4/10 Poor
Lynette
Mar 17, 2025
BEWARE!
Checkin was terrible! Despite having prepaid 2 nights and had stayed there on 2 previous occasions I was asked for photo ID. AS I wasnt driving and naturally didnt have my passport as I am a Kiwi travelling in NZ That wasnt possible. Despite arguing my case they were not going to allow me to stay. I have NEVER been asked this in the past at any NZ accomodation and certainly never been refused a stay. After much searching I luckily found a photo on my phone from 2 years ago of my passport which they finally accepted as ID. Interestingly 2 days later I was staying at an hotel in Wellington for a night and was NOT required to produce photo ID
This is unacceptable and I will NEVER stay at Ascotia again
Lynette
Stayed 2 nights in Mar 2025