2/10 Terrible
Patricia
Traveled with family
Apr 24, 2025
If i could rate negative 5 i would!!
I booked a room for my elderly mom, daughter and I about a month prior to our stay and two weeks after received an email informing me that the indoor pool and hot tub were under renovations and not usable! We were however offered the pool close by , but driving distance which was obviously inconvenient since we couldnt walk to the pool in our robe and sandals from our room like planned when booked! Had i known about the pool i would not have booked there!
When we checked in we were told to get onto the nearby elevator and then off another floor and up some stairs and on another elevator and we would be on our floor! We loaded a cart full of our things and the elevator was out of order! We were then told another list of instruction through the maze of floors and stairs. We were lost and asked if someone could please guide us and the lady on the phone was rude. 45 minutes later we found our room. With my 70 yr old mother lagging behind limping because she has bad legs..
the next day we showed up for our aqua path appointment and was informed that ooops they accidentally scheduled it for the following month and offered different times that day but that didnt work with our agenda so we walked away very upset, shaking our heads, laughing at the ridiculousness of alll of it! Unbelievable!
Patricia
Stayed 2 nights in Apr 2025