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Veranda Chiang Mai Suite

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Property amenity
Check-in/check-out kiosk
Luxury Suite, 2 Bedrooms | Premium bedding, Select Comfort beds, minibar, in-room safe
2 bars/lounges, poolside bar
2 restaurants; breakfast, lunch, and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
192 Moo2 Banpong, Hang Dong, Chiang Mai, 50230
  • Place, Doi Suthep-Pui National Park
    ‪1 min walk‬
  • Place, Wat Aranyawat
    ‪1 min drive‬
  • Place, Chiang Mai Night Bazaar
    ‪27 min drive‬
  • Airport, Chiang Mai (CNX-Chiang Mai Intl.)
    ‪22 min drive‬

Room options

View all photos for Comfort Studio, Garden View

Comfort Studio, Garden View | Premium bedding, Select Comfort beds, minibar, in-room safe

Comfort Studio, Garden View

  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom | Premium bedding, Select Comfort beds, minibar, in-room safe

Luxury Suite, 1 Bedroom

  • Garden view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Premium bedding, Select Comfort beds, minibar, in-room safe

Luxury Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1335 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Villa, 3 Bedrooms, Private Pool

Luxury Villa, 3 Bedrooms, Private Pool | Bathroom | Rainfall showerhead, free toiletries, hair dryer, bathrobes

Luxury Villa, 3 Bedrooms, Private Pool

  • Garden view
  • 4521 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed
  • Free WiFi

View all photos for Comfort Studio, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Comfort Studio, Garden View

  • Sleeps 2
  • Free WiFi

View all photos for Luxury Villa, 3 Bedrooms, Private Pool

Premium bedding, Select Comfort beds, minibar, in-room safe

Luxury Villa, 3 Bedrooms, Private Pool

  • Sleeps 7
  • Free WiFi

View all photos for Luxury Suite, 1 Bedroom

Premium bedding, Select Comfort beds, minibar, in-room safe

Luxury Suite, 1 Bedroom

  • Sleeps 5
  • Free WiFi

About the neighborhood

Hang Dong

In Hang Dong .You'll be within half a mile (1 km) of Doi Suthep-Pui National Park and 2 miles (3 km) of Wat Aranyawat with a stay here. Tat Krok Waterfall and Wat Phra That Doi Kham are also within 6 miles (10 km).
View more Resorts in Hang DongOpens in a new window

What's nearby

  • Doi Suthep-Pui National Park - 1 min walk - 0.0 miles
  • Wat Aranyawat - 1 min drive - 0.5 miles
  • Nimmanhaemin Road - 23 min drive - 8.7 miles
  • Tha Phae Gate - 26 min drive - 13.8 miles
  • Chiang Mai Night Bazaar - 27 min drive - 13.8 miles

Getting around

  • Saraphi Station - 20 min drive
  • Chiang Mai Intl. Airport (CNX) - 32 min drive

Restaurants

  • ‪เสพย์ศิลป์ กลิ่นกาแฟบ้านนอก Bannok Cafe - ‬4 min drive
  • ‪More Coffee - ‬13 min drive
  • ‪บ้านสวนกาแฟ (Baan-Suan-Ka-Fé) - ‬7 min drive
  • ‪Praw&Plean - ‬7 min drive
  • ‪The Farmer's Lab - ‬3 min drive

About this property

Veranda Chiang Mai Suite

Family-friendly upscale resort with 2 restaurants
Veranda Chiang Mai Suite offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A children's pool, a sauna, and spa services are also featured at the luxury Veranda Chiang Mai Suite. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

This 5-star Hang Dong resort is smoke free.

  • 33 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Veranda Chiang Mai Suite offers 33 air-conditioned accommodations with fireplaces and DVD players. Rooms open to balconies. Select Comfort beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room microwaves, coffee/tea makers, and minibars. Bathrooms include rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Veranda Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property grounds
Chantra Khiri Chalet Chiang Mai
Hang Dong
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 38 reviews
$157 nightly
The price is $170
Jun 22 - Jun 23
Total with taxes and fees
Chantra Khiri Chalet Chiang Mai

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: THB 683 for adults and THB 460 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Paper towels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: THB 4500
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: THB 5500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Veranda Chiang Mai Suite

