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Altezza Arc 1800 Hôtel & Spa

Property class: 4
4-star ski hotel near Les Arcs

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Photo gallery for Altezza Arc 1800 Hôtel & Spa

A modern building with a glass facade, surrounded by trees and mountains.
A spacious outdoor dining area with wooden beams and large windows offering mountain views. Tables and chairs are arranged for dining.
A wooden interior with large windows, a round dining table, and modern chairs.
An indoor swimming pool with clear views of trees through large windows, lounge chairs, and a modern ceiling design.
A modern living room with a large window, a sofa, a red ottoman, and a small table with a cup and saucer.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Village de Charmettoger, Bourg-Saint-Maurice, 73700
  • Place, Les Arcs
    ‪1 min walk‬
  • Place, Peisey-Vallandry Ski Resort
    ‪1 min walk‬
  • Place, Villards (Les Arcs 1800) Ski Lift
    ‪8 min walk‬

Room options

View all photos for Chambre Standard Double avec balcon

A modern hotel room with a large bed, a sofa, a small table, and a view of the city through large windows.

Chambre Standard Double avec balcon

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Room with Balcony - Valley Side

A modern hotel room with a large bed, a flat-screen TV, and a view of mountains through large windows.

Superior Family Room with Balcony - Valley Side

9.2 out of 10
Wonderful
(9 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Privilege Suite with Balcony - Resort Side

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a window with a view of trees, and a wooden accent wall.

Privilege Suite with Balcony - Resort Side

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Famille avec balcon

A modern hotel room with a large bed, a sofa, a small table, and a view of mountains through the window.

Suite Famille avec balcon

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Superior Double Room with Balcony - Valley Side

A modern hotel room with a large bed, a flat-screen TV, and a view of mountains through large windows.

Superior Double Room with Balcony - Valley Side

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Chambre Classique Double avec balcon

A hotel room with a large bed, a flat-screen TV on a stand, a balcony with a railing, and a view of trees and a body of water.

Chambre Classique Double avec balcon

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Chambre Classique Famille avec balcon

A modern hotel room with a bed, a desk, a sofa, a TV, and a wardrobe.

Chambre Classique Famille avec balcon

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Chambre Standard Famille avec balcon

A modern hotel room with a large bed, a seating area with a red ottoman, a flat-screen TV, and a view of a snowy mountain.

Chambre Standard Famille avec balcon

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Classic Double Room with balcony

A modern hotel room with a bed, a sofa, a desk, and a wardrobe.

Classic Double Room with balcony

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

DOUBLE BUNK BED

  • Sleeps 4

View all photos for Standard Room (1 King Bed)

A modern hotel room with a large bed, a desk, a sofa, and a balcony with a view.

Standard Room (1 King Bed)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Arc-1800

Mountain retreat .Your stay at this hotel will put you steps from Charmettoger Ski Lift and a 5-minute walk from Les Arcs. Transarc Gondola and Villards (Les Arcs 1800) Ski Lift are also within half a mile (1 km).

What's nearby

  • Les Arcs - 1 min walk - 0.0 miles
  • Peisey-Vallandry Ski Resort - 1 min walk - 0.0 miles
  • Charmettoger Ski Lift - 1 min walk - 0.1 miles
  • Villards (Les Arcs 1800) Ski Lift - 8 min walk - 0.5 miles
  • Peisey-Vallandry Ski Field - 13 min walk - 0.7 miles

Getting around

  • Landry Station - 24 min drive
  • Geneva International Airport (GVA) - 149 min drive

Restaurants

  • ‪La Folie Douce - Les Arcs - ‬13 min walk
  • ‪l'Adress - ‬7 min drive
  • ‪Chez Boubou - ‬12 min walk
  • ‪Voga Goga - ‬15 min walk
  • ‪La Fragola Di Neve - ‬19 min walk

About this property

Altezza Arc 1800 Hôtel & Spa

4-star ski hotel near Les Arcs
Have fun with onsite winter activities, including downhill skiing, cross-country skiing, and snowboarding and in warmer months, enjoy archery and ziplining. Indulge in a treatment at the full-service spa or soothe your muscles in one of the 2 hot tubs after a day on the slopes. Altezza Arc 1800 Hôtel & Spa helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an indoor pool, a sauna, and a fitness center. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bourg-Saint-Maurice hotel is smoke free.

