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Capital O Hotel Los Caracoles, Acapulco

2.0 star property
Hotel near Forum de Mundo Imperial in Acapulco

Choose dates to view prices

Photo gallery for Capital O Hotel Los Caracoles, Acapulco

Outdoor pool
Standard Room, Multiple Beds | 1 bedroom, soundproofing, bed sheets
Lobby sitting area
Front of property
BBQ/picnic area

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
1300 Blvrd de las Naciones La Poza, Acapulco, GRO, 39370
  • La Isla Shopping Village
    ‪12 min walk‬
  • Forum de Mundo Imperial
    ‪17 min walk‬
  • Playa Revolcadero
    ‪5 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

1 bedroom, soundproofing, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, soundproofing, bed sheets

Standard Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Three beds)

1 bedroom, soundproofing, bed sheets

Standard Room (Three beds)

  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Acapulco

La Poza stay.With a stay at this La Poza hotel, you'll be within 2 miles (3 km) of Forum de Mundo Imperial and 6 miles (10 km) of Playa Revolcadero. Majahua Beach is within 6 miles (10 km) and Icacos Beach is within 12 miles (20 km).

What's nearby

  • La Isla Shopping Village - 12 min walk - 0.7 miles
  • Forum de Mundo Imperial - 17 min walk - 0.9 miles
  • Playa Revolcadero - 5 min drive - 3.5 miles
  • Arena GNP Seguros - 5 min drive - 4.0 miles
  • Majahua Beach - 9 min drive - 5.1 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 7 min drive

Restaurants

  • ‪La Finca - ‬1 min walk
  • ‪Sabor Guerrero Diamante - ‬1 min walk
  • ‪Rico Relleno de Marrano y Pollo - ‬5 min walk
  • ‪El Amigo Miguel Diamante - ‬6 min walk
  • ‪Mario Canario - ‬2 min walk

About this property

Capital O Hotel Los Caracoles, Acapulco

Hotel near Forum de Mundo Imperial in Acapulco
Capital O Hotel Los Caracoles, Acapulco offers its guests an outdoor pool and a garden. Public spaces have free WiFi.

This Acapulco hotel is smoke free.

  • 18 guestrooms or units
  • Front desk (24 hours)
  • Garden
  • No smoking on site
Capital O Hotel Los Caracoles, Acapulco offers 18 air-conditioned accommodations with private pools and complimentary toiletries. 24-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

Languages

English, Spanish

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Front of property

Hotel Ashly

  • Parking included
  • Air conditioning
  • 24/7 front desk
3.3 out of 5, 163 reviews
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Property amenities

Family friendly

  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Private pool

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, JCB International, debit cards, and cash.

Frequently asked questions

How close is Capital O Hotel Los Caracoles, Acapulco to the airport?

Capital O Hotel Los Caracoles, Acapulco is 4.9 mi (7-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

Does Capital O Hotel Los Caracoles, Acapulco have an airport shuttle?

Airport shuttle services are not available at Capital O Hotel Los Caracoles, Acapulco.

How close is Capital O Hotel Los Caracoles, Acapulco to the beach?

This hotel is 2.9 mi (8-min drive) from Playa Revolcadero and 5 mi (15-min drive) from Majahua Beach. Don't forget your sunscreen!

Does Capital O Hotel Los Caracoles, Acapulco offer free breakfast?

Capital O Hotel Los Caracoles, Acapulco does not offer free breakfast.

Is there a casino at Capital O Hotel Los Caracoles, Acapulco?

No, there is no casino at this hotel.

What time is check-in at Capital O Hotel Los Caracoles, Acapulco?

Check-in begins at 3:00 PM.

Is there free parking at Capital O Hotel Los Caracoles, Acapulco?

Free parking is not available at this hotel.

Does Capital O Hotel Los Caracoles, Acapulco have a pool?

Capital O Hotel Los Caracoles, Acapulco features an outdoor pool.

Does Capital O Hotel Los Caracoles, Acapulco have a spa?

There are no spa services available at this hotel.

How close is Capital O Hotel Los Caracoles, Acapulco to downtown Acapulco?

