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4.6 out of 5

"Close to Sante fe and it's our drive to MOAB and Utah " More

By a verified traveler on Thu 18 May 2023

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Hotel Description

3-star hotel near Santa Ana Star Casino

In historical district

With a stay at this Bernalillo hotel, you'll be steps from Santa Ana Star Casino and within a 15-minute walk of Santa Ana Golf Club. Coronado Historic Site and J&R Vintage Auto Museum are also within 2 miles (3 km).

Business services

This smoke-free hotel features 2 spa tubs, an indoor pool, and a restaurant. Traveling on business? Take advantage of the 7 conference rooms, as well as the business center and free WiFi in public areas. Free self parking, a garden, and express check-out are also offered.

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Jun 4 - Jun 5

Luxury Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 2 Queen Beds (Mountain or Golf Course View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Santa Ana Star Casino Hotel ratings based on 50 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Santa Ana Star Casino Hotel

Everyone (21) Couples (10) Family (15)
5 out of 5
Close to Sante fe and it's our drive to MOAB and Utah

Posted by on May 18, 2023

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Comment from Hotel Management

May 19, 2023 by Brandon

Dear Loren,Thank you for your input. I see that your stay was convenient and enjoyable! Striving to do better for all our guests and making every stay great is our goal. We are looking forward to hosting you again.

5 out of 5
Was great!!

Posted by , from LA PLATA on May 13, 2023

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Comment from Hotel Management

May 13, 2023 by Front Desk Shift Manager

Dear Donald,Thank you for taking the time to respond to our survey. Your feedback is essential to us. I see that you enjoyed your stay. Striving to do better for all our guests and making every stay a great one is our goal. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

4 out of 5
Wonderful room and very comfy king size bed. Towels were very rough and past visits they were soft.

Posted by , from FARMINGTON on Apr 17, 2023

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Comment from Hotel Management

Apr 22, 2023 by Front Desk Shift Manager

Dear Carol,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I apologize on my late replyIsee that you enjoyed your stay. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

5 out of 5
Karen at the front desk was super friendly and helpful On business arrived late, but was able to get something to eat there at hotel and do a little bit of gambling. Room was very nice and clean. Karen set me stay is a very positive mood

Posted by on Apr 16, 2023

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Comment from Hotel Management

Apr 17, 2023 by Front Desk Shift Manager

Dear Rebecca,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I see that you enjoyed your stay. We will share your nice comments with Karen. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

5 out of 5

Posted by on Apr 9, 2023

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Comment from Hotel Management

Apr 29, 2023 by Front Desk Shift Manager

Dear Rocinda,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I see that you enjoyed your stay. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

5 out of 5
Check in lady was warm and inviting.

Posted by on Apr 1, 2023

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Comment from Hotel Management

Apr 2, 2023 by Front Desk Shift Manager

Dear Betsy,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I see that you enjoyed your stay. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

5 out of 5
Reception by staff at check in was very inviting!

Posted by on Mar 31, 2023

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Comment from Hotel Management

Apr 2, 2023 by Front Desk Shift Manager

Dear Betsy,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I see that you enjoyed your stay. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

5 out of 5

Posted by on Mar 31, 2023

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Comment from Hotel Management

Apr 22, 2023 by Front Desk Shift Manager

Dear Michelle,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I see that you enjoyed your stay. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

5 out of 5
Hotwl is always awesome. Very clean and the staff is great

Posted by on Mar 11, 2023

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Comment from Hotel Management

Mar 12, 2023 by Front Desk Shift Manager

Dear Ricardo,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I see that you enjoyed your stay. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

5 out of 5

Posted by on Feb 23, 2023

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Comment from Hotel Management

Mar 17, 2023 by Front Desk Shift Manager

Dear Trina,Thank you for taking the time to respond to our survey. Your feedback is essential to us. Striving to do better for all our guests and making every stay a great one is our goal. I see that you enjoyed your stay. Know that we are staffed 24/7 and available to answer any questions and address any concerns.

About the Santa Ana Star Casino Hotel

Location 54 Jemez Canyon Dam Rd, Bernalillo, NM 87004

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 1 to August 1:

  • Laundry facilities

Property Features

Santa Ana Star Casino Hotel offers its guests 2 spa tubs and an indoor pool. There's a restaurant on site. There's an onsite business center. Public spaces have free WiFi. There are 7 meeting rooms available. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Santa Ana Star Casino Hotel. Free self parking is available. This 3-star Bernalillo hotel is smoke free.

  • 204 guestrooms or units
  • 12000 sq ft of conference space
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Santa Ana Star Casino Hotel offers 204 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 49-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Choices Food Court - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

2 spa tubs are on site along with an indoor pool.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Santa Ana Star Casino Hotel Bernalillo
  • Santa Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • ta Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • Santa Ana Star Casino Hotel
  • Santa Ana Star Casino Hotel Hotel
  • Santa Ana Star Casino Hotel Adult Only
  • Santa Ana Star Casino Hotel Bernalillo
  • Santa Ana Star Casino Hotel Hotel Bernalillo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.