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InterContinental Cali

4-star property
Avenida Colombia No 2-72, Cali, Valle del Cauca 1-855-201-7819
4.0 out of 5
Very good!
See all 9 travelocity Reviews

"Great architecture, This place should be better than this, The " More

By a verified traveler on Tue 19 Nov 2019

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Hotel Description

Family-friendly 4-star hotel near Chipichape Shopping Center

City center stay

At this El Peñon hotel, you'll be within a 5-minute walk of Bulevar del Río and Merced Church. Religious Art Museum and La Merced Archaeological Museum are also within half a mile (1 km).

Full-service spa, sauna

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the gym and perks like free self parking and free WiFi.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$85* Per night/room Jun 11 - Jun 12

Business Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Cali, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Cali, an IHG Hotel

Everyone (4) Couples (1) Family (3)
1 out of 5
We liked the complete breakfast. We also enjoyed the Terraza restaurant pool service. We had issues with room service (not answering the phone, or pick-up then transfer to another endless ringing number) on multiple/most occasions. Biggest issue, housekeeping walked off with a piece of jewelry on morning one - a man’s bracelet. Reported to the Security Director, Mr. Carlos, who conducted an investigation - the bracelet magically was found under the mattress after investigation, and my wife was accused. We have choices and will not return to this hotel. Since last stay in 2018, service has degraded and frankly, the accusation has cost the Intercontinental a frequent traveler. Disappointing.

Posted by on Nov 23, 2022

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Comment from Hotel Management

Nov 30, 2022 by Mauricio Montoya B.

Thank you for sharing your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.

3 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 23, 2020 by Gerencia

Dear guest, Thank you for visiting our hotel. We would have liked to tell us your opinion and the motivations you had for your valuation while you were here because we are always attentive to provide a timely attention or solution to every detail, concern or requirement that our guests give us to know. We trust that you will give us the opportunity in your next trip, to please your preferences to achieve your total satisfaction. Cordial greeting and always welcome, Carlos G. Cabal General Manager

5 out of 5
Great architecture, This place should be better than this, The

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 19, 2019 by General Manager

Dear guest, Thanks a lot for visiting our hotel and specially for your the good evaluation you gave your experience in our facilities. We hope you will be back soon. Cordially, Carlos Cabal General Manager

5 out of 5
I stayed for three days. the room was excellent, clean and nicely furnished. The staff were professional, friendly and always available. The breakfast buffet was great; plenty of food and friendly staff. The restaurants on the property were also very nice. It was nice having a jewelry store right on the property. It made buying that gift for a special someone so much easier for me. I wish my stay had been longer. I will definitely stay here on my next visit to Cali.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 5, 2019 by Gerencia

Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Carlos Cabal General Manager

5 out of 5
Above and beyond expectations, great service, comfortable room, will return, will recommend to friends Keep uo good work

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 27, 2019 by Gerencia

Muchísimas gracias por su valoración, porque de verdad motiva a nuestro personal a tener consistencia en el servicio. Confiamos en su fidelidad y esperamos verlo de nuevo pronto en nuestro hotel y ciudad. Cordial saludo, Carlos G. Cabal Gerente General

5 out of 5

Excellent for comfortable stay in Cali!

Pros: Excellent accommodations and service.
Location: The hotel is in a nice area and reasonably close to the business and shopping districts.
The Intercontinental is excellent place for a very comfortable stay in Cali. The room was large and the bed, bathroom and other furnishings were excellent. They have ample staff that is courteous and very responsive to every need. Food in the restaurants was excellent and very moderately priced. I especially enjoyed the large variety of excellent food at the morning buffet which was included in the price of my room. Key staff is fluent in English which was very helpful to me because I my Spanish is very limited.

Posted by , from Seattle, WA on Mar 15, 2017

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Comment from Hotel Management

Apr 20, 2017 by Gerencia

Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubht that we will continue striving to provide you with the best service again and again. You are always welcome. Best regard, Norma A. Management assistant

5 out of 5

Relaxing stay; beautiful facility; superb staff

Pros: Excellent facility! First class service.
Location: Location is convenient for tourism, business, and malls. The best way to travel in Cali is with the convenient and inexpensive taxi service.
The Intercontinental is an excellent facility with outstanding service and staff. The rooms are large and stocked with many comfort items. There are several excellent restaurants and the morning breakfast buffet, that is free with most plans, has many excellent choices. Unfortunately, I do not speak Spanish; however, all the principal staff speaks English which was very convenient for me. The staff made every effort to meet my individual needs. For example, I needed an interpreter to assist in a business transaction and the concierge quickly found a very satisfactory one for me. I highly recommend the Cali Intercontinental.

Posted by , from Seattle, WA, USA on Sep 24, 2016

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3 out of 5

Hotel intercontinental

just came back from Cali and stayed at the hotel Intercontinental,20 years ago when i first stayed at this hotel it was very impressive,the problem is they have done nothing to the hotel in all this years,its falling apart,the door to my room would not close,i called three times and nothing was done till the second day,the toilet has no water pressure,things are like mirrors are coming off the walls,if you can get it for under 50 dollars a night its ok,i would not pay anymore than that,it needs to be updated,its not 1995 anymore .

Posted by on Sep 22, 2015

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4 out of 5

Cali trip

The hotel was nice, centrally located and the staff was very helpful. My only criticism would be that my hotel room was small.

Posted by on Jan 8, 2011

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About the InterContinental Cali

Location Avenida Colombia No 2-72, Cali, Valle del Cauca 7457

Property Features

InterContinental Cali, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 5813 square feet (540 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the family-friendly InterContinental Cali, an IHG Hotel. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free. This 4-star Cali hotel is smoke free.

  • 295 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5813 sq ft of conference space
  • 540 sq m of conference space
  • Built in 1971
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

InterContinental Cali, an IHG Hotel offers 295 accommodations with safes and complimentary toiletries. Beds feature premium bedding. This Cali hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

LA TABERNA - This restaurant specializes in international cuisine.

LA BRASSERIE - Onsite buffet restaurant. Open daily.

LA TERRAZA - Onsite restaurant. Open daily.

PIZZERÍA ÚNICA ESTELAR - Onsite family restaurant. Open daily.

LOBBY CAFÉ BAR - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is open daily.

  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

InterContinental Cali, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer onsite COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 11 per person
  • Airport shuttle fee: USD 60000 per vehicle
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Cali
  • InterContinental Hotel Cali
  • InterContinental Cali Hotel
  • InterContinental Cali

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9:30 AM to 5 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.