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 2000 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 683 for adults and THB 460 for children
  • Airport shuttle fee: THB 1200 per vehicle (one way)
  • Early check-in fee: THB 4500 (subject to availability)
  • Late check-out fee: THB 5500 (subject to availability)
  • Rollaway bed fee: THB 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Veranda Chiang Mai Resort
Veranda High Residence Hang Dong
Veranda High Residence Hotel
Veranda High Residence Hotel Hang Dong
Veranda High Residence Chiang Mai Province, Thailand - Hang Dong
Veranda Chiang Mai Hang Dong
Veranda Chiang Mai Resort Hang Dong
Veranda High Residence by Veranda Chiangmai The High Resort 

Frequently asked questions

How close is Veranda Chiang Mai Suite to the airport?

Veranda Chiang Mai Suite is 11 mi (32-min drive) away from the Chiang Mai Intl. Airport (CNX) airport, the closest popular airport to the property.

How much does it cost to stay at Veranda Chiang Mai Suite?

As of Jun 11, 2026, prices found for a 1-night stay for 2 adults at Veranda Chiang Mai Suite on Jun 25, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Veranda Chiang Mai Suite have an airport shuttle?

Veranda Chiang Mai Suite offers an airport shuttle 24 hours a day, on request, for a charge of THB 1200 per vehicle, one way.

Does Veranda Chiang Mai Suite offer free breakfast?

Veranda Chiang Mai Suite offers free breakfast every day from 6:30 AM to 10:30 AM.

Is there a casino at Veranda Chiang Mai Suite?

No, there is no casino at this resort.

What time is check-in at Veranda Chiang Mai Suite?

Check-in start time: 2 PM; Check-in end time: 11:30 PM. Early check-in costs THB 4500 (subject to availability).

Is there free parking at Veranda Chiang Mai Suite?

This resort offers free self parking and valet parking.

Does Veranda Chiang Mai Suite have a pool?

Veranda Chiang Mai Suite features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Veranda Chiang Mai Suite have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, a poolside location, and garden views.

Does Veranda Chiang Mai Suite have a spa?

Pamper yourself with a day at Veranda Spa, where you can enjoy mani/pedis, body treatments, and body scrubs.

How close is Veranda Chiang Mai Suite to downtown Hang Dong?

Veranda Chiang Mai Suite is 4.2 mi away from Ban Pong.

Veranda Chiang Mai Suite Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 60 reviews
Rating 8 - Good. 20 out of 60 reviews
Rating 6 - Okay. 3 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 2 out of 60 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel Excellent Service , Food, Room, over all 5 Star
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in beautiful area
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice escape and contrast from busier city locations but easy access to city locations using Grab or taxi. Pool and breakfast was relaxing experience.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jason

Liked: Amenities
Beautiful resort, absolutely top class staff and such a wonderful place. This is exactly what we wanted, a resort out of the main part of town but still easy to go in town. The staff helped us find a local driver that went above and beyond (thank you again Noom). Stand out staff were May, Earth and well everyone we interacted with. I give them a 10 of 10. Also food on site was great.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

ORNUMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ที่พักสำหรับครวบครัว

ที่พักสวย สะอาด รีสอร์ทอยู่ใกล้ ไนท์ซาฟารี สวนอุทยานราชพฤกษ และวัดพระธาตุดอยคำ หลวงพ่อทันใจ เหมาะสำหรับครอบครัวไปพักผ่อนมากๆคะ
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

JOONHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

베란다하이리조트 숙박 후기

치앙마이의 우붓 느낌이었어요. 녹차밭 또는 계단식 논 형태의 조경도 좋았고, 수영장도 너무 이쁘고 좋았습니다. 조식도 괜찮았습니다.
Stayed 4 nights in Sep 2019
Verified

