2/10 Terrible
Isla
Viaje familiar
30 sept. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel looks great online but we were very disappointed in the standard. Rooms are very tired - a rickety bunk bed and the noise of the wooden side moving in its slots kept me awake (in the other room) - we had to wedge cardboard in there to stop it moving. Both children told me they were uncomfortable in bed. The adult bed was also uncomfortable - with a mattress of that stopped short of the edge so one was sleeping on an uncomfortable line. The lighting in the main bedroom was poor and one of the lights over a bunk bed was broken - missing its cover.
The leisure facilities are not open all day. I do not recall seeing online when booking that the pool is closed between 1030 and 3.30pm. In our last morning we went down for a swim and were told we could not get in as the pools were full (30 people capacity across 2 swimming pools). My children were hugely disappointed. It ruined my birthday morning. Also pool towels cost £1 each to rent - I’ve never stayed in a hotel that charges for pool towels.
The fun zone soft play is not included - it was £13 for 2 kids and an adult.
There is no housekeeping.
The children did enjoy the park area. Staff were pleasant enough.
We did not eat at the hotel.
Sad to see how this hotel has become so run down with lack of investment. I cannot recommend this place and will not stay here again.
Isla
Se hospedó 4 noches en septiembre de 2025
