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Hotel Kaya Belek - All Inclusive

5.0 star property
5-star luxury property, connected to the convention center in Belek Golf Area

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Photo gallery for Hotel Kaya Belek - All Inclusive

Aerial view
Creator video - submitted by Luxury Richland
Suite | Minibar, in-room safe, desk, soundproofing
Private beach, sun loungers, beach umbrellas, beach towels
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Kadriye Beldesi Uckum Tepesi Serik, Serik, Antalya, 7500
  • Place, Kaya Eagles Golf Club
    ‪3 min walk‬
  • Place, Kadriye Beach
    ‪5 min walk‬
  • Place, The Land of Legends
    ‪2 min drive‬
  • Airport, Antalya (AYT-Antalya Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite

Suite | Minibar, in-room safe, desk, soundproofing

Suite

  • Sea view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, Sea View

Standard Room, Sea View | Minibar, in-room safe, desk, soundproofing

Standard Room, Sea View

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room, Land View

Standard Room, Land View | Minibar, in-room safe, desk, soundproofing

Standard Room, Land View

7.0 out of 10
Good
(8 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Serik

Beachside getaway.Within a 10-minute walk of this Belek Golf Area property, you'll find Kaya Eagles Golf Club and Kadriye Beach. Carya Golf Club and Belka Golf Club are also within 2 miles (3 km).

What's nearby

  • Kaya Eagles Golf Club - 3 min walk - 0.2 miles
  • Kadriye Beach - 5 min walk - 0.3 miles
  • The Land of Legends - 2 min drive - 0.7 miles
  • Carya Golf Club - 3 min drive - 0.7 miles
  • Antalya Golf Club - 13 min drive - 4.2 miles

Getting around

  • Antalya Intl. Airport (AYT) - 34 min drive

Restaurants

  • ‪Kaya Palazzo Main Restaurant - ‬10 min walk
  • ‪Kaya Palazzo Lobby Lounge Bar - ‬5 min walk
  • ‪Regnum Carya Golf&Spa Jazz Bar - ‬4 min walk
  • ‪Palm Pavillion - ‬9 min drive
  • ‪Kadriye Sahil - ‬9 min walk

About this property

Hotel Kaya Belek - All Inclusive

5-star luxury property, connected to the convention center in Belek Golf Area
Hotel Kaya Belek - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Enjoy a summer holiday at Hotel Kaya Belek - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the health club at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 5-star Serik property.

  • 518 guestrooms or units
  • 4 dining venues
  • Meeting rooms
  • 71231 sq ft of conference space
  • 6620 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Kaya Belek - All Inclusive offers 518 air-conditioned accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Kaya Spa Center. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 2 indoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Indoor pool
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Day bed
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Kaya Belek - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 55 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 6510

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Kaya All Inclusive
Hotel Riu Kaya Belek All Inclusive
Riu Kaya Belek All Inclusive
Riu Kaya Belek
Riu Kaya
Hotel Kaya Belek All Inclusive
Hotel Kaya All Inclusive
Kaya Belek
Kaya Belek All Inclusive
Kaya All Inclusive

Frequently asked questions

How close is Hotel Kaya Belek - All Inclusive to the airport?

Hotel Kaya Belek - All Inclusive is 18.8 mi (34-min drive) away from the Antalya Intl. Airport (AYT) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Kaya Belek - All Inclusive?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Hotel Kaya Belek - All Inclusive on Jun 7, 2026 start from $455, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Kaya Belek - All Inclusive have an airport shuttle?

Hotel Kaya Belek - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of EUR 55 per vehicle, one way.

How close is Hotel Kaya Belek - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Hotel Kaya Belek - All Inclusive offer free breakfast?

Hotel Kaya Belek - All Inclusive offers free buffet breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Hotel Kaya Belek - All Inclusive?

No, there is no casino at this property.

What time is check-in at Hotel Kaya Belek - All Inclusive?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Hotel Kaya Belek - All Inclusive?

This property offers free self parking.

Does Hotel Kaya Belek - All Inclusive have a pool?

Hotel Kaya Belek - All Inclusive features an indoor pool and a children's pool.

Does Hotel Kaya Belek - All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, brunch, and light fare.

Does Hotel Kaya Belek - All Inclusive have a spa?

Pamper yourself with a day at Kaya Spa Center, where you can enjoy facials, massages, and body treatments.

