Travelocity Premium Membership Program Terms
Welcome to the Travelocity Premium Membership Program (the “Program”). We’re glad you’re here, and we hope you enjoy everything the Program has to offer. By participating in the Program, you agree to these Program Terms (“Terms”), as well as to our Terms of Use and Privacy Policy, both of which are incorporated by reference. Please read these Terms carefully, as they contain important information about the Program and the resolution of disputes through arbitration rather than court.
Membership Fees and Renewal
To register, simply check-out through the Travelocity Premium checkout page. Travelocity account creation or authentication is required. You will be required to pay a membership fee of $99 for one (1) year of membership. The membership fee is not refundable, except as expressly set forth in these Terms. The membership period ends 365 days from the membership start date at 11:59PM CST.
You may cancel your membership any time by clicking “Get help canceling” on the Membership Details page or by calling the Travelocity Premium hotline (number available on Membership Details page or the Travelocity Premium membership purchase confirmation email). If you cancel within three (3) days of purchase (no later than 11:59PM CST on the third day), we will refund your full membership fee, provided that you have not redeemed any Premium Member Flight + Hotel Package Coupons or 15% discounts. If you cancel your membership at any other time, you will not receive a refund.
Your membership will not automatically renew at the end of the year. Beginning 30 days before your membership expires, you may renew your membership for a successive membership period. If you renew your membership before the active membership period expires, your new membership period will be based on the original membership start date. If you renew your membership, you will receive access to new Program membership benefits on the start date of the new membership period.
Travelocity members who sign up for the Program are referred to as “Travelocity Premium Members,” and each Travelocity Premium Member’s account will be associated with the email address used to sign-up for the Program (the “Travelocity Premium ID”).
Program Benefits
Travelocity Premium Members currently enjoy the following benefits during their one (1) year of membership:
- Two (2) $50 Flight + Hotel Package Coupons: Travelocity Premium Members will receive two (2) coupons for $50 off eligible flight + hotel package bookings (not a package booking including any other product, such as flight + hotel + car) that are pre-paid at the time of booking. Coupons cannot be used in conjunction with any other coupons, offers, or the 15% discount mentioned below.
Coupons cannot be applied on split ticket bookings, where two one-way air fares are selected. You will need to be logged in to your account to apply a coupon. If you have a coupon available and the selected package is eligible for coupons, you will be presented with an option to apply it at checkout. You must use the coupons within three-hundred-sixty-five (365) days of the eligible membership period and for a booking where travel will be completed by December 31, 2030.
Qualifying Bookings: This coupon code discount applies only to flight + hotel package bookings (subject to the restrictions set out in the terms and conditions below).
This coupon cannot be used on a package that includes an airfare consisting of a combination of two or more airlines or two one-way airfares on the same airline.
Coupon Code Value: $50
Redemption Period: This coupon will expire one (1) year after you joined Travelocity Premium and permits two redemptions through-out the Redemption Period.
How to use your coupon code
- During the booking process, on the payment page you will see the link ”Enter coupon code” where you can enter the coupon code;
- A qualifying Flight+Hotel vacation package must contain a hotel stay in the same regional area as the destination airport of the flight component of the booking.
- Enter the coupon code in the relevant field and then click the “Apply Coupon” button. If your booking is eligible, the applicable discount will be subtracted from the price of the travel reservation before the application of any taxes, applicable fees or additional costs.
$50 Flight + Hotel Package Coupons - Terms And Conditions
- Subject to the restrictions set out in these terms and conditions and compliance with the Key Points above, the coupon code may be applied to flight+hotel package bookings. This coupon may not be used for other package bookings (e.g. flight + hotel + car packages or packages offered by third parties), stand-alone hotels, or stand-alone flights. The coupon code can only be used for pre-pay bookings and cannot be redeemed against bookings which are paid at the destination.
- Provided that you booking an eligible package booking, the coupon code entitles you to $50 off the price of the relevant travel reservation before the application of any taxes, applicable fees or additional costs.
- The coupon code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer.
- Usual booking terms and conditions apply (see https://www.travelocity.com/lp/lg-terms) and all bookings are subject to availability.
