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4.7 out of 5

"Beautiful views and casino " More

By a verified traveler on Tue 23 Nov 2021

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Hotel Description

3-star hotel near Santa Ana Star Casino

In historical district

With a stay at this Bernalillo hotel, you'll be steps from Santa Ana Star Casino and within a 15-minute walk of Santa Ana Golf Club. Coronado Historic Site and J&R Vintage Auto Museum are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 7 conference rooms, business center, and express check-out. A restaurant, a 24-hour front desk, and a garden are also provided.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 204 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, down comforters, and free local calls are also available. Housekeeping is available on request.

Luxury Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Jan 27 - Jan 28

Luxury Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 2 Queen Beds (Mountain or Golf Course View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Santa Ana Star Casino Hotel ratings based on 87 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Santa Ana Star Casino Hotel

Everyone (40) Couples (20) Family (26)
5 out of 5
Beautiful views and casino

Posted by on Nov 23, 2021

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Comment from Hotel Management

Nov 23, 2021 by Front Desk Shift Manager

Dear Sharnae, Thank you for taking the time to review our property. We truly appreciate your business and your trust in us. I am happy to hear that our staff and services met your needs and expectations. We look forward to having you back to our hotel in the near future.

5 out of 5
Great place to stay, friendly staff and service, clean rooms.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 22, 2021 by Front Desk Shift Manager

DearAndrew, Thank you for taking the time to review our property. We truly appreciate your business and your trust in us. I am happy to hear that our staff and services met your needs and expectations. We look forward to having you back to our hotel in the near future.

4 out of 5
The stay at the hotel was wonderful. The room was clean the staff was friendly my family felt safe. The pool was closed and the kids were disappointed but everything else was great.

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 15, 2021 by Front Desk Shift Manager

Dear Morgan, We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to improve and deliver exceptional service to all of our guests. We hope you come and stay with us again.

5 out of 5
Very clean, smelled great.

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 18, 2021 by Front Desk Shift Manager

Dear Janet, Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

5 out of 5
I liked everything overall

Posted by , from Albuquerque on Sep 4, 2021

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Comment from Hotel Management

Sep 5, 2021 by Front Desk Shift Manager

Dear Morinda, Thank you for taking the time to respond to our survey. We are happy that you enjoyed your stay with us. We look forward to seeing you again. If there is anything that we can assist you with fee free to reach out to us.

5 out of 5
quiteness and friendliness nothing I didn't like, it was all good

Posted by on Aug 24, 2021

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Comment from Hotel Management

Sep 10, 2021 by Front Office Shift Manager

Dear Emerson, Thank you for the 5 star review on our property. We very much appreciate your detailed review. We are all working very hard to keep our guest safe, and to make you feel at home.

3 out of 5
Emphasis on cleaning and other Covid prevention measures was noted and appreciated.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 9, 2021 by Front Desk Shift Manager

Dear Guest, We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to improve and deliver exceptional service to all of our guests. We hope you come and stay with us again.

5 out of 5

Posted by on Aug 4, 2021

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1 out of 5

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 19, 2021 by Front Office Shift Manager

Dear Guest, Thank you for your review and for choosing our hotel. I do apologize for the inconveniences you experienced here at our hotel. I do hope there is a chance to have you return and give us another try.

5 out of 5

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 16, 2021 by Front Office Shift Manager

Dear Guest, Thank you for the 5 star review on our property. We very much appreciate your review. We are all working very hard to keep our guest safe, and to make you feel at home.

About the Santa Ana Star Casino Hotel

Location 54 Jemez Canyon Dam Rd, Bernalillo, NM 87004

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 1 to June 1:

  • Bar/Lounge
  • Fitness facilities
  • Laundry facilities
  • Spa tub
  • Swimming pool

Property Features

There's a restaurant on site. Public spaces have free WiFi. You'll find a business center on site. There are 7 meeting rooms available. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Santa Ana Star Casino Hotel. Free self parking is available. This 3-star Bernalillo hotel is smoke free.

  • 204 guestrooms or units
  • 12000 sq ft of conference space
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Santa Ana Star Casino Hotel offers 204 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 49-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Choices Food Court - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Santa Ana Star Casino Hotel Bernalillo
  • Santa Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • ta Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • Santa Ana Star Casino Hotel
  • Santa Ana Star Casino Hotel Hotel
  • Santa Ana Star Casino Hotel Adult Only
  • Santa Ana Star Casino Hotel Bernalillo
  • Santa Ana Star Casino Hotel Hotel Bernalillo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.