How close is Hotel Kaya Belek - All Inclusive to downtown Serik?

Hotel Kaya Belek - All Inclusive is 23.4 mi away from Serik.

Hotel Kaya Belek - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 59 out of 159 reviews
Rating 8 - Good. 57 out of 159 reviews
Rating 6 - Okay. 26 out of 159 reviews
Rating 4 - Poor. 8 out of 159 reviews
Rating 2 - Terrible. 9 out of 159 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Karen

Liked: Cleanliness, amenities
Very good location right in the beach. Very clean and large well appointed sea view room
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Very nice resort with great selections of food
Stayed 2 nights in May 2024
Verified

8/10 Good

Harry

Liked: Cleanliness, staff & service, amenities
We had a great short stay at Kaya Belek hotel. The rooms are spacious, the food was great and the staff were very attentive. The hotel is in need of a refurbishment as it looks very tired but it didn’t spoil our time. My only slight disappointment was that the gym didn’t open until 8:30am.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Petter Hodt

Liked: Staff & service
Disliked: Amenities
The quality was not what I would expect from a 5-star hotel. Air con was not working and the rooms were pretty worn down
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alex

Liked: Cleanliness, staff & service, amenities
Rooms are outdated and they don’t have AC on the hallways. Good food variety but don’t expect anything fancy. Staff was friendly.
Stayed 8 nights in Jun 2025
Verified

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

welcoming

the hotel was clean with very helpful staff . nice pools , very good dinning room and food. entertanment during the evening. there were things for children but I think the hotel is better suited to adults. the person looking after our room could not be recomended
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

RAMAZAN

Very good stafs
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Ibad ur

Liked: Staff & service
Disliked: Amenities
They need to upgrade their rooms
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Magne Steiner

Liked: Room comfort
Spa offers good massages, hammam and sauna. Indoor pool and quite good gym. Main impression: + good location, beach, tennis, garden and relatively good kitchen. What we did not like: Many of the Staff members are lacking proper education, training and language skills. One young man in reception behages in a quite rude manner and not as expected from a professional reception. - the room had several defects and lack of maintenance (damage main door, balcony door lock, lamp) Overfall impression. Good location and several Staff members (especially) with Krigisi og Kurdish original was friendly and professional ambassadors of the hotel. However, on many points Kaya Belek Hotel delivers weaker result than other 5 star hotels in Turkey. This can be improved!
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

yasar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i stayed here for 6 nights and it was my best holiday ever with all amenities, all you need to keep u you busy is at kaya belek i enjoyed the swim here All staff were lovely always come to offer you drinks and snacks, the main restaurant was outrageous with all kind of food from meat to dessert and sitting area was fabulous, food, staff,chef restaurant is 10/10 in the main restaurant my favourite staff was mehmet and from the lobby was huseyinuguten with roll skates both were very friendly. excellent overall would recommend my friends and family to enjoy here at kaya belek
Stayed 6 nights in Apr 2024
Verified

8/10 Good

Nizar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent resort for large family with small children for the price and all inclusive meal deal and excellent location. Room AC was not cool enough but managed to adjust after 2 days. the buffet was exceptional
Stayed 5 nights in Aug 2022
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service
The WIFI WAS VERY SLOW AND TURNING ON AND OFF
Stayed 1 night in Jul 2025
Verified

8/10 Good

Neil

Fantastic food, very attentive staff, beautiful surroundings but tired rooms. Laminate flooring in rooms lifting and chipped at edges. Rooms are in need of a full refurbishment.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Hadeel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The furniture is old. We aaked to change the room because the floor and the rooms smell like mold. But the staff were friendly and the service was ok ... The best part was the swimming pool and the activities "happy environment"
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort. Room for improvement.

