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"Website says that hotel check in is at the casino; not true. Website and front desk says there is breakfast room service; again, not true. Darnit! i ... " More

By a verified traveler on Fri 25 Feb 2022

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Hotel Description

4-star golf resort near Isleta Casino

Near the airport

You'll be within half a mile (1 km) of Isleta Casino and 9 miles (15 km) of Isleta Amphitheater. Albuquerque Dragway is within 9 miles (15 km) and Isotopes Park is within 12 miles (20 km).

27-hole golf course

This traditional resort features a golf course, a casino, and a full-service spa. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and free airport shuttle. Enjoy a meal in one of the 3 restaurants and free perks like free self parking and WiFi in public areas.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$169* Per night/room Oct 9 - Oct 10

Standard Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Isleta Resort and Casino ratings based on 28 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Isleta Resort and Casino

Everyone (12) Couples (8) Family (9)
3 out of 5
Website says that hotel check in is at the casino; not true. Website and front desk says there is breakfast room service; again, not true. Darnit! i

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 25, 2022 by D. Moran

Hello Kate S. Thank you for your recent stay and review. Also, thank you for advising us of one note we missed when updating our policies which we have now corrected. Yes, our lobby doors are back open. We do, however, still have room service available for breakfast. Again, thank you for your feedback.

5 out of 5

Posted by on Feb 17, 2022

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5 out of 5
The staff was excellent...courteous, helpful, pleasant and accommodating. The room was very nice and the Casino very clean. Ed

Posted by on Nov 17, 2021

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Comment from Hotel Management

Nov 17, 2021 by D. Moran

Hello Edward, What a stellar review! Thank you for staying with us and for sharing your experience. We hope to have you here again soon!

1 out of 5
Nice enough place, but due to covid restrictions checking in to the hotel is a real headache.

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 15, 2021 by D. Moran

Hello Robert, Thank you for your recent stay and review. We understand our Covid policies make things a little inconvenient for our guests. We hope to be able to lift some of our restrictions soon. Thank you.

2 out of 5
Nothing

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by D. Moran

Thank you for your recent stay and review. We understand our Covid policies make things a little inconvenient for our guests. We hope to be able to lift some of our restrictions soon. Thank you.

3 out of 5

Posted by on Jul 31, 2021

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2 out of 5
Due to covid, all but 1 entrance are closed. Had to walk quite a way to get in and then walk all the way back (inside) to check in. Lol, then a great distance to gather our stuff from car to , well you get the idea. Very frustrating. However, the staff was amazing and the room is very nice. We even got a view of a parking lot and roof!

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 24, 2021 by D. Moran

Thank you for your recent stay and feedback. We understand the inconvenience of our current process. We hope to be able to ease restrictions in the near future. Thank you.

5 out of 5

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 17, 2021 by D. Moran

Thank you for your recent stay and rating.

5 out of 5
Great food. Just all round good time.

Posted by on May 25, 2021

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Comment from Hotel Management

May 25, 2021 by D. Moran

Thank you for your review and rating!

2 out of 5
We specifically booked this hotel for the spa and pool only to find out it was closed without any warning. The staff was not apologetic at all. They did not have any amenities open and did not offer any other places to go for the spa. The only way to enter the hotel was through the Casino (they closed and locked the main entrance to the hotel) maybe because of Covid? But that did not make sense to us to have everyone go through one entrance where everyone who is gambling went through which means more exposure. They also told us we had to get a players card to enter even though we were not planning on gambling. They did not have anyone to help us with our luggage and when we finally found a luggage cart and tried to go through the casino entrance staff didn’t even hold the door for us. They just watched us struggle to get through the door. Very disappointed in this hotel. Knowing the hospitality industry this is not the proper way to handle a hotel. Very disappointed!

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 23, 2021 by D. Moran

Thank you for your feedback.

Property Features

Isleta Resort and Casino offers its guests a full-service spa, a golf course, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 30000 square feet (2787 square meters) and includes a conference center. A casino, an outdoor pool, and a fitness center are also featured at the business-friendly Isleta Resort and Casino. A roundtrip airport shuttle during limited hours, a train station pick-up service, and a train station drop-off service are free. Limited free parking is available on a first-come, first-served basis. This 4-star Albuquerque resort is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 2009
  • Casino
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Isleta Resort and Casino offers 201 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Albuquerque resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Isleta Resort and Casino has 3 restaurants serving breakfast only.

Chills - This coffee shop specializes in American cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course. An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Isleta Resort Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

All hotel guests must enter through the main casino entrance.

Isleta Resort and Casino offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Isleta
  • Isleta Resort Casino
  • Isleta Casino Albuquerque
  • Isleta Resort & Casino
  • Isleta Resort & Casino Albuquerque
  • Hard Rock Hotel And Casino Albuquerque
  • Isleta Hotel Albuquerque
  • Isleta Resort Casino Albuquerque
  • Isleta Resort Casino
  • Isleta And Casino Albuquerque
  • Isleta Resort and Casino Resort
  • Isleta Resort Casino Adults Only
  • Isleta Resort and Casino Albuquerque
  • Isleta Resort and Casino Resort Albuquerque

You should know

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.