4/10 Malo
Patricia
Viaje en pareja
30 dic. 2024
Le gustó: Limpieza
No le gustó: Servicios
Unfortunately we had issues with our stay. We were unable to access the property as we were not given accurate information on location of the keys. I contacted the phone numbers provided and left multiple messages to say we couldn't access the property.(Your email states to call these numbers should we encounter any problems) No one answered or returned our calls.
Some time later another resident was able to assist and we eventually accessed the property. This spoilt our day as we didn't know what to do and were potentially going to end up going back home.
The property itself was in a good location unfortunately the 'free parking ' was very inconvenient with a lot of hassle (we don't expect whilst trying to enjoy a weekend break) between where we had to park and transport our bags to the apartment.
We were not advised that the parking was off site until after we booked and paid for the stay (Easy to see why, given how far away the parking was)
Be aware that the parking is only included during check in and out times. We arrived in the morning to spend the day in York and make the most of it so had to pay £20 to park for the day. I still haven't had any response to messages I left which is very poor. The lack of response was the worst of all! And due to that we won't be rebooking in the future.
Patricia
Se hospedó 2 noches en diciembre de 2024