We had a wonderful time at Kaya Belek. The hotel was nice but there is room for improvement. I was shocked to see the use of plastic straws. I think they should replace them with more eco-friendly options. The air-conditioning should be improved in the whole resort. There are areas of the resort which don't feel too comfortable. Evening entertainment was amazing. the 9:15 shows at the theatre are wonderful. Themed dinner buffet can be introduced. Like a section of buffet could be reserved for themed section. Like, Mexican, Chinesse, Indian, etc.
Stayed 6 nights in Aug 2023
Verified

6/10 Okay

Aylin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The food was of very good quality and a lot of different varieties. The room was big and perfect for our needs, even though the room was outdated it was clean and spacious. Special thanks to Cengiz at the poolbar who was one of the most hospitable person at the hotel. Having that said, the FO team could be a lot more welcoming and explaining of where to find the towels or where the restaurant is located etc. they gave us the room key and that was it after waiting for them to finish their conversation. As written in multiple reviews, the hotel is a bit outdated which is more than fine. However, the dumped some old sunbeds and trash in a corner at the pool which wasn’t pleasant to look at and could be easily solved. The kids was not invited by its facilities and should be renovated. The staff at the kids club were fantastic though and they did a lot of great activities. Overall, we had a good time but stayed in better hotels in the regions.
Stayed 4 nights in Oct 2024
Verified

6/10 Okay

Craig

Liked: Cleanliness, staff & service, room comfort

Poor communications

We booked this hotel as a better option than our previous after Ironman race, however when we wanted to add some nights we didn’t get a response from The hotel, I called and the reservations team stated it would be ok and some e will call me but this didn’t happen, upon arrival We were advised that they were fully booked so no extra nights were possible. They says they didn’t see the messages on the system but we did this through hotels.com messaging. It means we had to find another hotel for our additional two nights. Whilst at the hotel you notice that some areas are in need of updating and the room keys are a nightmare I had to go back to reception on every occasion to sort it out.
Stayed 3 nights in Nov 2024
Verified

2/10 Terrible

HALIL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful hotel, deceptive photos. I’ve stayed in many hotels in Antalya from Kas all the way to towards Alanya. I’m also a business traveller that goes to a lot of standard hotels. This hotel is falling apart , extremely out dated and not a 5-star resort. The hotel is stuck in the 80s with a lot of things broken. Beds are wildly uncomfortable please read other reviews about this. AC doesn’t cool the room down. Crowded and unsanitary please see photos. Do not stay here this isn’t a decent hotel. I wish I could get my money back but I’m more upset about the ruined experience with my family. Such deceptive photos The service team was decent and the food is good. But that’s about it The hotel guest relations manager threatened me with having their lawyers take down the review so I wish her the best of luck!
Mold in bathroom
Rooms dusty and unkept
Old and deteriorating building
Stayed 4 nights in Sep 2024
Verified

2/10 Terrible

Ecem

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay — Not Worth the Price

It was a very bad experience. The doors are designed to open with electronic cards, but they often don’t work properly. The rooms and hallways smell terrible. The towels in the room were torn. The pools shown on the left side of the hotel’s promotional photos are actually part of Kaya Palazzo, not this hotel — yet they misleadingly present them as their own. We were entitled to an à la carte dinner, but when we tried to make a reservation, we were told it was fully booked for four consecutive days and were not accommodated. The sunbeds are old and made of plastic. The floor tiles and ceramics are broken and poorly maintained. The food quality is low — they sometimes serve meals left over from the previous day or even two days ago. The alcoholic drinks are of the lowest quality. There’s only one type of beer available: Efes. For kids activity many children were turned down, as the activities had very limited capacity. That created unnecessary stress for our kids and us. This hotel is absolutely not worth the price. Avoid it at all costs.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Robert James

Liked: Cleanliness, staff & service, property conditions & facilities

Kaya Belek Hotel -

We enjoyed our stay Kaya Belek hotel, the room was spacious, but beds were very basic with little comfort. Bathroom with rain shower was also a very nice touch, but daily toiletries were just dropped on counter and toilet paper rolls left out, never really straightened out. It shows lack of training or care by room cleaning staff. Food and drink throughout dining and bars in hotel were very good with nice service. Attentive service by all staff throughout the property. Kudos to the pool bar wait staff on roller blades, now that I have never seen in 35 years in the travel business and was impressed at their skill and level of customer service effort. The only disappointment was lack info provided at check in on the property, a map to where everything was ?, it took me a while to find the fitness room, no golf info provided when asked, they just pointed to where it was, no special rates given, no info given on spa (coupon?)other dining options, etc. Everything a resort wants to upgrade its guests on, nothing was mentioned…too bad, we spent our golf money and shopped off property. No ATM for a 400 room property, disappointing. No shuttle service to near by sites like land of legends, golf courses. Many of questions above were asked to front desk staff, some of them were in new training and did not speak a lot of English. Some staff were very helpful but had limited service efforts. A North American 4 ****, which is in need in this market/area. Solid choice.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Familienfreundliches Hotel, Servicepersonal ist sehr zuvorkommend und freundlich, sauberer Strand, immer freie Liegen an Pool und Strand gefunden, auch wenn viel mit Handtüchern reserviert war.
Stayed 8 nights in Sep 2025
Verified

