Coronado Thalasso & Spa

4.5 star property

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Photo gallery for Coronado Thalasso & Spa

On the beach, scuba diving, motor boating
Restaurant
View from room
1 bedroom, premium bedding, down comforters, in-room safe
1 bedroom, premium bedding, down comforters, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Gym
  • Pool
  • Breakfast available

Explore the area

Map
Carretera Cala Fornells, 80, Calvia, Balearic Islands, 07160
  • Tennis Academy Mallorca
    ‪4 min drive‬
  • Port d'Andratx
    ‪9 min drive‬
  • Santa Ponsa Beach
    ‪9 min drive‬
  • Palma de Mallorca (PMI)
    ‪33 min drive‬

Room options

Standard Double Room Single Use, Balcony (1+0)

  • 215 sq ft
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds

Junior Suite, Balcony, Sea View (1+1)

  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room, Balcony (2+0)

  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room, Balcony, Sea View (2+0)

  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Superior Double Room, Balcony, Sea View (2+0)

9.0 out of 10
Wonderful
(2 reviews)
  • 291 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room, Balcony, Partial Sea View (2+0)

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Premium Suite, Pool View, Poolside (2+0)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Double Room, Balcony, Sea View (1+1)

  • 291 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room, Balcony, Sea View (1+0)

  • 291 sq ft
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

Premium Suite, Pool View, Poolside (3+0)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Balcony, Partial Sea View (1+0)

  • 215 sq ft
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

Superior Double Room Single Use, Balcony, Sea View (1+0)

  • 291 sq ft
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

Standard Double Room Single Use, Balcony, Sea View (1+0)

  • 215 sq ft
  • Sea view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

Junior Suite, Balcony, Sea View (2+1)

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Superior Double Room, Balcony, Sea View (3+0)

  • 291 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, Balcony, Sea View (2+0)

  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room, Balcony, Sea View (2+1)

  • 291 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, Balcony, Sea View (1+2)

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Superior Double Room, Balcony, Sea View (1+2)

  • 291 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Standard Double Room Single Use, Balcony, Partial Sea View (1+0)

  • 215 sq ft
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

Standard Double Room, Balcony, Partial Sea View (1+1)

  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, Balcony (Cycling Package (3+0))

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

Standard Double Room, Balcony, Sea View (1+0)

  • 215 sq ft
  • Sea view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

Superior Double Room, Balcony, Sea View (Cycling Package (2+0))

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room, Balcony, Sea View (1+1)

  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Standard Double Room, Balcony (1+0)

  • 215 sq ft
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds

Standard Double Room, Balcony (1+1)

  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, Balcony, Sea View (3+0)

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Calvia

On the beach.With a stay at this Cala Fornells hotel, you'll be within half a mile (1 km) of Cala Fornells Beach and 2 miles (3 km) of Playa de Palmira. Playa Camp de Mar and Playa de Tora are also within 2 miles (3 km).

What's nearby

  • Cala Fornells Beach - 2 min walk - 0.1 miles
  • Playa Camp de Mar - 4 min drive - 1.8 miles
  • Tennis Academy Mallorca - 4 min drive - 1.4 miles
  • Port d'Andratx - 9 min drive - 4.6 miles
  • Santa Ponsa Beach - 9 min drive - 3.9 miles

Getting around

  • Palma de Mallorca Son Fuster Station - 24 min drive
  • Palma de Mallorca Airport (PMI) - 37 min drive

Restaurants

  • ‪La Illeta - ‬4 min drive
  • ‪Playa 5 - ‬5 min drive
  • ‪Waikiki - ‬5 min drive
  • ‪Beach Club - ‬4 min drive
  • ‪Casa Enrique - ‬19 min walk

About this property

Coronado Thalasso & Spa

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).#Pets allowed Check-in time starts at 2 PM Check-out time is noon
We have adult only area: SPA, gym, Panoramic Pool, Panoramic Restaurant and the Pool Suite do not admit children.

Languages

Catalan, English, German, Spanish

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 to 20 per person
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Motor boating
  • Mountain biking
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 30.0 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 to 20 per person
  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 30.0 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. Cashless payment methods are available for all transactions.

This property’s panoramic pool and adjacent restaurant are restricted to guests over 18 years of age.
Children under 18 years old are not allowed in the Panoramic, Sky, or Nude pools.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Coronado Calvia
Hotel Coronado Calvia
Hotel Coronado Thallasso Calvia
Hotel Coronado Thallasso
Coronado Thallasso Calvia
Coronado Thallasso
Hotel Coronado Thallasso And Spa
Hotel Coronado Thallasso Peguera
Coronado Thalasso Calvia
Coronado Thalasso Spa
Hotel Coronado Thalasso Spa
Coronado Thalasso & Spa Hotel
Coronado Thalasso & Spa Calvia
Coronado Thalasso & Spa Hotel Calvia

Frequently asked questions

How close is Coronado Thalasso & Spa to the airport?

