4/10 Poor
teresita
Traveled with family
Aug 21, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was told there was air conditioning in the room but it sounded like a fan. It was noisy and the only reason why we could sleep was because we were tired from all day activities. I didn't complain on the first night because i was booked only for 2 nights. when we came from back to the hotel on our first night from coming back from city center the window was wide opened which we didn't do. Now if there was an air condition in this room why would someone ( I would imagine the housekeeping but I could be wrong) would leave the window open. It was damp/humid in the room after midnight and I wasn't going to go downstairs to let them know. There was no thermostat to adjust the room temperature. There was a piece of some kind of tape covering this piece that could only appeared like a thermostat. I mentioned about it on my check out and I was told, "why didn't you tell us?" The Day staff was wonderful. She told us where to go to dine and she drew us a map where the train station"s location. It was a good 15 mins walked to the train station. A little tiring by the end of the day. walk all day. The laundromat was 10 mins walk from the hotel but was very convenient. Our experience on this hotel was completely different from the first holiday inn express at Lisbon, Portugal.
teresita
Stayed 2 nights in Jul 2025