2/10 Terrible
Ca
Dec 7, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I refused to stay, it was so poor at this hotel. I left after a few hours.
From the very beginning the valet parking was a joke and the cars were backed up into the main road, causing a traffic jam.
online check-in is a pointless as it takes just as long to check in.
My room was so far up in what felt like Rapunzel's tower and you could feel the cold and damp the higher up you got. I would hazard a guess that these may have been the staff quarters last century. It felt like you weren't part of the hotel.
On my way up I saw a couple of ladies and they were on their way down to complain about damp.
Then when I went down to ask about the heating as my room was freezing, I passed a couple trying to climb to the 'tower' with a wheelchair, and the lady, who was disabled desperately trying to walk up the stairs. They said they had told them on the booking about having a disability.
I was told the heating only comes on 4pm-10pm and they don't provide heaters, but that I could have some blankets.
The patronising manager who came to bleed the radiator in my room, simply wouldn't except that I was very unhappy with being in a cold room with no heating past 10pm. He did nothing to validate my complaint. I ran the water in the sink and saw bits in the sink, I cleaned the sink, but when I ran it again the same thing happened, I tried the bath, same again. Clearly dodgy old pipes, I'm contemplating the water board. Thankfully I hadn't drank any, I'm worried about Legionnaire's.
Ca
Stayed 1 night in Dec 2025