2/10 Terrible

Ilhan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das einzig wirklich Positive an meinem Aufenthalt im Hotel Kaya Belek war das Essen – abwechslungsreich, frisch und geschmacklich sehr gut. Leider hört der positive Eindruck dort auch schon auf. Die Zimmer sind stark in die Jahre gekommen, die Bäder wiesen deutliche Schimmelspuren auf und wirkten ungepflegt. Der Kühlschrank war verschmutzt und die Betten sehr unbequem. Die Magnetkarten für die Zimmertüren funktionierten ständig nicht, sodass ich mehrmals am Tag zur Rezeption laufen musste – sehr ärgerlich. Der Service im Restaurant war gemischt: Während einige Mitarbeiter freundlich waren, wirkten andere lustlos und teilweise unhöflich. Das Animationsteam hingegen war engagiert und hat mit seiner Freundlichkeit für gute Stimmung gesorgt. Ein weiteres Ärgernis waren die vom Hotel bestellten Taxis. Für eine kurze Strecke von etwa 6 km nach Belek und zurück wurden 25 € berechnet – trotz staatlicher Taxameterpflicht. Dass das Hotelmanagement hier keinen Einfluss nimmt, ist enttäuschend und wirkt wie stillschweigende Zustimmung zu dieser Praxis. Insgesamt war dieser Aufenthalt für mich kein erholsamer Urlaub. Abgesehen vom guten Essen konnte mich das Hotel leider in keinem anderen Bereich überzeugen. Für mich: Nie wieder.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Ilhan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das einzig wirklich Positive an meinem Aufenthalt im Hotel Kaya Belek war das Essen – geschmacklich sehr gut. Leider hört der positive Eindruck dort auch schon auf. Die Zimmer sind stark in die Jahre gekommen, die Bäder wiesen deutliche Schimmelspuren auf und wirkten ungepflegt. Der Kühlschrank war verschmutzt und die Betten sehr unbequem. Die Magnetkarten für die Zimmertüren funktionierten ständig nicht, sodass ich mehrmals am Tag zur Rezeption laufen musste – sehr ärgerlich. Der Service im Restaurant war gemischt: Während einige Mitarbeiter freundlich waren, wirkten andere lustlos und teilweise unhöflich. Das Animationsteam hingegen war engagiert und hat mit seiner Freundlichkeit für gute Stimmung gesorgt. Ein weiteres Ärgernis waren die vom Hotel bestellten Taxis. Für eine kurze Strecke von etwa 6 km nach Belek und zurück wurden 25 € berechnet – trotz staatlicher Taxameterpflicht. Dass das Hotelmanagement hier keinen Einfluss nimmt, ist enttäuschend und wirkt wie stillschweigende Zustimmung zu dieser Praxis. Insgesamt war dieser Aufenthalt für mich kein erholsamer Urlaub. Abgesehen vom guten Essen konnte mich das Hotel leider in keinem anderen Bereich überzeugen. Für mich: Nie wieder.
Stayed 7 nights in Aug 2025
Verified

6/10 Okay

Ishak

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Das Hotel ist ziemlich alt, wir mussten aufgrund von Feuchtigkeit an den wänden unser erstes Zimmer wechseln. Sowohl das erste als auch das zweite Zimmer waren nicht sehr sauber, der Boden war staubig, es waren Reste/Spielzeuge von den vorherigen Gästen auf dem Boden. Das Bett war äußerst unbequem. Die dusche hat nicht richtig funktioniert. Unser Balkon wurde nie gereinigt und aufgeräumt (wir waren 10 Tage dort). Außenanlage war auch nicht gut, die Liegen sind in einem schlechten Zustand. Es gibt nur eine station, wo man sich Handtücher holen konnte. Das einzigst positive ist das Essen und der Service/Personal in den Innenbereichen. Am strand hat es am service gemangelt.
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal der Küchen Chef ist sehr höflich und Kompitent wir würden sehr gerne im August wieder für zwei Wochen kommen. Mit freundlichen Grüßen Toni Volemann
Stayed 2 nights in Jun 2025