Mercure Hotel Aachen Europaplatz

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, mobile payments, and cash

Mobile payment options include: Apple Pay

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses wind and solar energy, plus eco-friendly cleaning products

Safety features at this property include a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, cash, mobile payments, and Apple Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses wind and solar energy, plus eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

• Humane animal treatment
• Sustainability/community reinvestment (10% revenue or more)
• Guest education on local ecosystems and culture
• Credit card pre-authorization
• Comprehensive food waste policy
• Comprehensive recycling policy
• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Debit cards not accepted
• Staffed front desk
• LGBTQ friendly
• Smoke detector
• Mobile payments
• Service animals are allowed
• Guests must provide health documentation
• Service animals are exempt from fees/restrictions
• Apple Pay
• Guests must provide a negative COVID-19 test result
• Guests must provide proof of COVID-19 vaccination
• UnionPay
• Property does not offer onsite COVID-19 testing
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are not compulsory at the property
• Contactless food service / room service is available
• Reservation might be required for some facilities onsite
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Property follows sanitization practices of SGS (3rd party expert - Global)
• Protective clothing is available to guests
• Masks are available to guests
• Mobile key entry is not available
• Food service has been amended for enhanced safety
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Children stay free - maximum age 11
• Social distancing measures are in place
• Contactless check-in is available
• Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Children stay free
• Individually-wrapped food options are available for breakfast
• Individually-wrapped food options are available for dinner
• Renewable energy source - solar
• Number of children who can stay free - 3
• Renewable energy source - wind
• No gap period between guest stays