- The coupon code may not be used or combined with other coupons, promotions or special offers.
- The coupon code cannot be used for any booking previously made. It will be deemed fully redeemed once a qualifying booking has been made. The coupon code has no cash value and no refunds or cash alternative will be offered. There is no residual value and no credit will be issued if the purchase amount is less than the coupon code discount. The coupon code may not be re-used, even in the event that you change or cancel the booking.
- The coupon code is void where prohibited by law and may only be used by legal residents of the US aged 18 and over.
- The coupon code may not be used by employees of Expedia Group companies or any other person professionally connected with this offer including, without limitation, travel agency affiliate program partners.
- Improper use of the coupon code by you including but not limited to publication or selling of the coupon code is prohibited, will result in the voiding of the coupon codes use, and may constitute fraud.
- This Coupon may not be transferred or sold. Coupon codes obtained through unauthorized channels, mutilated, altered, copied, forged, damaged, manipulated, or tampered with in any way will be deemed void.
- Travelocity reserves the right to change or withdraw this offer at any time and to cancel any bookings made where the coupon was improperly obtained or used to make any speculative, false, or fraudulent bookings.
- This offer is from Travelocity, a brand operating as a part of the Expedia Group companies.
- Terms and conditions of this coupon are as written and cannot be changed by any representation of any unauthorized person, including employees of Travelocity. These terms and conditions shall be governed by and construed in accordance with the laws of Washington State, USA.
- 15% off Stand-alone Hotels, known as the ‘Premium member discount’ onsite: A reusable 15% discount code that can be applied to stand-alone hotel bookings (not a hotel booking in combination with any other product such as flight + hotel or flight + hotel + car) that are pre-paid at the time of booking. The discount cannot be used in conjunction with any other coupons or offers such as the $50 flight + hotel package coupons mentioned above, but it can be stacked with current member discounts or existing Travelocity discounted rates.
You will need to be logged in to your account to apply the discount code. If the code can be used on a booking, you will be presented with an option to apply it at checkout. The 15% discount code is valid for bookings made within one (1) year from the date you joined the Program and for travel to be completed by December 31, 2030.
Qualifying Bookings: This coupon discount applies only to stand-alone hotel bookings (not a hotel booking in combination with any other product such as flight + hotel or flight + hotel + car) that are prepaid at the time of booking (subject to the restrictions set out in the terms and conditions below).
Coupon value: 15% off.
Redemption Period: This coupon will expire one (1) year after you joined Travelocity Premium and is reusable through-out the Redemption Period.
How to use your Premium member discount:
This offer is for Travelocity Premium Members.
You must be signed into your account using your Travelocity Premium email to redeem this coupon.
During the booking process, if you are provided payment options when reserving your hotel, select “Pay Now.” On the Secure Booking page, select “Enter a coupon or promotion code” link and “Use a coupon in your account.” Select your reusable “15% off — Premium member discount” coupon to redeem 15% off your hotel.
Click the “Apply Coupon” button. If your booking is eligible, the applicable discount will be subtracted from the price of the travel reservation before the application of any taxes, applicable fees or additional costs.
This offer does not apply to multi-room bookings.
15% off Stand-alone Hotels ‘Premium member discount’ onsite - Terms And Conditions
- Subject to the restrictions set out in these terms and conditions and compliance with the above, the coupon discounts may be applied to stand-alone hotel bookings. These coupons may not be used for package bookings (e.g. flight + hotel, flight + hotel + car packages or packages offered by third parties), or stand-alone flights. The coupon discounts can only be used for pre-pay bookings and cannot be redeemed against bookings which are paid at the destination.
- The coupon discounts may only be used in relation to the first room booked on an eligible single booking. This means that where the eligible booking includes more than one room, the discount will only be applied against the first room in the booking.
- The coupons entitle you to a discount off the price of the relevant travel reservation before the application of any taxes, applicable fees or additional costs.
- The coupon discounts cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer.
- Usual booking terms and conditions apply: Travelocity - https://www.travelocity.com/lp/lg-terms. All bookings are subject to availability.
- The coupons may not be used or combined with other coupons or promo-codes, but they can be combined with member discounts or discounted rates found on the Travelocity site.