6/10 Okay

haerim

Liked: Staff & service
Disliked: Property conditions & facilities

좋았으나 별로

전반적으로 직원들 서비스 친절 그리고 프로그램등은 정말 좋았습니다. 그리고 수영장도 좋았구요. 근데 레지던스 가구부터 전반적으로 상태가 너무 낡고 슬라이딩 문이 계속 열려서 안 닫혔습니다. 출입구부분 공사 자재 쌓아놓고 입구에서 직원들이 차를 세차하고있어서 기분이 별로..였네요. 에어컨에서 하수구?똥냄세 죽는줄 알았어요. 조식도 그럭저럭. The Staffs are great. They are kind and helpful. But the building and room's very old. The sliding door of restroom was keeping open. The worst thing was smell of air conditioner.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3rd time visiting here with family & still wonderful! Incredibly kind, caring & attentive staff. Just what we wanted. Younger daughter (& family) surprised by a birthday cake organised by Khun Fern who went over & beyond in service & kindness! Highly recommended & will revisit.
Stayed 8 nights in Jul 2019
Verified

4/10 Poor

Ginny

Disliked: Cleanliness, staff & service, property conditions & facilities

有很大改善空間的酒店

整理環境非常棒，但是房間內不是非常整潔，我們是入住雙臥室房型，廚房的整潔度不足，有待加強。 入住其間也預訂了酒店內的SPA，非常不滿意芳療師的手法，我們母女三人從沒體驗過如此差勁的SPA，收費很貴，但根本沒有享受到該有的服務，真的有很大的改善空間。 酒店附設的kid’s club也需改善，俱樂部的哥哥姐姐一點也不友善，小孩在裡面也沒有跟小孩有任何互動，非常冷淡。
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
수영장과 조식이 좋았습니다. 숙소는 생각보다 오래된 느낌. 치앙마이 시내와 떨어져있어서 할게 없었네요. 1박하기엔 좋아요
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The resort architecture is really spectacular and inspiring. A wonderful place to relax and seek quiet. However, the interior detailing is not always up to the mark - small details that mar the overall impression - like for example the clutter around the entrance to 'Higher Room', the breakfast restaurant. The rooms are spacious and nice - I would have preferred that the small bed in front of the terrasse door seemed strange in the room. The large bed is rather hard and there is no choice in pillows. The two pillows on the bed were too large and hard for me. There could also be more towels .. needed for hairwash etc. Finally, arriving by car it was quite difficult to find the property and there were no signs before reaching the property. A detailed map on the web would have made it so much easier.
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

JD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment with helpful and friendly stuff. Will definitely visit again in short while.
Stayed 2 nights in Feb 2019
Verified

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very frindly and helpfully in the restaurant and in the reception, my two bedrooms suite very dirty and so old furniture. I complained and they gave me free dinner to be silence.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

NN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Good staff Clean facility Great service
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, excellent staff. Would recommend to anyone traveling to Chiang Mai.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Lendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star peacefulness

Stunning setting with amazing service. A slice of heaven up in the clouds.
Stayed 5 nights in Oct 2018
Verified

8/10 Good

Yuk Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是次是本人第一次入住清邁陽台式渡假村，感覺非常良好，服務員有優質工作態度，房間也很整潔，大致上滿分評分👍
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Bene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un cadre de rêve , un endroit sublime.

Tout a été parfait. Le lieu est magnifique, entouré par les montagnes avec vue sur un magnifique temple blanc. Petit dej delicieux. La piscine est splendide. Notre sejour a duré seulment trois jours, mais on aurait du rester beaucoup plus.
Stayed 3 nights in Jul 2018
Verified

10/10 Excellent

ploy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

โรงแรมสงบๆจากเสียงรบกวน

โรงกว้างมีที่ให้เด็กๆวิ่งเล่น ชอบห้องพักที่โซฟาคล้ายๆเตียงเล็ก ที่นอนเลือกแบบเดี่ยวเล็กไปนิดนึง โดยรวมดี
Stayed 2 nights in Feb 2018
Verified

6/10 Okay

Q.G.

