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Best Western Plus Franklin Square Inn Troy/Albany

2.5-star property
One Fourth Street, Troy, NY 1-855-201-7819

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4.3 out of 5
Very good!
See all 22 Travelocity Reviews

"The hotel is clean with a great location in downtown Troy. I stayed in the hotel 3 times since Aug and will choose the hotel again for my next trip t ... " More

By a verified traveler on Wed 16 Sep 2020

Points Of Interest

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Hotel Description

Hotel near Troy Savings Bank Music Hall in Troy

In historical district

Within a 10-minute walk of the hotel, you'll find Troy Savings Bank Music Hall and Rensselaer Polytechnic Institute. Russell Sage College is within half a mile (1 km) and Palace Theater is within 9 miles (15 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's a 24-hour fitness center on site, and laundry facilities and free newspapers are also offered.

Flat-screen TVs, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 88 guestrooms also offer flat-screen TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Plus Franklin Square Inn Troy/Albany ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Franklin Square Inn Troy/Albany

Everyone (10) Couples (1) Family (3)
5 out of 5
The hotel is clean with a great location in downtown Troy. I stayed in the hotel 3 times since Aug and will choose the hotel again for my next trip to Troy.

Posted by , from New York, New York on Sep 16, 2020

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Comment from Hotel Management

Sep 18, 2020 by Ivan

Thank you for staying with us! We look forward to seeing you soon!

5 out of 5
I was soooooo impressed with this hotel. It was such a great 2 days stay that I wish I could’ve stayed longer just to be in the room! The bed and the pillows were sooo comfortable! The staff was amazingly pleasant! We had a hiccup with the toilet clogging but they switched our rooms not once but 4 times until we were confortable in the one we were in! I will definitely stay here again! Loved it!

Posted by on Jun 10, 2020

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Comment from Hotel Management

Jun 20, 2020 by Ivan

Thank you for your review, and for being so understanding with the multiple room moves. The feedback you gave us helped our maintenance staff. We are glad we were able to place you in a comfortable room. We are currently undergoing some room renovations, so we are hoping your next stay with us will be even better!

5 out of 5

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 14, 2019 by Sarahc

Thank you for rating your stay!

4 out of 5
Breakfast was excellent, aftn snacks n ice water nice touch. No microwave was total bummer, I shouldnt have to request one from front desk. Some questionable characters constantly hanging around side of building but they were clearly on hotel grounds, uncomfortable for me as a single female.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 16, 2019 by Sarahc

Thank you for your review. We are glad to hear that you enjoyed breakfast. We are sorry to hear you felt uncomfortable, safety is very important to us and we do have 24 hour security. We hope to see you again.

5 out of 5

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Sarahc

Thank you for leaving us a rating!

4 out of 5
Great buffet breakfast; Convenient parking; Very quiet

Posted by on May 1, 2019

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Comment from Hotel Management

May 2, 2019 by Sarahc

Thank you for leaving us a review. We are glad you enjoyed breakfast!

5 out of 5
Wonderful friendly and helpful staff. The breakfast was delicious

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Sarahc

Thank you for leaving us a review! We are glad you enjoyed your stay with us.

4 out of 5
The only thing lacking was the breakfast. It was supposed to go until 10 but most things were gone and not restocked at 9:40.

Posted by on Jan 26, 2019

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Comment from Hotel Management

Jan 31, 2019 by Sarahc

Thank you for leaving us a review. I am sorry to hear that breakfast items were not all available. We will work to address this issue.

5 out of 5
Staff excellent,polite. Breakfast was very good. I have gone there and liked it then and like it now.

Posted by , from valley cottage on Mar 11, 2018

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Comment from Hotel Management

Mar 12, 2018 by Sarahc

Thank you for reviewing your stay with us! We are glad to hear that you enjoyed your time in Troy.

5 out of 5

Excellent

Pros: clean, convenient
Cons: Room a little outdated, but clean and comfortable. Looks like they are renovating and expanding.
Location: This is right in the middle of the historic downtown neighborhood which is really cute and architecturally pleasing. Lots of restaurants and shops.
We stayed one night here in town for a conference. The hotel was very conveniently located in the historic downtown area, walkable to restaurants and shops. Staff was very nice and the room was clean. Nice extras like 24 hour free coffee, juices and teas. We will definitely stay again if we find ourselves in Troy.

Posted by , from NYC on Mar 25, 2017

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About the Best Western Plus Franklin Square Inn Troy/Albany

Location One Fourth Street, Troy, NY 12180

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a coffee shop/café on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Franklin Square Inn Troy/Albany. Self parking is free. This Troy hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Coffee shop
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Albany Intl. Airport (ALB) (17 km / 10.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Franklin Square Inn Troy/Albany offers 88 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN PLUS Franklin Square Albany
  • BEST WESTERN PLUS Franklin Square Inn Albany
  • BEST WESTERN PLUS Franklin Square Inn Troy Albany
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.