Within a 15-minute walk of this Zona Hotelera property, you'll find Chac Mool Beach and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are also within 2 miles (3 km).
A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Families will appreciate the free kid's club, onsite laundry facilities, and in-room childcare. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
IPod docks, LED TVs
The 346 guestrooms have LED TVs with satellite channels and offer free minibar items and furnished balconies or patios. IPod docks, 24-hour room service, and coffee/tea makers are also available.
Jun 14, 2021 by Carlos Da Silva
Dear Guest, We thank you for choosing us as host of your recent vacation, and also, thank you for taking the time to share your review. Our continuous improvement is something we constantly seek, as our goal is to provide our guests with a stay that exceeds their expectations. Therefore, we appreciate your comments and suggestions, which will help us meet this goal. We are truly sorry to read about the inconveniences you went through during your stay. Have no doubt that your comments will be shared with the corresponding departments in order to improve our service and continue to offer the best quality service. Hopefully, we will get the chance of welcoming you again and going beyond your expectations on your upcoming visit. Sincerely, Carlos Da Silva General Manager
Jun 7, 2021 by Carlos Da Silva
Dear Guest, We are grateful for having received you at Grand Park Royal Cancun during your last vacation, as well as for being able to read your review We appreciate you letting us know where we failed to satisfy your requirements and comfort as our guest. We hope you will accept our sincere apologies for the difficulties encountered. We will continue to strive every day to improve our service taking into account your comments and suggestions, and thus, to achieve your full satisfaction on your next visit. We will be really glad to welcome you again and exceed your expectations. Sincerely, Carlos Da Silva General Manager
May 28, 2021 by Carlos Da Silva
Dear Guest, We are grateful for having received you at Grand Park Royal Cancun during your last vacation, as well as for being able to read your review It is thanks to comments like yours that we are able to identify and improve our opportunity areas to continue to provide a quality service. We hope you will accept our sincere apologies for the difficulties encountered. Have no doubt that your comments will be shared with the corresponding departments in order to improve our service and continue to offer the best quality service. We would be pleased to welcoming you back again to demonstrate the improvements made. Sincerely, Carlos Da Silva General Manager
Apr 22, 2021 by Carlos Da Silva
Dear Guest, First and foremost, we would like to express our appreciation for having stayed at Grand Park Royal Cancun. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation of the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority. We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms. Sincerely, Carlos Da Silva General Manager
Apr 15, 2021 by Carlos Da Silva
Dear Guest, Please receive our sincere thanks for the review and evaluation you shared with us about your recent stay. It was a pleasure to have had you at Grand Park Royal Cancun. It is really pleasing to read how much you enjoyed our facilities and services. We are glad to know that we managed to make you feel comfortable and well cared for. We will be waiting for your return to have the pleasure of serving you once again. We want you to create more memorable experiences with us. Sincerely, Carlos Da Silva General Manager
Apr 9, 2021 by Carlos Da Silva
Dear Guest, First and foremost, we would like to express our appreciation for having stayed at Grand Park Royal Cancun. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation of the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority. It is really uplifting to read comments as positive as yours that push us forward in our search for excellence. We already look forward to having the opportunity of being your host once again to create more memorable experiences. Sincerely, Carlos Da Silva General Manager
Apr 9, 2021 by Carlos Da Silva
Dear Guest, Thank you for your preference. It was a pleasure to have received you at Grand Park Royal Cancun. We will continue to strive every day to improve our service, and thus, achieve your full satisfaction on your next visit. We are certain that we can make your stay a memorable one. Please do not hesitate to visit us again. Sincerely, Carlos Da Silva General Manager
Mar 29, 2021 by Carlos Da Silva
Dear Guest, Thank you for your recent visit to Grand Park Royal Cancun and for sharing your review. Our mission is to create memories exceeding the expectations of our guests at all times and it is with great concern that we read we could not assure you a memorable experience. It is really worrying to know that the members of our staff did not offer the kind treatment that characterizes us, this sure that the corresponding departments are aware of the situation to avoid this type of inconvenience again. I hope it gives us the opportunity to welcome you back to our resort and offer you a memorable experience. Sincerely, Carlos Da Silva General Manager
Mar 19, 2021 by Carlos Da Silva
Dear Guest, On behalf of Grand Park Royal Cancun, I thank you for having chosen us as the destination of your recent vacation, as well as for your kind feedback and rating. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is a pleasure to know that we are on the right track. It is reviews like yours that motivate us and drive us to provide the best possible service that our guests deserve. We look forward to your next visit to make your stay even more pleasant and memorable. Sincerely, Carlos Da Silva General Manager
Jan 4, 2021 by Carlos Da Silva
Dear Guest, Thank you for your preference and for your kind review. It was a pleasure to welcome you at the Grand Park Royal Cancun. We are really grateful for your appreciation for the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority. We are sure that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely, Carlos Da Silva General Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have free WiFi. Event space at this property measures 7535 square feet (700 square meters) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Grand Park Royal Cancun - All Inclusive offers 346 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
La Concha - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Café Sole - This café serves breakfast, lunch, and dinner. Open daily.
El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
El Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily. Guests under 13 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19 (rapid antigen screenings). There is no charge for health screenings for US citizens (maximum 2 guests per booking) staying 4 nights or more. Fees apply for all other bookings. Guests should contact the front desk upon arrival to schedule health screenings.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.