2/10 Terrible
Ricardo M.
Jul 26, 2025
Disliked: Cleanliness
ANNA Family of 5 that stayed in Buxton for one night because my daughter wanted to go Ocracoke to go looking for shells. Unfortunately there was only one location available that would accommodate 5 people and this booking several months in advance. We booked this because it looked renovated, clean and spacious enough for our family. Upon arrival, we were surprised that this a part of a larger property that is split into multiple rental properties. So if you want your own place, don’t go here. Upon entry, we were greeted with musty, moldy smell. The first room we checked was the first bathroom and noticed mold on the baseboard and floor (see photo). We continued checking the property and it was dirty, sand and dirt on the floor, bathrooms not properly cleaned and just its overall cleaniness to be in poor condition. I messaged VRBO which put me in contact with two people I believe, the host and property manager. I made them aware of the condition and I was offered to have someone come back to clean the property. I advised them that my wife had already taken upon herself to clean up. I asked VRBO if anything can be done on the clean up fee and they said it was up to the host. I spoke again to the host and no refund was offered. Was said that the fee is for a third party company and not even a refund to be offered. I find this appalling that a host would even allow a property to be available to be rented with visible mold. Though host was responsive, matter was not fixed
Ricardo M.
Stayed 1 night in Jul 2025