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4.1 out of 5

"Staff was really nice. Rooms are updated " More

By a verified traveler on Mon 18 Sep 2023

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Hotel Description

Enjoy the free WiFi at this Bardstown hotel

In Bardstown

Within a 5-minute walk of this Bardstown hotel, you'll find Basilica of St Joseph Proto-Cathedral and Spalding Hall. Bardstown Art Gallery and Oscar Getz Museum of Whiskey are also within half a mile (1 km).

Free perks

A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like self-serve breakfast and WiFi in public areas. A business center, a garden, and a lobby fireplace are also on offer.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$97* Per night/room Apr 9 - Apr 10

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western Bardstown General Nelson ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Bardstown General Nelson

Everyone (10) Couples (4) Family (7)
5 out of 5
Staff was really nice. Rooms are updated

Posted by on Sep 18, 2023

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Comment from Hotel Management

Sep 19, 2023 by Guest Relations Specialist

We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

5 out of 5
Convenient

Posted by on Jun 22, 2023

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Comment from Hotel Management

Jun 22, 2023 by Guest Relations Specialist

Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

5 out of 5

Posted by on Feb 12, 2023

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Comment from Hotel Management

Oct 29, 2023 by Manager

Hello Robert,Thank you for rating our hotel with a perfect score! We are delighted to hear that you had a great experience during your stay. We look forward to welcoming you back in the future.

5 out of 5
Ease of checking in. Room was neat and clean. Shower worked well. Breakfast was good. I have no complaints.

Posted by , from PIKETON on Oct 22, 2022

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Comment from Hotel Management

Oct 23, 2022 by Manager

Hello DELMAR,Thank you for sharing this experience with us. We truly value you feedback with regards to our breakfast and your insights regarding our shower. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4 out of 5
nonthing

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 3, 2022 by Manager

Hello John, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

5 out of 5
Exceptional cleanliness!! Friendly staff! Will be back when visiting again!

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 17, 2021 by CARRIE

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Short shower, like literally for jockeys, but otherwise very clean and breakfast was good.

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 27, 2021 by CARRIE

Thank you so much for your feedback. We are so glad you enjoyed your stay with us and hope you visit again!

5 out of 5
Great hotel!

Posted by on Aug 13, 2021

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Comment from Hotel Management

Aug 13, 2021 by Carrie

Thank you for staying with us! Your feedback is very important!

5 out of 5
This hotel was great for the price. It was clean and simple. The staff were very nice! It was perfect for a one night stay during our weekend trip.

Posted by on May 9, 2021

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Comment from Hotel Management

May 11, 2021 by Carrie

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by carrie

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

About the SureStay Hotel by Best Western Bardstown General Nelson

Location 411 West Stephen Foster Ave, Bardstown, KY 40004

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and a garden are also featured at SureStay Hotel by Best Western Bardstown General Nelson. Self parking is free. Smoking is allowed in designated areas at this Bardstown hotel.

  • 48 guestrooms or units
  • Meeting rooms
  • Breakfast available (free)
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Bardstown General Nelson offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. This Bardstown hotel provides complimentary wireless Internet access. Business-friendly amenities include phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private outdoor space
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Braille or raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • SureStay Hotel by Best Western Bardstown General Nelson Hotel
  • General Nelson Inn Bardstown
  • General Nelson Bardstown
  • General Nelson

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.