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SureStay by Best Western Brockville

Property class: 2.5
Brockville guestrooms with free WiFi

Choose dates to view prices

Photo gallery for SureStay by Best Western Brockville

A hotel room with a large bed, a separate bathroom with a bathtub, and a desk area.
A restaurant setting with round tables, chairs, and empty wine glasses.
A reception area with a blue accent wall, a clock, a television, and a reception desk.
A spacious living room with a fireplace, two black leather sofas, a coffee table, and a lamp.
A multi-story hotel with a covered entrance, a parking lot, and a clear sky.

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
160 Stewart Blvd, Brockville, ON, K6V4W6
  • Place, Brockville Shopping Centre
    ‪2 min walk‬
  • Place, 1000 Islands Plaza
    ‪10 min walk‬
  • Place, Brockville Arts Centre
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a window with curtains, and a framed picture on the wall.

Standard Room, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a window with curtains, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Brockville

In Brockville .With a stay at this Brockville hotel, you'll be steps from Brockville Shopping Centre and within a 10-minute walk of Kelly Ball Park. Lower Brockview Park and 1000 Islands Plaza are also within half a mile (1 km).

What's nearby

  • Brockville Shopping Centre - 2 min walk - 0.1 miles
  • 1000 Islands Plaza - 10 min walk - 0.6 miles
  • Brockville Railway Tunnel North Entrance - 16 min walk - 0.9 miles
  • Brockville Arts Centre - 4 min drive - 0.9 miles
  • Brockville City Hall - 5 min drive - 1.4 miles

Getting around

  • Brockville Station - 13 min walk
  • Ogdensburg, NY (OGS-Ogdensburg Intl.) - 27 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Tim Hortons - ‬6 min walk
  • ‪Tim Hortons - ‬14 min walk
  • ‪Tim Hortons - ‬15 min walk
  • ‪Dairy Queen - ‬3 min walk

About this property

SureStay by Best Western Brockville

Brockville guestrooms with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are available in public spaces for a fee. There are 2 meeting rooms available. SureStay by Best Western Brockville also features a vending machine, a fireplace in the lobby, and an ATM. Self parking is free.

This Brockville hotel is smoke free.

  • 86 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
SureStay by Best Western Brockville offers 86 accommodations with coffee/tea makers and bathrobes. Cable television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bed sheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from August 12 2026 to December 31 2026 (dates subject to change):
  • Breakfast
The property will be renovating from August 12 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Children's pool
  • Fitness facility
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Monday and Sunday:
  • Children's pool
  • Fitness facility
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brockville Days Inn
Days Inn Brockville
Days Inn Hotel Brockville
Days Inn Brockville - City Of 1000 Islands Ontario
Days Inn Brockville Hotel
Brockville Days Inn
Days Inn by Wyndham Brockville Hotel
Days Inn By Wyndham Brockville Ontario
Days Inn by Wyndham Brockville Brockville
Days Inn by Wyndham Brockville Hotel Brockville

Frequently asked questions

How close is SureStay by Best Western Brockville to the airport?

SureStay by Best Western Brockville is 21.7 mi (27-min drive) away from the Ogdensburg, NY (OGS-Ogdensburg Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay by Best Western Brockville?

As of Nov 13, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Brockville on Nov 19, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Brockville have an airport shuttle?

Airport shuttle services are not available at SureStay by Best Western Brockville.

Does SureStay by Best Western Brockville offer free breakfast?

SureStay by Best Western Brockville does not offer free breakfast. Please note that breakfast will be unavailable between August 12 2026 and December 31 2026 (subject to change).

Is there a casino at SureStay by Best Western Brockville?

No, there is no casino at this hotel.

What time is check-in at SureStay by Best Western Brockville?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at SureStay by Best Western Brockville?

This hotel offers free self parking.

Does SureStay by Best Western Brockville have a pool?

SureStay by Best Western Brockville does not have a pool.

Does SureStay by Best Western Brockville have a restaurant?

Yes, there is a restaurant on site.

Does SureStay by Best Western Brockville have a spa?

There are no spa services available at this hotel.

How close is SureStay by Best Western Brockville to downtown Brockville?

SureStay by Best Western Brockville is 1 mi away from Brockville.

