6/10 Okay
Lisa
Traveled with partner
Mar 11, 2025
We stayed during Cyclone Alfred so unfortunately there were no services (which is understandable). We could not get up to the rooftop bar because that was also closed due to the cyclone, also understandable. We did not get any room cleaning service on a 2nd morning and understand that was because the staff has been stood down for the weekend, also understandable. We totally understand that due to the cyclone and keeping staff safe. However, considering that no services were provided for the 2 nights I found it quite annoying that the $35 per day for the car parking was still charged when other hotels in the city were providing it for free due to a lack of services from a low staffing situation. It reflects a lack of customer care ethic. The sheets had marks on them from a previous guest so I think that cleaning could be better. The check in was efficient without being particularly friendly. The hotel is really well positioned for Caxton St dining options and just a short walk into the CBD (10 minutes). The positives were that the room was comfortable, even if things are looking a little worn. The double glazing on the windows mean you will get a great nights sleep and the bed is comfortable.
Lisa
Stayed 2 nights in Mar 2025