Coronado Thalasso & Spa is 22 mi (37-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

Does Coronado Thalasso & Spa have an airport shuttle?

Airport shuttle services are not available at Coronado Thalasso & Spa.

How close is Coronado Thalasso & Spa to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Coronado Thalasso & Spa offer free breakfast?

Free breakfast isn’t provided at Coronado Thalasso & Spa, but buffet breakfast is offered for a fee of between EUR 15 and 20 per person. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Coronado Thalasso & Spa?

No, there is no casino at this hotel, but Mallorca Casino (17-min drive) is nearby.

What time is check-in at Coronado Thalasso & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Coronado Thalasso & Spa?

Free parking is not available at this hotel. Self parking is available for EUR 15 per day.

Does Coronado Thalasso & Spa have a pool?

Coronado Thalasso & Spa features 3 outdoor pools, an indoor pool, and a children's pool.

Does Coronado Thalasso & Spa have a restaurant?

Yes, there are 2 restaurants on site.

Does Coronado Thalasso & Spa have a spa?

Pamper yourself with a day at Mar de Fornells, where you can enjoy body treatments, massages, and body scrubs.

How close is Coronado Thalasso & Spa to downtown Calvia?

Coronado Thalasso & Spa is 4.2 mi away from Calvia.

Coronado Thalasso & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 57 out of 142 reviews
Rating 8 - Good. 53 out of 142 reviews
Rating 6 - Okay. 21 out of 142 reviews
Rating 4 - Poor. 5 out of 142 reviews
Rating 2 - Terrible. 6 out of 142 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpected luxury.

Top to bottom this stay was amazing. Would absolutely go back!
Stayed 4 nights in Feb 2022

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but could be better

The +: Very nice room (junior suite) with fantastic view. Lovely staff, nice pools and super location. The -: 1) Paid for four nights half board but first night the restaurants were closed. Got a very small plate with some salad leaves, onions, 2 thin slices of ham and potato salad and a had piece of bread. They had no other food. Reimbursed me 10 Euros on my bill with indication: did not like the food... Who would? 2) No background music all (nither in the bars nor in the restaurants, not even in the reception, very noisy main restaurant with terrible lights inside (bring your sun glasses even at night). Hotel in my view is totally understaffed.
Stayed 4 nights in Oct 2021

6/10 Okay

Whitney

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful. Not the friendliest staff at the front desk or restaurants but the pool bartender was great. The rooms are okay with beautiful patios. Pools and exterior areas are awesome! NO AMEX which was disapointing.
Stayed 2 nights in Sep 2021

6/10 Okay

Kieran

Liked: Cleanliness, property conditions & facilities

4* View, experience a little more Ryanair

There’s no denying it, the location is amazing. If you get a room with a sea view, it’s beautiful. Our room was spacious and well presented. The balcony was large and had a fantastic view out over the sea. The beds were comfortable and the room clean. Overall staff were good, some were excellent, others not so much. The hotel seemed understaffed for August which was a shame as this took away from the hospitality one would expect. Breakfast was ok, but not worth paying extra for if you have a car. I suggest having it once for the view. It lacked organisation which frustrated guests first thing in the morning when they were trying to find a table; which was unpleasant. Views from the breakfast area were great. Despite being a 4* hotel the experience felt somewhat more Ryanair. Everything was extra, despite the relatively high prices for the rooms. This took away the luxury feeling. Factor parking into your budget at €15/day, don’t park in the car park up the road unless you want to risk damaging your car. Beware the Nespresso pods in the room, these aren’t a nice comfort, they will charge you extra if you use them (the milk too). Some staff lacked the hospitable nature one would expect in a 4* hotel. The view is great here, but hospitality, comfort and luxury were lacking and left us disappointed. We stayed for 6 nights. Two nights would have been sufficient.
Stayed 6 nights in Aug 2021

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favourite bays for snorkelling. Had a very enjoyable 2 nights here. Hotel clean and staff friendly
View from our hotel room. Described as a mountain view but we could still see the sea
View from the Panoramic pool bar
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
This is such a wonderful property. This is my second visit, and actually this trip I have also extended by one week. I love the neighbourhood, the beautiful pools, and also the beach at the bottom of the driveway of the hotel. Such an easy holiday with beautiful views amongst nature in the sun.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful holiday! The adult pool area is really nice and relaxing. My favourite was the Bali sun launches. Had a room with a side sea view, was slightly dated but didn’t mind as the view was lovely over the pool and sea. There are nicer rooms available at the hotel but I didn’t mind. Food choice wasn’t huge but they had everything what was needed and it’s tasted really good. Staff very friendly. Location nice overlooking the sea. If going for breakfast only there are other restaurants to eat for dinner. No supermarket near by though if you have no car. Over all very nice and super relaxing holiday!
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Beautiful rooftop pool and beach.
Stayed 3 nights in Jul 2021

10/10 Excellent

Janese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous views!

