Book a Hotel near Abbey of Piona, Colico

The hotel & grounds are beautiful. Rooms very clean. Breakfast great value.. Ev e trying was awesome but 1 thing that ruined everything. And having been one hotel , restaurant business for over 25 years I know from working in Atlanta Georgia, and all through Flirida, one thing can ruin your whole experience. My friend and I got back to the hotel from a day tour at 10 pm. I requested in a very nice way to retrieve our sent out laundry. The evening clerk who just happens to be the owner's brother, old me I would have to wait for him to finish his computer work. No problem for me. Not in a hurry while on vacation. My friend requested to buy 2 sparkling waters. He got the laundry, brought us 2 glasses of Proseco. When we said sorry that's not what we wanted he freaked and told us we were nothing but problems since we arrived. Well I had stayed in the room 2 days being sick and my friend had been on a tour to Bellagio. How were we a probkem.? I'm in the hospitality industry. If I wanted sparkling wine while in Italy I would have ordered Proseco. If I wanted Champaign I would've asked for Veuve Cliquot. I make mistak when working and so do my guests when ordering. But I wouldn't, and could never say my guests are a problem to their face. They are my lively hood. And guests that are happy will tell 8 people who will tell another 8 people and so on. Word of mouth is still the best form of advertisement. One thing can always ruin a awesome experience.