Made to wait till 2:58pm for check in , when others were able to check in long before . Been to this hotel around 7 times now over the years ,very doubt we will be back , mentioned to the check in member of staff about the extremely hard beds, when my mum has spinal issues and has a hurt her back just before coming , I messaged the property 3 times with no response but messages to say were expecting you etc straight after my message . Hotel has gone down hill since we first came , the rooms used to be spotless , streek free glass , clean , comfy beds , our fan needs cleaned and I said to guy on reception and he said its just switched off at our end and that was it , still doesn't work . Curtains need a good clean , the glass and tv in our room is very streaky , the mirror in the bathroom looks smashed at the bottom , piece of metal fell off shower on first use , the guy on check in to resolve the hard beds were ask for some quilts to pad it , asked and the housekeeper was very fast and came with a mattress topper but even then it still didn't help . Breakfast used to be a big variety of hot food now its very basic , beans , mushrooms , scrambled egg, sausages and bacon and little hash browns . The fresh juice was extremely strong both apple and orange . Coffees aren't great out the machine . The breakfast staff are very thorough and clear away your plates quickly. Bathroom door is very difficult to lock , no conditioner on the rack , beds crunch every time you turn
