoor pool and a children's pool are on site.

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible path of travel 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at 3 AM

Minimum check-in age is 21

Check-out

Check-out time is Noon

Payment types

Pets

Pets allowed, Maximum number of pets per room 2, Pet maximum weight in kg is 20

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: MXN 55 per person (approximately)
  • Airport shuttle fee: MXN 500 per room (roundtrip)
  • Pet fee: MXN 50 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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