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"The reception staff here was outstanding. I feel bad I lost the note with their names because they truly were exceptional. All four ladies that staffed the front desk in morning and evening were people who see hospitality as a calling not a job. They were kind, patient, gave us good directions, listened to our excitement and shared it. We stayed 5 days so we saw quite a bit of them. One day a large group came from Australia and I watched as one guest came down to complain the room was too hot and then next came down to complain the room was too cold. I marveled at how well the staff handled each situation. And when I asked for a chair in the room instead of an ergonomic ball, they made it happen right away. Room was bigger than most European rooms. There is laundry onsite if you need it. Breakfast was worth the price and there is beer and wine in the evening. It takes about 10 minutes to walk downtown and the parking garage was very tight - I feared those corners and preferred parking on the street. That aside though, I really compliment the staff and wish I could remember their names (Sara? Hannah?)!!"