We greatly enjoyed our stay. The location is gorgeous, Beautiful views, scenic hiking trails right by the hotel and a waterfront with coves. The hotel is very clean. We booked half board to include breakfast and dinner, we were VERY impressed with the food quality, variety and everything we had was delicious.
Stayed 2 nights in Mar 2020

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Breakfast was also excellent.
Stayed 4 nights in Sep 2019

6/10 Okay

Ed&Dee, California

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Location was excellent! Food was okay but other restaurants were walking distance. Staff are very friendly. AC unit didn’t keep the room cool probably because the vent system needed to be clean. Very filthy. Bathrooms are outdated in the standard room.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice family vacation

We just came home and we like this hotel very much. The hotel has a great view to the beach.
Stayed 6 nights in Aug 2019

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities
The gym (if you could even call it that) consisted of 3 cardio machines, 4 very ordinary push/pull machines and dumbbells from 1kg - 10kg! An absolute joke for anyone who actually likes to train, plus the gym is a part of the spa centre so access is through here which isn’t a problem except for the fact that the gym is only open during those times 9am - 7pm which again is disgraceful! There should be a separate entrance for the gym!! Location was amazing though and our corner balcony suite was fantastic! Breakfast and Dinner were also very good!
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but service not 4*

requested quiet high floor, arrived to ground floor or looked by the whole hotel meaning no private sunbathing meaning paying for room with balcony almost pointless, when discussed with staff one member rude and unhelpful when they did try to change it was for a lesser room with no refund offered. to top this off i wanted to have my granddaughter stay one night to give my son a night off (our room had 3 beds) and was told there would be a £70 charge if she stayed she is 7! shame about hotel rules and some staff other than that nice grounds and location /i will not be returng
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

GRG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with lovely staff who are always willing to help. Spa / gym could be open a bit later / earlier but an excellent place to stay
Stayed 1 night in Jun 2019

6/10 Okay

Mary

Liked: Cleanliness, staff & service, room comfort

Nice but noisy

Hotel location was beautiful. We upgraded to adult pool suite. Pools are not heated which is unfortunate as we would have loved to have enjoyed the pools. Also, for a luxury hotel they could put little touches in the rooms like tissues, Q-tips, bottled water, etc. The hotel is very noisy. We did not sleep well at all. The room above ours was extremely noisy. We complained several times. You can hear people walking all hours of the night above you and moving furniture as there is not carpet in hotel. Only tile floors. Doors slam at all hours of the day and and night. Staff is very friendly and accommodating. Spa area is nice.
Stayed 6 nights in Apr 2019

8/10 Good

kath, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel ,we had a pool suite which was lovely.

Staff helpful Nice breakfast Great location next to beautiful cove In June reasonably quiet so very relaxing
Stayed 5 nights in Jun 2018

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best relaxing holiday

Enjoyed very much and plan on going back adapt!
Stayed 7 nights in Jun 2018

6/10 Okay

Aino

Liked: Cleanliness, staff & service

Great location, but not very modern rooms

We arrived in the night, and didn't realise how fabulous the location is until only in the morning at breakfast. The were here for one night during Easter break in 2018, and unfortunately the weather wasn't great, because this hotel is definitely made for warmer weather. Our room was quite cold, and the we couldn't have a shower in the evening as the water was not heated during the night it seemed. Cold shower, not cool. We spent the morning in the spa because the stunning pool area was not at its best due to the chilly and windy weather. The spa is great, but the water in the spa was also cold for some reason. That was a HUGE disappointment after freezing in the hotel room first. The only warm thing was the sauna and the jacuzzi that everyone wanted to get into, and only 2 people fit there. The hotel is at an amazing location, and very beautiful, but the rooms look like they are updated a bit from the 70s. The toilets are very old, and you can hear everything from the corridor to the room. It felt like people were standing in our room talking while they were in the corridor.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very modern! Love the pools and breakfast.

Love the location and view from room! Vincent the waiter is very fun and good at his job! We also really enjoyed the breakfast buffet!
Stayed 7 nights in Sep 2017

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel - terrible reception lady!

Good hotel, bad service. Our stay got off to a weird start - we got to the hotel, checked in and were told our room was (let's say) number 101. We took our key, went to the room, opened the door another guest was in the room!! The lady at reception had given us access to someone else's room and instead of apologising to us and the occupant, just laughed it off and made us wait for ages to get a key to our actual room!! The lady's English wasn't very good and got obviously irritated at us asking for clean towels (housekeeping took the dirty ones and didn't replace them!) and then following up with her an HOUR later because they hadn't arrived. Overall, we were deeply unsatisfied with the lack of professionalism of the lady at reception. Other than that, the spa was very nice, the pools too and the coffee and sandwiches we had at the poolside were good too. The guy that works in the spa was also very polite and accommodating!