SureStay by Best Western Brockville Reviews

Reviews

6.4
Rating 10 - Excellent. 190 out of 1001 reviews
Rating 8 - Good. 270 out of 1001 reviews
Rating 6 - Okay. 223 out of 1001 reviews
Rating 4 - Poor. 171 out of 1001 reviews
Rating 2 - Terrible. 147 out of 1001 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
It’s under construction, the amenities are not complete, the coffee tray doesn’t clean, no coffee cups, not even wipe. The bed is not fresh it’s a little itchy to the skin so we use the other bed which is ok. The toilet paper is almost empty and not even folded, and the shower curtain is so bad it’s already moldy they don’t change it often. And the worst part is the breakfast, they said it’s full breakfast but, they are giving it in a small paper bag with only yogurt, nutrigrain and apple juice, and the coffee is place on a thermos which is dirty and dusty. Overall very bad experience. I will not recommend it and will not try to check in to this hotel.
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should’ve let me know that it was under construction. I was not impressed.
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Un hôtel à éviter. L'hôtel est présentement en très grosse rénovation. Toute les photos qui sont sur le site de l'hôtel ne correspond pas du tout. Il est écrit qu'il y à un déjeuner continental inclus mais en réalité il vous donne un petit sac contenant un yogourt, une petite barre tendre et un jus d'orange. La chambre et le bain très sale. Seule les draps et les serviettes sont propres. Voir les photos.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
It was under construction
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't usually keave bad reviews, but I did try to access this property to make their error right and they refused. Run. Do not stay here! Mold in room. MAJOR moisture issue in room. Upon arrival a/c was cranked so low. When adjusted to a more comfortable temperature for us, we figured out why in the middle of the night. The a/c was keeping the moisture at bay. Upon waking our clothes were actually wet, and I nearly slipped and fell in the bathroom becasue the tile was so wet. I told the front staff in the morning at check out and responce was "I guess we need to turn the a/c back up". Breakfast was a brown bag with an apple juice, squished granola bar and an apple. The entire building is under construction and no mention anywhere online. Extremely misleading advertising and filthy property. Pictures available.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Clean room ok. Air condition is ok. Need breakfast more organized. Hotel property needs lots of upgrades.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in full renovation and lacking a full breakfast service as per indicated on our reservation! Our room was terrible with some dirty walls, very weak wifi and damp sticky floors upon waking in the morning and entrance and hallways in construction. Website didn't indicate that the hotel was under renovation or services were not available!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The room itself was nice. But the whole property is under construction right now. There is a moisture problem inside causing everything to feel damp. The staff were very nice. The young girl who checked us in was wonderful. They are certainly doing their best to accommodate people despite the renovations. They even prepared breakfast to go bags for us when we checked out. It's going to be beautiful when it's completed.
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed. Wasn’t aware that a “full breakfast” as indicated on the reservation meant a goodie to go bag with a muffin and a bruised banana. Won’t be staying again.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness
L'établissement est en rénovation et on aurait aimé être avisé de ca avant notre arrivé.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Ils ont indiqué être en rénovation, et ne pas servir de déjeuner après que j’ai réservé. Les déjeuners étaient médiocre, yougourt et jus.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is an active construction zone, and should not be open for guests in this state. The rooms were ok, but the walls had significant water damage and the tub had dirt on the bottom of it, finally the lamps some how had mold on them.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
J'aimerais énormément pouvoir mettre des photos pour montrer à quoi réellement s'attendre en arrivant. les photos sur le site de réservation, ne reflètent pas du tout l'état du bâtiment qui est en rénovation, la tapisserie décolle sur les murs. L'odeur est désagréable. Le plafond de la chambre était extrêmement sale le bas de porte de la salle de bain a de la pourriture. La piscine est vide et la toile en train de tomber vers l'intérieur, le terrassement autour du bâtiment est horrible et semble à l'abandon. En arrivant devant le bâtiment, je croyais que l'hôtel était fermé et abandonné depuis longtemps. Le petit déjeuner fournit est donné dans un sac en papier brin car il n'y a pas de salle pour déjeuner,la seule chose de positive est que les draps sont propres et le lit est confortable. Je crois qu'ils vont réussir à faire quelque chose de beau dans le futur avec le bâtiment, mais en ce moment il ne devrait y avoir aucune réservation de faite dans ses chambres, ce n'est pas vivable.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
The whole place was under construction we had to walk through a construction zone to get into the room. The floor was wet and slippery and there was a loud drill as we passed as well as construction garbage all over the floor. Very noisy and the room had water damage and mold on the ceiling. There was no mention of the construction upon booking. They were friendly and helpful but the place isn’t ready for people to stay!
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The place was clean but we had issues with the TV so they moved us to a different room where again the TV came on but couldn't change channels and the internet was not working 95% of the time it was under renovations so we got a bag with apple muffin and snack bar and apple juice in place of a hot breakfast
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Significant construction/remodelling. This should be disclosed when booking this property.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service
Couldn't check in early unless you paid extra money
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay for 2 night with frends ,my suite was ok but the room ( handicap) of my frends was awfull, dirty everyware,wall ,bathrooms ,spider web ( found a spider alive in the bed )dirty sheets ( call at the office to change the sheets) No Breakfast ( it was mention that there was one ) and the pool was close .Haff of the hotel was in construction .We would appreciate that the owner would let us now. Very disapointed .I would Never go back at this hotel again. 😡
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Slow air conditioning, and breakfast wasn’t actually proper breakfast just a few fruits and coffee, very disappointing
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
It wasn’t that great . Room was not clean , not well maintained , washroom lock was broken , there was a smell inside the room , breakfast was pathetic . They mentioned due to construction breakfast will be takeout . I personally didn’t like
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and the room was clean
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff very clean good Breakfast,
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Arrived, knowing the facility was undergoing renovation, and was placed in a room which was a disappointment - quite shabby. Half of the floor was under construction and had plastic sheeting so there was no access to the main desk nor restaurant without going outside. I unpacked and decided to eat off of the property and when I returned, changing into my night clothes, walking into the bathroom I found the floor was filled with water. Immediately calling the front desk, informing her of the situation I paused; with no reaction, I then asked to be moved to another room. She said she would be right down. I proceeded to re-dress and re-pack everything in preparation. After almost 40 minutes, I called the front desk again and she said she would be down with my new key. Observing my suitcase and bags, she offered to take something as we were walking up to the second floor (no elevator at this property). When we got to the room, it was in must better shape than my initial room, but there weren't bathroom supplies (body wash, etc) except for conditioner. By now it was almost 2 hours after I had begun 'turning in' for the night. WIthin an hour, it began to rain and I awoke hearing it pounding on the roof above; quite noisy. In the morning, after reloading my car, I went to get my grab-and-go breakfast which I was informed about due to the renovations (although I smelled the steak from the on-site restaurant the evening before). When I returned to the room to enjoy it...
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. The floors were dirty. The hallways were dirty. The walls needed painting.
Stayed 1 night in Jul 2026