6/10 Okay
Victoria
Traveled with partner
Dec 15, 2025
Hotel was shabby and tired and desperately in need of maintenance but staff were very friendly and helpful and gave us an upgrade to a sea view room.
Towels and bathrobes were almost threadbare, hotel leaked (was heavy rain but still expect more from a five star).
There were towels and buckets on the floor (inside the hotel) collecting rainwater.
Some of the restaurants remained closed during our stay so needed to go out for variety - thank goodness we didn't go all-inclusive!
Many of the lights outside were not on so care was needed when walking around the grounds. Bar staff were slow on occasions and got our drinks wrong several times in an evening eventhough it was very quiet.

Victoria
Stayed 3 nights in Dec 2025




































