4.1 out of 5

"Excellent hotel. Nice casino and wonderful spa. The staff was top notch!! " More

By a verified traveler on Fri 23 Mar 2018

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Hotel Description

A romantic stay in Albuquerque awaits you at Isleta Resort and Casino. You'll be 16.4 km (10.2 mi) from National Hispanic Cultural Center and 17.5 km (10.9 mi) from ABQ BioPark Zoo. Highlights at this resort include 3 restaurants, 2 bars/lounges, and a full-service spa.

LCD TVs with digital channels are featured in all 201 rooms, and you can enjoy free WiFi, free wired Internet, and iPod docks. In-room dining is easy with amenities like refrigerators and room service. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Coffee/tea makers, down comforters, and free local calls are also available.

A day of pampering at Spa at Isleta can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Tiwa Restaurant, is open for breakfast, lunch, and dinner. Enjoy the golf course, indoor swimming pool, outdoor swimming pool, and nightclub. 30000 square feet (2787 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Plus you'll find a casino, free WiFi in public areas, and a fitness center. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free airport shuttle.

Within a 20-minute drive of this 4-star Albuquerque resort, attractions include Indian Pueblo Cultural Center and Old Town Plaza.

Isleta Resort and Casino ratings based on 70 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Excellent hotel. Nice casino and wonderful spa. The staff was top notch!!

Posted by , from Texas on Mar 23, 2018

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5 out of 5

Great place to stay

Beautiful room with comfortable bed. Luxurious bath. Room was also very quiet. Good dinner. All staff were wonderful.

Posted by on Feb 28, 2018

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5 out of 5

Very clean hotel

The front desk gentleman that assisted me was very professional and polite. Room service was quick.

Posted by , from New Mexico on Jan 29, 2018

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1 out of 5

Very Disappointing!

I booked the room because it high ratings on travelocity. I believe the pictures on the website must have been from when the hotel first opened years ago. It was nothing that I expected. The room was tore up/ beat up / dirty. The furniture was beat up, the walls were beat up, the shades had food on them. It looked like a lot of rough or drunk people stayed there. THE WALLS WERE PAPER THIN! We could hear EVERYTHING in the hall and the room next to us. When we checked in the guy said "oh, you have two little ones." "We will put you in the quiet hall."- As it turns out he put us in the hall with what sounded like a family of 10 in the room next to us. They ( along with all their kids) were up past midnight and were VERY LOUD! We were on a little relaxing family vacation and our kids were in bed at 8:30pm. I was up most of the night d/t all the noise and then I was just mad at paying top price for a terrible room. My husband would not let me complain. But I would never stay there again.

Posted by , from New Mexico on Jun 24, 2017

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5 out of 5

Very nice hotel and clean.

My family and I had a good time. The jacuzzi and sauna area was my favorite.

Posted by on May 24, 2016

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2 out of 5

Be prepared to empty your pockets for poor service

Paper thin walls, difficult to get service for drinks, extremely expensive, wasn't offered change (no matter what the amount), overall not worth the $. I would rather stay somewhere the staff is eager to take care of you. Was supposed to be a relaxing get away, instead it was an extremely disappointing one.

Posted by , from Texas on Sep 29, 2015

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5 out of 5

Great hotel and resort

The hotel and security staff are amazing. My wife lost her cell phone, credit card, and ID in the casino. When my wife was looking for it a staff member told her they found a cell phone but needed special verifications. Apparently someone had already tried to claim it but didn't pass the strict verification process. Thank you for having those strict verifications to claim lost and found items.

Posted by , from TX on Sep 12, 2015

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5 out of 5

Nice hotel with fun casino

Spacious room with comfortable bed. Check in clerk was very cordial. Negative remark: Keurig coffee maker in room only had 1 regular serving for two people. We were expected to buy more in gift shop.

Posted by , from F. on Aug 28, 2015

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4 out of 5

Very Nice!

Pros: We only come here ONCE in a GREAT While to treat my daughter to a facial at the SPA. We don't gamble much, so come for only the SPA!
Cons: Motel price expensive so we only come when we can.
Location: Styed at Islteta Casino, did a facial then went shopping in Albuquerque love it becasue we don't have to deal with the traffic
Very Nice room very comfortable. Special DAY!! treated my daughter to a facial..at the SPA ..JASMINE IS AMAZING!!!

Posted by , from San Antonio, NM on Aug 24, 2015

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4 out of 5

Nice resort in the middle of nowhere

Location: Nothing, your miles from any city.
Beautiful hotel and casino, we were on the penthouse floor and the room was grand and quiet. Very nice facility with inexpensive entertainment and no one trying to sell you anything. Too many 1 cent machines though.

Posted by , from Albuquerque on Aug 9, 2015

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Property Features

Isleta Resort and Casino offers its guests a full-service spa, a golf course, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this resort measures 30000 square feet (2787 square meters) and includes a conference center. A casino, an outdoor pool, and a nightclub are also featured at the business-friendly Isleta Resort and Casino. A roundtrip airport shuttle (available on request) and a train station pick-up service are free. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Albuquerque resort.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • 12 conference rooms
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 2009
  • Casino
  • Nightclub
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Indoor pool
  • Snack bar/deli
  • Arcade/game room
  • Bowling alley on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Albuquerque, NM (ABQ-Albuquerque Intl. Sunport) (14.6 km / 9.1 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Isleta Resort and Casino offers 201 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Tiwa Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Embers Steakhouse - Overlooking the golf course, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Chills - This coffee shop specializes in American cuisine and serves breakfast only. Open daily.

Triple Sevens Saloon - Onsite bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a golf course, a steam room, and a fitness center. Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Bowling alley on site

Spa Services

Spa at Isleta has 10 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 6.99 per accommodation, per stay

The resort fee includes:

  • Pool access
  • Fitness center access
  • Airport shuttle
  • Business center/computer access
  • Valet parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 20 for adults, USD 7 and USD 20 for children (approximately)
  • Rollaway bed fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Isleta
  • Isleta Casino
  • Isleta Casino Albuquerque
  • Isleta Resort & Casino
  • Isleta Resort & Casino Albuquerque
  • Hard Rock Hotel And Casino Albuquerque
  • Isleta Hotel Albuquerque
  • Isleta Resort Casino Albuquerque

You should know

  • Isleta Resort and Casino offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.