山岳ホテル

このホテルはズバリ、あくまでも自然を楽しみ、ゆっくりした滞在を望む人向きであり（だから欧米人の比率が高かったのかも）、空港、ダウンタウンからは片道車で30分以上掛かるし、ホテルのシャトルバスも1日往復１～２便と市内観光地、食事場所へのアクセス面では正直非常に不便。またレストランも朝食場所ともう一か所、半屋外（到着時夜、面倒臭いのここで晩飯を取ったが、気温がかなり下がり寒く風邪引きかけた。雨の日は多分ほぼ使えない）の２か所のみで、味は悪くないがホテルなので当たり前の様に高い。施設も売り物の絶景プールは悪くないが、ビーチチェアーが少なく場所取り合戦が激しいそう。 このホテルから観光に行くにしても、ハイヤーを一日、半日で借りる必要あり、ホテルで予約お願い するとウソだろ？と思うほど高かったので、空港から乗ったタクシーの運転手に連絡取り、交渉してほぼ１日フルで使って、１，５００バーツで済ませたのはラッキー。スタッフの対応に関しては人に依るも総じてあまり好印象ではなかった。また宿泊したいか？と問われると正直、、、。 ただ同じ様な自然の中にある、ラクジュアリーホテルが近くに数件あるが、予約が遅かったのもあり、目が飛び出る位高いので、コスパで言うともしかしたら悪くないのかも知れません。
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

Andi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kleines Paradies in den Hügeln von Chiang Mai

Das Hotel bzw die Anlage ist wunderschön. Abends brennen im Außenbereich Fakeln, der Infinty Pool bietet eine großartige Aussicht auf die Hügel und das Personal ist extrem zuvorkommend wie überall in Thailand. Die Lage in den Hügeln bietet Ruhe, allerdings braucht man auch entsprechend lange in die Stadt. Das Hotel bietet drei kostenlose shuttle am Tag, ein Taxi kostet 500 Baht.
Stayed 4 nights in Jan 2018
Verified

10/10 Excellent

keng

Liked: Staff & service

Spectacular view and nice weather

The decorations are amazing. But there should be the better breakfast compared with the other chain of MGallery
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가볼만한 호텔입니다.

조용함,아름다움 그리고 친절한 서비스가 좋았습니다. 단지 샤워실과 화장실문을 공용으로 사용하는 스타일이라서 약간 불편했는데 큰 문제는 아니였습니다.
Stayed 1 night in Nov 2017
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service by the hotel

i Love Chiang Mai , people r friendly and helpful until I stay in veranda ,I have totally different kind of feeling . this is my second time to stay here since I really love the nature setting of the hotel. However, The front desk gave me a strong feeling that they are racial especially if you r asian looking . Not the only time we were offered dated or broken guest room and kinda rude assist by them compare to western guest , as a return guest I dun think they care, since they have no data about whether how many times you were staying in their property . We suppose to check in at 2 , we were there at around 3 , but we r the only guest to be asked for delay the check in time till 4:30 or even late, no welcome drink, nothing , but a rude conversation offer as a welcome . Perhaps because we made reservation thus hotel.com rather than their our reservation , it’s seems all the email and requests they will not reply ! I can feel they just dun give care for our stay.we were offered the guest room with the terrible smell of the toilet , I am sure they notice there ‘r problem of the guest room , that’s why as Asian , we were being offered a terrible room . We r here for vacation, we hate complaining , but we have no choice cause we are not here to suffer ! I was thinking to go visit their other properties in Pattaya and etc, but I think it’s time to break up with the Veranda chain , this is the worst service I ever received from the veranda high resort .
Stayed 2 nights in Oct 2017
Verified

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place away from downtown

This place is very nicely designed as a sort of eco-friendly resort that blends into the environment which is in the hills of Chiang Mai away from the bustling downtown. The rooms seemed like a time share resort a lot of storage cabinets and kitchen. However, there were no plates or utensils. The dining is exquisite but more expensive than local food courts. To save some money, we brought some meals back to the room from these food courts but also had to purchase some paper plates/utensils to eat it. There are golf courses nearby and a nice spa at the hotel. Since we had a 6 week old with us, we were just looking for a quiet place to get away and enjoy each other and our new baby. The night dining is outside and is designed with a glass roof way overhead to block the rain. It was very nice with no real mosquito problem while we ate. They have a shuttle service to take you anywhere on the grounds you want to go, which was nice when it was raining. The infinity pool has a great view. The breakfast buffet was delicious. They didn't offer bar soap for the sink to wash our hands but provided it once we requested. They did provide a "detergent" with the usual toiletries, although we weren't sure whether that was for washing clothes or what. It certainly wasn't to wash dishes! Wifi was horrible! All in all, this place was not a perfect fit for us at this time, but we did enjoy it and would recommend for people who want to get away totally from downtown and enjoy nature.
Stayed 3 nights in Sep 2017