6/10 Aceptable
Cheri C.
16 jun. 2023
Le gustó: Limpieza
Property management company - VRBO/VACASA was AWFUL
We have stayed at Yosemite West at least 6 other times, booking through other listing agents. Never had any issues. We are always 100% satisfied and happy with everything.. Not so much this time through VRBO/Vacasa.
#1. There is no phone in the unit. There are signs all over that tell you a number to call with issues, but that number is to an out of state place... not someone local to deal with anything.. AND - since there is no cell reception.. and no phone... the only way to deal with any issue is to go to the courtesy phone in the next building, call the number of someone out of state, and they try to contact someone local.. etc...... Terrible.
2. There was a planned power outage. We were informed a couple days ahead of time. We replied that we would need an ice chest and ice for our refrigerated foods.. We recieved a message back that an ice chest would be provided. Well... the day of the outage.. the power went out.. and there was no ice chest. AFTER THE FACT - that evening, we got ANOTHER message saying that they would not provide an ice chest... SO... we lost all the refrigerated meats, cheese, milk and food in our refrigerator. This LOSS had a severe impact on us.. with a tight budget. We lost the food, which meant we had to buy more food, eat out (the reason we stay at places like this is to save on food costs).. and ultimately we had to check out a day early because we did not have the funding to stay another day and buy more food etc.
Cheri C.
Se hospedó 8 noches en junio de 2023