6/10 Okay
Andy Xihuan
Traveled with family
Apr 10, 2025
Liked: Cleanliness, staff & service, amenities
I would say this hotel is a 4.5/5 on a normal stay, but for our experience it was a 3.5/5.
The reason is lower because of the followings:
-on my third morning there, the A/C pipe was clogged and water leaked from the ceiling overnight and dripped all over the counter and formed a pool of water on the floor. Unfortunately, I left my belt bag and purse on the counter and both of them got wet including the contents inside (money, and other items). When I called and reported the issue they sent the maintenance engineer right away. The engineer came with a vacuum and suctioning pipe (looks like this is not something new), and cleaned up the water on the ceiling and the floor only. Then he called in house keeping, and the house keeping came and only mopped the floor. That was it, so neither of them clean up the counter nor apologize for the incident or my water soaking belt bag and purse. Also, no hotel management follow up or apologize for the inconvenience and personal items they have damaged.
But overall, we still enjoy the hotel due the the followingsL
-nice lobby
-friendly staff at the front desk and lobby
-allowed early check-in at noon (normal check in time is 2pm)
-convenient location - lots of restaurants in the neighborhood, right next to a shopping plaza with a food court
- spacious family suite
- the suite we had was clean
Andy Xihuan
Stayed 6 nights in Mar 2025