  • 80 guestrooms or units
  • 2691 sq ft of conference space
  • 250 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Altezza Arc 1800 Hôtel & Spa offers 80 accommodations with espresso makers and safes. Rooms open to balconies. Select Comfort beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Refrigerators, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Nuxe has 3 treatment rooms including rooms for couples. Services include sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

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Property amenities

Family friendly

  • Arcade/game room
  • Baby bath
  • High chair
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (EUR 30 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Cross-country skiing
  • Downhill skiing
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Playground
  • Ropes course
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Snowboarding
  • Steam room
  • TV in common areas
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with premium channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 5 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 26 to July 2:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.81 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 12 for children
  • Covered self parking fee: EUR 30 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Diners Club, JCB International, ANCV Chèques-vacances, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 8:00 PM.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Mercure Arcs 1800 Bourg-Saint-Maurice

Hôtel Mercure Arcs 1800 Bourg-Saint-Maurice

Mercure Arcs 1800 Bourg-Saint-Maurice

Bourg-Saint-Maurice Hôtel Mercure Les Arcs 1800 Hotel

Mercure Arcs 1800

Hotel Hôtel Mercure Les Arcs 1800 Bourg-Saint-Maurice

Hotel Hôtel Mercure Les Arcs 1800

Hôtel Mercure Les Arcs 1800 Bourg-Saint-Maurice

Hôtel Mercure Arcs 1800

Frequently asked questions

How close is Altezza Arc 1800 Hôtel & Spa to the airport?

Altezza Arc 1800 Hôtel & Spa is 123.6 mi (149-min drive) away from the Geneva International Airport (GVA) airport, the closest popular airport to the property.

Does Altezza Arc 1800 Hôtel & Spa have an airport shuttle?

Altezza Arc 1800 Hôtel & Spa offers an airport shuttle.

Does Altezza Arc 1800 Hôtel & Spa offer free breakfast?

Free breakfast isn’t provided at Altezza Arc 1800 Hôtel & Spa, but buffet breakfast is offered for a fee of EUR 22 for adults and EUR 12 for children. It's available every day from 7 AM to 10:00 AM.

Is there a casino at Altezza Arc 1800 Hôtel & Spa?

No, there is no casino at this hotel.

What time is check-in at Altezza Arc 1800 Hôtel & Spa?

Check-in begins at 5 PM. A fee applies for early check-in.

Is there free parking at Altezza Arc 1800 Hôtel & Spa?

Free parking is not available at this hotel. Self parking is available for EUR 30 per night.

Does Altezza Arc 1800 Hôtel & Spa have a pool?

Altezza Arc 1800 Hôtel & Spa features an indoor pool. Guests can enjoy pool access from 9:00 AM to 8:00 PM.The pool is closed seasonally each year from April 26 to July 2.

Does Altezza Arc 1800 Hôtel & Spa have a restaurant?

Altezza Arc 1800 Hôtel & Spa is home to Le Jardin Alpin, which features French cuisine.

Does Altezza Arc 1800 Hôtel & Spa have a spa?

Pamper yourself with a day at Nuxe, where you can enjoy Ayurvedic treatments, aromatherapy, and facials.

How close is Altezza Arc 1800 Hôtel & Spa to downtown Bourg-Saint-Maurice?

Altezza Arc 1800 Hôtel & Spa is 0.4 mi away from Arc-1800.

Altezza Arc 1800 Hôtel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 85 out of 124 reviews
Rating 8 - Good. 26 out of 124 reviews
Rating 6 - Okay. 12 out of 124 reviews
Rating 4 - Poor. 1 out of 124 reviews
Rating 2 - Terrible. 0 out of 124 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great base for ski- in and out with friendly staff and good food. Only negative was the dining arrangements which might be helped by allocating room numbers to tables as experienced in other hotels, and to have 2 set sittings to regulate and accommodate groups and the noise!
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Best Hugo spritz
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning

Beautiful hotel , super friendly staff and gorgeous location
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for skiing holiday. Room had ample space for family of 4. Was worried about single bunk beds for my older teenagers but they were fit for purpose. Lots of storage for clothes and luggage. Wish there was more hooks for hanging up towels though. Overall very happy with our Christmas skiing holiday. Close to piste/gondola, town, restaurants... Very impressed with the breakfast buffet. Highly recommend!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Really lovely hotel high up on the slopes.. nice room .. reception.. bar ..restaurant and super service
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacations
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple Ski Trip

Fantastic hotel.. went above and beyond.. faultless. Very close to ski lift and short walk to bars etc. will stay again.
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
My stay, surpassed my expectations. The room was amazing, the staff super cool, I would come back anytime!!! Great property!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely, kind staff, beautiful views, modern and clean facilities. Food is wonderful
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. All staff were really friendly and very helpful. Thank you.
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Georgios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, nice for kids. Tricky to get to the ski school for kids.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good!

Lovely dinner, great room, bike storage good, breakfast wasn’t brilliant day 1 (31st Aug) but did improve!
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good property, a bit pricey for what it is
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 2 min walk from lift as snow cover wasn’t sufficient for ski in/out.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at Altezza. Good facilities and excellent proximity to the Charmettoger lift (100m walk) and possible to ski back to the boot room door! A little bit away from other restaurants in Arc 1800 centre. All in all a fantastic 5 night stay!
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Johanna Rosen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very serviceminded staff in reception. Breakfast was outstanding. More options in restaurant for late arrivals.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay! Would come back if we back hete

Very nice hotel, big room comfy bed, great breakfast. Didn’t try dinner as it is quit controversial. Wonderful spa, had great time there after ski. The jacuzzi is too small tho. On peak time, you have to wait . So pick a smart time to go if you want to enjoy the spa.
Stayed 7 nights in Jan 2024
Verified review