Capital O Hotel Los Caracoles, Acapulco is 0.1 mi away from Diamante.

Capital O Hotel Los Caracoles, Acapulco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 98 reviews
Rating 8 - Good. 24 out of 98 reviews
Rating 6 - Okay. 15 out of 98 reviews
Rating 4 - Poor. 9 out of 98 reviews
Rating 2 - Terrible. 9 out of 98 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Harvey

Liked: Cleanliness, staff & service
Desk girls
Stayed 13 nights in Feb 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Jesus, Coyoacan

Stayed 1 night in Jan 2025

8/10 Good

Vanessa Rodriguez de

Stayed 1 night in Oct 2024

8/10 Good

Arturo, Imperial

Liked: Cleanliness, staff & service
Staff was great.
Stayed 5 nights in Oct 2024

10/10 Excellent

Giovanni

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good prices
Stayed 2 nights in Jul 2024

2/10 Terrible

Marcelo

Stayed 1 night in Jul 2023

2/10 Terrible

FREDDY

Disliked: Amenities, property conditions & facilities
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
Stayed 1 night in Aug 2022

10/10 Excellent

Rosa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very clean and recommneded

wonderful short stay at a well price hotel.
Stayed 2 nights in Mar 2022

2/10 Terrible

Alejandro

Stayed 3 nights in Mar 2022

10/10 Excellent

Jesus

Stayed 1 night in Nov 2021

6/10 Okay

Carlos

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a gringo and the staff was very helpful in helping me to navigate the language difference and they helped me out with all kinds of things.
Stayed 3 nights in Jun 2021

2/10 Terrible

Bryant, Long Beach

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that we found a scorpion hiding on the bed
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Jul 2020

10/10 Excellent

Victor, Mexico

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servico y buena ubicación estadia muy buena
Stayed 5 nights in Jun 2020

10/10 Excellent

ALEJANDRO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio es excelente
Stayed 2 nights in Mar 2025

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 dias no hubo agua caliente y el dia que llegué habia ina cucaracha muerte
Stayed 4 nights in Feb 2025

4/10 Poor

Suzana Cristina

Traveled with family
Disliked: Cleanliness

Precisa melhorar MUITO

A localização próxima ao aeroporto é o único ponto positivo para voos bem cedo, que foi meu caso. Mas além de Oxxo e um mercado, não há nada por perto, nem o shopping que diz que há por lá estava funcionando, já que desde o furacão em 2023 encontra-se totalmente fechado. Os funcionários são o básico, não posso dizer que são prestativos nem amigáveis, pois tive que pedir duas vezes por uma toalha que estava faltando, me colocaram num quarto que a luz do banheiro não estava funcionando. Tive que tomar banho no escuro e somente 4h após o check in apareceu alguém da manutenção e arrumou, sendo que logo que entrei eles mesmos me avisaram que havia esse problema. Mas deixou uma sujeira imensa. Não recebi um desconto nem pedido de desculpas. Pelo contrário, e cobraram extra no check in por ter duas pessoas no quarto, dizendo que só havia reservado para uma. Em todos os hotéis, a não ser que tenha café da manhã, o preço é o mesmo para uma ou duas pessoas, já que a cama é de casal e as comodidades são exatamente as mesmas. A piscina precisa de manutenção. O fundo estava sujo e cheia de insetos. Na foto, essa área parece bonita, mas justo atrás dela (na parte que não aparece na foto) existe um depósito lotado de tralhas, que ficam expostas, sem porta nem cortina. É um ambiente zero convidativo. Também há um barco abandonado no jardim, que não aparece na foto. O jardim é um espaço que está bem cuidado, mas não há um banco sequer e gatos ficam circulando para fazer suas necessidades ali.
Stayed 1 night in Feb 2025

6/10 Okay

Zaira

Traveled with group
Liked: Amenities
La habitación es muy cómoda.
Stayed 2 nights in Feb 2025

8/10 Good

Brenda

Stayed 1 night in Feb 2025

6/10 Okay

Miriam

Traveled with family
Liked: Staff & service
No cumple con lo que ofrece
Stayed 1 night in Jan 2025

10/10 Excellent

Myriam

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Librado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Dec 2024