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"Nice staff. Would come again " More

By a verified traveler on Sun 11 Jul 2021

Hotel Description

4-star hotel with an outdoor pool, connected to a shopping center

Close to shopping

You'll be steps from The Pruneyard Shopping Center and within a 15-minute walk of eBay Inc. Headquarters. Also, Winchester Mystery House is within 3 miles (5 km) and San Jose Municipal Rose Garden is within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling for business? Take advantage of the business center, express check-in, and conference space. Free self parking, a terrace, and a snack bar/deli are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 169 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, down comforters, and free weekday newspapers. Housekeeping is available on request.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$124* Per night/room Oct 15 - Oct 16

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Doubletree by Hilton Campbell - Pruneyard Plaza ratings based on 13 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Doubletree by Hilton Campbell - Pruneyard Plaza

Everyone (7) Couples (1) Family (6)
4 out of 5
Nice staff. Would come again

Posted by on Jul 11, 2021

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5 out of 5
Our stay was great! Our room was nice, clean, updated shower. Great food choices all within walking distance. Close to the freeways for easy access. I would definitely stay here again!

Posted by on May 17, 2021

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2 out of 5
The issues came because Travelocity separated the two nights into two different reservations. The hotel records indicated we were checking out after one night when,in fact, we were staying two. We had to get new key cards, new parking passes for our car etc.

Posted by on Mar 28, 2021

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4 out of 5

Posted by on Mar 8, 2021

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2 out of 5
Being renovated. Had to switch rooms due to ac not working. Towels are thin. Pillows look good on the bed, but as soon as you lay your head on them the become flat. For all the money put into a renovation it was not done well. Bathrooms have small counter with a door that hits the toilet when it is open and plenty of space to the shower :( room refrigerator does not get cold even on full blast. I would find a different place to stay.

Posted by , from Napa, CA on Jun 9, 2020

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4 out of 5
loved the stay here..very clean..very friendly staff..check in was super fast..the pool was nice and warm at night..the room was nice and clean..beds were comfy..i would love to stay here again

Posted by on Sep 29, 2019

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5 out of 5
Clean rooms and courteous staff. Just didn't like being next door to Scrabble tournament. Players were very loud taking in the hallways after they got out of their tournament

Posted by on Jun 3, 2019

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5 out of 5

Getaway

First time at this location, perfect location for us. Loved all the options close by for meals within walking distance. The room was great, large areas, bathroom was separated for showering and still usable for getting ready at the sink and mirror. We will look at this hotel again when we are in town.

Posted by , from Auburn, CA on Jun 26, 2017

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5 out of 5

Lovely hotel in a central location.

We spent one night here while attending a graduation. We were given warm, delicious chocolate chip cookies at check-in by the very friendly front desk staff. Our room was everything we had hoped for, and very spacious, with lovely lavender bath amenities and free Wi-Fi. Also a full mini kitchen with china, silverware, and a small cooking stove, which we did not need, though would be really useful for a family with little ones. Our bathroom sink was stopped up, but the maintenance crew was on it in a flash, so that was not a problem. If I were to find any fault at all, I would have to say that the pillows had a less than fresh smell and the carpet was due for cleaning, but not desperately so. We did not eat in the restaurant, but happy hour in the bar was great, with free fries with our excellent cocktails. Overall a very pleasant stay and we would definitely go again.

Posted by , from central california on Jun 4, 2017

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3 out of 5
I could have stayed at a seedy hotel and at least offered a complimentary breakfast and not charged for everything . Or at least have a microwave in the rooms. Although the rooms were nice. Staff just seemed mediocre when it comes to friendliness. Excessive noise from neighbors and in hallway did not help for a good night's rest. I've stayed in several of your hotels before mostly because of the wonderful cookies but this one didn't compare to the others

Posted by , from Campbell, California on Jun 4, 2017

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About the Doubletree by Hilton Campbell - Pruneyard Plaza

Location 1995 S Bascom Ave, Campbell, CA 95008

Property Features

Doubletree by Hilton Campbell - Pruneyard Plaza offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. There's an onsite business center. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Doubletree by Hilton Campbell - Pruneyard Plaza. Free self parking is available. This 4-star Campbell hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 1990
  • Dining venue
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Train station: San Jose Diridon Station (6.6 km / 4.1 mi)
  • Metro station: Hamilton Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Doubletree by Hilton Campbell - Pruneyard Plaza offers 169 accommodations with laptop-compatible safes and safes. Beds feature down comforters. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Campbell hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

PY Kitchen + Wine Garden - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Campbell Pruneyard Plaza
  • Doubletree Hilton Pruneyard
  • Doubletree Hilton Pruneyard Hotel
  • Doubletree Hilton Pruneyard Hotel Campbell Plaza
  • Doubletree Pruneyard
  • Hilton Pruneyard
  • Pruneyard Doubletree
  • Pruneyard Hilton
  • Doubletree Hilton Campbell Pruneyard Plaza Hotel
  • Doubletree Hilton Pruneyard Plaza Hotel
  • Doubletree Hilton Pruneyard Plaza
  • Doubletree by Hilton Campbell - Pruneyard Plaza Hotel
  • Doubletree by Hilton Campbell - Pruneyard Plaza Campbell
  • Doubletree by Hilton Campbell - Pruneyard Plaza Hotel Campbell

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.