- The coupon cannot be used for any booking previously made. It will be deemed fully redeemed once a qualifying booking has been made. The coupon discount has no cash value and no refunds or cash alternative will be offered. There is no residual value and no credit will be issued if the purchase amount is less than the coupon discount. The coupon discount may not be re-used, even in the event that you change or cancel the booking.
- The coupons are void where prohibited by law and may only be used by legal residents who are the age of majority in their country of residence.
- Message and data rates may apply. Please consult your wireless service provider regarding their pricing plans. Not all wireless service providers carry the necessary text message service to participate. Check your wireless devise for specific text messaging instructions and capabilities.
- Improper use of the coupons by you including but not limited to publication or selling of the coupon is prohibited, will result in the voiding of the coupon use, and may constitute fraud.
- These coupons may not be transferred or sold. Coupons obtained through unauthorized channels, mutilated, altered, copied, forged, damaged, manipulated, or tampered with in any way will be deemed void.
- Travelocity reserves the right to change or withdraw these offers at any time and to cancel any bookings made where the coupon was improperly obtained or used to make any speculative, false, or fraudulent bookings.
- This offer is from Travelocity, operating as a part of the Expedia group companies.
- Terms and conditions of this coupon are as written and cannot be changed by any representation of any unauthorized person, including employees of Travelocity or Expedia, Inc. These terms and conditions shall be governed by and construed in accordance with the laws of Washington State, USA.
- Travelocity Premium Priority Customer Service: Travelocity Premium Members will have 24/7 access to a dedicated phone number with agents who can provide expert assistance on a range of issues. Anyone traveling with the Travelocity Premium Member on an eligible itinerary booked by the Travelocity Premium Member will also have access to this hotline.
These benefits only apply if the Travelocity Premium Member is on the relevant itinerary. The benefits will not apply when the Travelocity Premium Member books travel for others, if the Travelocity Premium Member is not also on the itinerary.
Modifications and Termination
We reserve the right to modify any of the terms and conditions governing the Program at any time, with or without notice. Modifications are effective immediately upon posting of the updated Terms. We also reserve the right to suspend or terminate the Program (in part or in its entirety) at any time, for any reason.
Your continued participation in the Program constitutes your acceptance of any changes we make to these Terms, as well as to our Terms of Use and Privacy Policy. You are responsible for remaining knowledgeable about any changes we may make from time to time. The most current version of the Terms will be available here and will supersede all previous versions of the Terms.
Disputes; Arbitration
The version of this “Disputes; Arbitration” section in effect on the date you last accepted the Terms controls.
Travelocity is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Travelocity site, any dealings with our customer experience agents, the Program, any services or products provided, or any representations made by us, by contacting the Travelocity Customer Service at 1-855-836-9601 (“Claims”). If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.
Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, users or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms, regardless of whether prior versions of the Terms required arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms as a court would.
Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Arbitration Consumer Rules (together, the “AAA Rules”). Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed upon location. By agreeing to arbitration under the AAA Rules, the parties agree, among other things, that the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive power to rule on any objections with respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Travelocity: Arbitration Claim Manager,” at Expedia, Inc., 1111 Expedia Group Way W, Seattle, WA 98119. If we request arbitration against you, we will give you notice at the email address or street address you have provided. The AAA's rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to these Terms. An arbitration decision may be confirmed by any court with competent jurisdiction.
General Terms
If we need to communicate with you about the Program, we’ll send a message to the email address associated with your account. If your email address changes after you register for the Program, you are responsible for promptly updating your account. We may send you email and other communications about Travelocity Premium and your Travelocity Premium membership (regardless of any settings or preferences related to your Travelocity account).
If we suspect that you have failed to comply with these Terms, engaged in fraudulent or inappropriate activity, use the Program to make group bookings, including, but not limited to, accepting payment for bookings using program benefits, or otherwise attempt to manipulate or unfairly benefit from the Program, as determined by us, in our sole discretion, we reserve the right to terminate your Program membership, booking and Travelocity.com account, prohibit you from participating in the Program, and take appropriate legal action.
If we terminate your Program membership, you will not receive any refund.