6/10 Okay

Isma

Liked: Cleanliness
Disliked: Staff & service
The hotel could use some improvements in refreshments, and while the services are acceptable, there is an excessive level of informality during interactions that does not align with a four-star standard.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay. I can certainly recommend this hotel. It has ski-in/ski-out, but it’s not pretty straight forward to find from the first attempt. There is a rental located right next to ski room which I found very convenient . Breakfast offering is decent, however I would love to see more fresh vegetable and fruits offering (there was only cherry tomatoes). There is also nice “eggs station” where chef cooks fried eggs and omelet of your choice as well as freshly cooked pancakes. However there was a “catch” maybe I didn’t see in description of the hotel, but they hold 100€ per night per person as security deposit. So in overall it cost 1000€ for 2 persons per 5 nights. Luckily I had such amount on my card, but still it could be very unpleasant surprise especially you are traveling not alone and for longer period of time. But the good thing is that it got unfrozen once you check out. So in overall solid 4 star hotel with great location.
Stayed 5 nights in Dec 2024
Verified review

6/10 Okay

Søren Kristen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Close but yet so far.

Nice hotel woth excellent view. A nice area for spa experience but quite limited with only one hour open pool for kids. The food at the restaurant was good but our waiter got 2 dishes wrong, and the beef in the kids burgers were under cooked even though we asked for well done. ( note that er did not complain about the beefs as we had already complained twice and the mood was deteriorating fast) There was a quite nice bar with a really good bartender - ex had 5 types of peber for drinks! We went there a tuesday and apperently there were a party with loud music at the bar. I went to investigate and found to staff members playing pool, smoking, drinking snd listening to loud music. After a request they quickly turned it the music down. There was another party ending around 3 but from a room and I think that was within expectations.
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

mehmet

Disliked: Staff & service, property conditions & facilities
Terrible service at the front desk. The staff at th check-in had no clue what they were doing. Lack of English language was another problem. only the gentleman who worked in the afternoons was friendly and knowledgeable. we have been told to chose a dinner time, the silly thing is you have to register for the dinner time every day after 4pm. There was no possibility getting a cup of coffee or anything else until the bar areas was opened at 4pm. of the 3 elevators, only one was working. The buffet at dinner was horrible.You could barely chew the meat, though I have to admit the servers were very friendly. Ultimately,we were so unsatisfied that we decided to leave 2 day earlier than initially booked. Not worth the money.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely cosy hotel with incredible views.

We loved our stay here. Great communication on arrival instructions before we got there as weren’t familiar with the area and weren’t driving. We got the funicular from bourg saint Maurice and then the free shuttle to the chamotteger stop. It all works very well together timing wise. Then it’s a short walk uphill (bit of a challenges with our suitcases but it was only short). It’s also a short walk down to the main area with a great choice of restaurants some shops and we were in the summer season but a whole host of activities for the kids. The whole hotel had a very cosy vibe with incredible views, definitely worth paying for a room with a view, loved the pool. Everything was clean and well kept,service was very friendly whoever we spoke to. Replen at breakfast was a little slow. there was a good choice and all was tasty just at times we were waiting a while for plates or still water. Room was clean and spacious only criticism was it was a little hot at times, air con would have been useful and it was 2 beds pushed together rather than a double which I don’t find the comfiest and pillow choice wasn’t great they were very soft and no alternatives. We didn’t like the rule where you could only eat there if you were half board the first day we had a LONG day of travel but had to go out and find dinner where as we would have liked to stay at the hotel but didn’t want to eat every night to make it half board. This felt a little money making. Overall we loved our stay.
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel but Unclear Booking Terms

We booked a half-board stay at Altezza Arc 1800 Hotel & Spa for our family of four (2 adults, 2 children aged 13 and 16) through Hotels.com. This booking proved to be a source of significant frustration and financial loss due to misleading information and a lack of support from Hotels.com. The hotel contacted us post-booking to inform us that our children's meals were not included in the half-board rate. When we contacted Hotels.com, we were told this was stated in the terms and conditions—a clause we found to be incredibly unclear. The T&Cs mentioned an exclusion for children aged 3-14, but our 16-year-old was not in this age range and could not be booked as an adult on the site. In a written communication, Hotels.com agreed to a refund. They instructed us to pay the hotel directly for the children's meals and submit the invoices for a full refund for the 16-year-old and a partial refund (minus EUR 15) for the 13-year-old. Trusting this agreement, we paid the hotel EUR 518 (EUR 259 per child). Upon our return, Hotels.com reneged on their promise, claiming the hotel had refused the refund. Despite providing all correspondence, invoices, and evidence of their initial agreement, the company has now stated they will not honor the refund. This experience highlights a significant breakdown in communication and customer service. The booking terms were ambiguous, and Hotels.com failed to follow through on a clear written promise, leaving us to bear a substantial and unexpected cost.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un super hôtel avec du personnel compétant et accueillant 👌
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Buffets d excellente qualité. Hôtel très bien situé au pied des pistes. Le spa très propre. Tout était parfait.
Stayed 8 nights in Feb 2026

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