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4.0 out of 5

"Convenient location and helpful friendly staff. The bedroom needs one or two chairs and better lighting. " More

By a verified traveler on Mon 22 Jul 2019

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Hotel Description

3-star hotel near University of Ottawa

Downtown Ottawa stay

Within a 15-minute walk of this Downtown Ottawa hotel, you'll find University of Ottawa and Shaw Centre. Parliament Hill and Carleton University are also within 3 miles (5 km).

24-hour fitness

A 24-hour gym is featured at this hotel, along with self parking. WiFi in public areas is free. Luggage storage is also provided.

Superior Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$171* Per night/room May 20 - May 21

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Apartment, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, Multiple Beds

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Apartment, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sonder Rideau ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonder Rideau

Everyone (3) Family (1)
5 out of 5
Convenient location and helpful friendly staff. The bedroom needs one or two chairs and better lighting.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Douglas Crosbie - Guest Services Manager

Thank you very much for your feedback. This is great insight, and we appreciate your time in sharing it. We are looking at adding more seating during our upcoming renovations this fall, and lighting will also be addressed at that time. We hope to see you again soon!

5 out of 5

Posted by on Sep 8, 2020

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Comment from Hotel Management

Sep 9, 2020 by Douglas Crosbie - Guest Services Manager

Thank you!

2 out of 5
Unclear about extra service charge (parking....) Heavy construction On the area and inside renovation without notice on the website

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 18, 2019 by D. Crosbie - Guest Services Manager

Thank you very much for your insight. We have let all our 3rd party suppliers know that there are renovations on site, and have a message that goes automatically after booking if their site is capable of sending it. I am sorry to hear that you were unaware. We are doing our best to ensure everyone is well aware of our situation during our renovations.

4 out of 5

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 27, 2019 by Douglas Crosbie - Guest Services Manager

Thank you!

Property Features

Sonder Rideau offers its guests a 24-hour fitness center, an arcade/game room, and an elevator. WiFi is free in public spaces. Parking is available for a fee. This 3-star Ottawa hotel is smoke free.

  • 205 guestrooms or units
  • 14 levels
  • Front desk (limited hours)
  • Storage area for luggage
  • Game room or arcade
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.6 km / 2.8 mi)
  • Metro station: Parliament Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sonder Rideau offers 205 air-conditioned accommodations with hair dryers and complimentary toiletries. Beds feature premium bedding. 43-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathtubs or showers. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Air conditioning

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:00 AM - 11:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Sonder mobile app before check-in.

Please note that the lobby is located on the 1st floor.

The front desk at this property is open daily from 9:00 AM - 11:00 PM.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Sonder mobile app before check-in.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Caters to LGBTQ guests
  • Contactless check-out is available
  • Long-term renters welcome
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Property mobile app recommended for guests
  • Guest will receive an email before arrival 72 hours
  • Property mobile app name Sonder
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 11:00 PM
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Guests must register online prior to arrival
  • Shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: CAD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Ottawa Downtown
  • Marriott Residence Inn Ottawa Downtown
  • Residence Inn Marriott Hotel Ottawa Downtown
  • Residence Inn Marriott Ottawa Downtown
  • Residence Inn Ottawa Downtown
  • Residence Inn Marriott Ottawa Downtown Hotel
  • Ottawa Residence Inn
  • Carleton Suite Hotel
  • Carleton Suite Ottawa
  • Hotel The Carleton Suite Hotel Ottawa
  • Ottawa The Carleton Suite Hotel Hotel
  • The Carleton Suite Hotel Ottawa
  • Carleton Suite
  • Hotel The Carleton Suite Hotel
  • Residence Inn by Marriott Ottawa Downtown
  • Carleton Suite Hotel Ottawa
  • Carleton Suite Hotel
  • Carleton Suite Ottawa
  • Hotel The Carleton Suite Hotel Ottawa
  • Ottawa The Carleton Suite Hotel Hotel
  • The Carleton Suite Hotel Ottawa
  • Carleton Suite
  • Hotel The Carleton Suite Hotel
  • Residence Inn by Marriott Ottawa Downtown

You should know

  • This hotel caters to LGBTQ+ guests.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.